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MyChart

Planned Parenthood of the Pacific Southwest is excited to announce we transitioned to the online patient portal, MyChart, on November 1, 2023.

While we transition to MyChart, you may encounter delays when trying to schedule appointments or accessing your information. We sincerely appreciate your patience while we work to improve your patient experience. 

ATTENTION CURRENT PATIENTS: Your NextGen portal is no longer active as of November 1, 2023.

How to Access MyChart

ATTENTION PATIENTS: Before you can access MyChart, you must book an appointment on or after November 1, 2023. If you have had an appointment on October 31 or prior, you will not be able to access MyChart or our old patient portal on or after November 1, 2023. On your next visit, you can access our new MyChart patient portal. To access your past test results, call us at 1-888-743-7526.

TELEHEALTH PATIENTS: All telehealth appointments are seen through MyChart. Once you schedule an appointment, you will be emailed an access code. You must activate your MyChart account before your telehealth visit.

Make an appointment online Call Us at 1-888-743-7526

What Can MyChart Do For You?

  • Schedule future appointments.

  • Review summaries of your previous appointments, including issues addressed during each visit, your vital signs, and tests or referrals that were ordered.

  • View your medications, including dosage information and instructions, and request a refill.

  • View new lab results, as well as trends over time.

  • Connect with your care team when you need us.

  • Pre-register and save time at your visit by completing necessary information in advance.

  • Have video telehealth appointments through MyChart.

How to Sign Up for MyChart

  1. After you make your next appointment, we will email you an activation code.
  2. Create account online or in the app using your activation code.
  3. Download the MyChart app at the Apple Store or Google Play Store, or login online.
 

FAQ

I forgot my password. What should I do?

You may click the “Forgot Password?” link on the sign-in page to reset your password online.

Can you send me a new access code if I have lost it, let it expire or did not receive it?

Please call us at 1-888-743-7526 to get a new access code.

What will I be able to do in MyChart?

In MyChart, you will be able to message your provider, request medication refills, view your lab results, and schedule appointments.

If I send a message to my health care provider, when can I expect a reply?

You will receive an answer within seven business days. Please note that MyChart should not be used for urgent situations. Please call 911 if it is an emergency.

How do I schedule an appointment in MyChart?

Log into your MyChart account and select “schedule an appointment” in Visits tab.

Select “schedule appointment.”

Select a date, preferred times and enter the reason for your visit, along with any notes and click “schedule.”

Info for patients getting a test at Planned Parenthood of the Pacific Southwest. 

YOU can choose when to see your test results: At Planned Parenthood, we believe in building trust and better relationships by sharing your test results with you without delay.

 

Do you prefer to view test results right away?

You may have friends or family members who can help explain results. You may be comfortable searching the internet to answer questions to confusing or potentially serious results. Or you may be familiar with medical language. If so, proceed!

Do you prefer to hear from us first before viewing results?

You may want to wait to look at your results online until after we contact you. Usually we will contact you within 7-10 business days after the result is available to us if it requires any follow up.

Some results are ready on the next day; other results may take several days.

When the result is available, we release them to you online immediately. Sometimes, this means that you may see your results BEFORE your provider has seen them. Please understand that we look at every test result.  

Sometimes, test results may show an exclamation mark (!) or “abnormal” flag.

Often, these “abnormal” results do not affect your health. We will always send you a note about what the results mean for you. It may take us 7-10 business days after WE receive the result to send the note to you. For more serious results, we will contact you more quickly. If you have any concerns, you can contact us, either by sending an online message by MyChart, or by calling us at 1-888-743-7526.  

Thank You

We are honored that you trust us to be your health care partner. We look forward to working together to keep you as healthy as possible.