Go to Content Go to Navigation Go to Navigation Go to Site Search Homepage

Telehealth

Getting high-quality health care from the experts at Planned Parenthood is now even easier with a telehealth appointment.

Planned Parenthood. Now from the comfort of your home. 

We currently offer two types of telehealth appointments: video visits scheduled by our contact center and virtual visits through the Planned Parenthood Direct app.

  • During a video visit, you'll use your phone or computer (Chrome browser works best) to have a live conversation with your clinician. It's a lot like an appointment at a health center, but instead of talking in-person, you'll discuss your health care needs and medical history over a secure video call. 
  • A Planned Parenthood Direct virtual visit is a lot like having a email or chat conversation with your clinician. All communication happens within the app.
  • Video Visits
    Video visits are currently available for birth control and emergency contraception appointments. Payment options for video visits varies by state and you'll need to schedule your appointment ahead of time by calling 1-800-769-0045 in AK, HI, ID, and WA or 317-522-9002 in IN and KY.

     

  • Planned Parenthood Direct 
    Our Planned Parenthood Direct app delivers birth control, emergency contraception (WA state only), and UTI treatment direct to you. You can start a Planned Parenthood Direct visit anytime you want, 24 hours a day, 7 days a week. Download the app on Google Play or the App Store

Getting the abortion pill by mail

We are excited to offer medication abortion through telehealth for patients in Washington and Hawai'i. This process includes a telehealth visit, and if you qualify, the medications will be sent directly to your address in Washington or Hawai'i. Contact us to see if you qualify for medication abortion services via telehealth.

Learn More

Telehealth Services

Not all of Planned Parenthood's health care services are currently available through telehealth. We're working hard to add more options in the future. 

Birth Control

Your clinician will review your medical history and discuss your needs and goals during your telehealth visit. You’ll learn about birth control options to figure out the best method for you. Some birth control methods – like the IUD, birth control shot or implant – require a separate health center visit. Other methods ­– the pill, patch, and ring – can be sent to you. 

Emergency Contraception

Your clinician will review your medical history. Depending on important factors — such as when you had sex, your weight and the method easiest for you to access — they will determine which emergency contraception method is right for you.

UTI Treatment

During your telehealth appointment, your clinician will review your medical history. Together you'll discuss any symptoms you're experiencing as well as your best treatment course. UTI treatment is only available through the Planned Parenthood Direct App.

Paying for Your Telehealth Appointment

Your payment options – self-pay, private insurance, or Medicaid – vary by state and whether you're having a video visit or a virtual visit through Planned Parenthood Direct. 

Alaska

Private Insurance or Medicaid
Call 1-800-769-0045 for a video visit

Self-Pay
Download PP Direct 

Hawaiʻi

Private Insurance or Medicaid
Call 1-800-769-0045 for a video visit

Self-Pay
Download PP Direct

Idaho

Private Insurance or Medicaid
Call 1-800-769-0045 for a video visit

Self-Pay
Download PP Direct

Indiana

Self-Pay
Download PP Direct or call 317-522-9002

Medicaid or Private Insurance
Not currently accepted for telehealth appointments. Schedule a health center appointment to use Medicaid or private insurance.

Kentucky

Medicaid
Call 317-522-9002 for a video visit

Self-Pay
Download PP Direct

Private Insurance
Not currently accepted for telehealth appointments. Schedule a health center appointment to use your private insurance.

Washington

Private Insurance
Call 1-800-769-0045 for a video visit

Medicaid
Download PP Direct or call 1-800-769-0045 for a video visit

Self-Pay
Download PP Direct

Frequently Asked Questions

How can I prepare for my telehealth appointment?  

Planned Parenthood Direct virtual visits are a lot like having an email or chat conversations with your clinician. 

Some PP Direct and all appointments scheduled by our contact center require a video visit, which allows you go speak directly to your clinician. Wherever you are, find a quiet and private space. Find a well-lit area for your clinician to see you clearly. Make sure your device is charged or plugged in, and have a way to take notes during your visit.

All telehealth visits are a lot like in-person visits, and your clinician will ask you the same types of questions. Be ready to talk about:

  • the reason for your visit
  • your health and medical history, including your sex life
  • any symptoms you're having, how long you’ve had them, and if they’ve changed over time
  • any treatments you’ve tried before or medicines you take now
  • and information about your insurance, pharmacy, and primary care doctor

It's helpful to make a list of things you want to discuss ahead of time, to make sure you get what you want out of your visit. Be open and answer questions honestly. The staff at Planned Parenthood has heard it all — we’re here to help, not judge. And like all appointments at Planned Parenthood, your telehealth visit is completely private and confidential.

Do I have to expose myself over video or the internet?

No. Your clinician won’t conduct a physical exam over video. If you need a physical exam, your clinician will help you schedule an in-person visit as a next step.

Does Planned Parenthood take insurance?

We accept private insurance and Medicaid for video visits scheduled through our contact center. Call 1-800-769-0045 to learn more. Washington patients can also use Medicaid to pay for their PP Direct visit. 

If you want to pay out-of-pocket (self-pay) for your telehealth appointment, you'll need to schedule an appointment through the Planned Parenthood Direct app

All of our health centers accept private insurance, Medicaid, or self-pay patients for all in-person appointments. 

Will my information be safe?

Yes! Planned Parenthood is committed to the protection of your health information. Our technology and processes comply with health care industry security standards. And our trained staff ensures all the proper data protections are in place to safeguard your privacy.

Are telehealth visits shorter — more rushed than in-person?

Not at all. The length of your visit is determined by your needs. Telehealth visits are conducted by the same compassionate clinicians who work at our health centers. So your health care provider will give you all the time and attention you need to ensure that your concerns are met. And they will help you understand the next steps in your care. 

What if I need a follow up appointment or medicine?

Not a problem. Your clinician will walk you through the next steps in your treatment plan. If you do need a follow-up appointment at a health center, we can help you schedule it. 

If you need prescription medicines you can pick them up at your local Planned Parenthood health center, or maybe able to arrange to have them mailed to you, or we can always have the prescription sent to your local pharmacy. Your clinician will help you figure out what's best. 

We and our third partners use cookies and other tools to collect, store, monitor, and analyze information about your interaction with our site to improve performance, analyze your use of our sites and assist in our marketing efforts. You may opt out of the use of these cookies and other tools at any time by visiting Cookie Settings. By clicking “Allow All Cookies” you consent to our collection and use of such data, and our Terms of Use. For more information, see our Privacy Notice.

Cookie Settings

We, and our third-party partners, use cookies, pixels, and other tracking technologies to collect, store, monitor, and process certain information about you when you access and use our services, read our emails, or otherwise engage with us. The information collected might relate to you, your preferences, or your device. We use that information to make the site work, analyze performance and traffic on our website, to provide a more personalized web experience, and assist in our marketing efforts. We also share information with our social media, advertising, and analytics partners. You can change your default settings according to your preference. You cannot opt-out of required cookies when utilizing our site; this includes necessary cookies that help our site to function (such as remembering your cookie preference settings). For more information, please see our Privacy Notice.

Marketing

On

We use online advertising to promote our mission and help constituents find our services. Marketing pixels help us measure the success of our campaigns.

User Feedback and Session Replay

On

We use qualitative data from LogRocket, UserZoom, Hotjar and AB Tasty to learn about your user experience and improve our products and services. LogRocket allows us to view session replays.