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Care Coordination

Care Coordination supports patients with mental health services, abortion navigation, practical support, and resources beyond sexual and reproductive health care.

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What We Do

When a patient has just experienced violence, has nowhere to sleep that night, and has fears about their reproductive health, they may only have the energy to take it one step at a time. How do you choose which of your needs to address when each of these is so vital?

Through Care Coordination, we provide support for patients with urgent social and behavioral health needs, including assistance finding mental health care and food resources to pregnancy support and abortion navigation. We provide our patients with hands-on navigation and advocacy, connecting them with community resources, and offering compassionate emotional support.

Services

Our Care Coordination team offers follow-up services over the phone, at no charge to patients. We work to help our established patients with needs beyond sexual and reproductive health care to address wellness concerns including:

•       Abortion support and navigation

•       Counseling & mental health services

•       Transgender health services

•       PrEP and HIV care navigation

•       Homelessness resources

•       Pregnancy options counseling

•       Intimate partner violence support

•       Advocacy and support for victims of sexual violence

•       Medi-Cal enrollment

•       Bereavement care

•       Substance use resources

•       Prenatal care & pregnancy support services

How Referrals Work

Please talk to your Planned Parenthood health care provider for more information about being referred to Care Coordination, or contact 619-881-4682 or [email protected].

This service is for current patients of Planned Parenthood of the Pacific Southwest. If you are not a current patient, please call your local 211 for assistance with community resources.

Care Coordination supports patients who may be going through crisis or trauma, or who may need social service needs beyond sexual and reproductive health care.

A patient may be contacted by Care Coordination after their initial visit at a Planned Parenthood of the Pacific Southwest health center. An initial call serves as an informal needs assessment and includes any necessary crisis intervention, education, and/or patient advocacy.

Patient Stories

Out-of-State Abortion Navigation

Care Coordination connected with a patient coming from Texas in need of abortion services, as they could no longer get abortion care in their state. The patient was overwhelmed trying to figure out how she would afford travel costs, where she would stay for the procedure, and who may be able to watch her children while she was away. In connecting with Care Coordination, the patient was educated about the different types of procedures, was provided with a ride to and from her appointment through the Lyft Program, and received assistance to get a hotel so she would have a safe place to recover. By connecting with Care Coordination, the patient was supported with the biggest barriers to accessing the care she needed, to ensure she could get this healthcare no matter what state she lived in.

Intimate Partner Violence 

The Care Coordination Team was referred a patient who had a history of PTSD from an abusive relationship and was having a hard time finding a therapist. Care Coordination had been following up with this patient for about 5 months to connect her with a therapist who was trauma informed and could support her symptoms of PTSD. We connected her with a therapist she felt comfortable with, however, the patient was having difficulties getting her health insurance to authorize therapy sessions. Care Coordination contacted their health insurance alongside of the patient to act as an advocate for the patient’s mental health. The patient was finally able to get connected to the mental health services she needed.

Grief & Loss

A patient was referred to Care Coordination after expressing suicidal ideation to PPPSW staff as they were navigating grief and depression. Care Coordination supported the patient in processing their emotions, identifying strategies for coping, and considering options for additional support. Care Coordination researched counseling options for the patient and called the counselors with the patient to schedule their first therapy appointment. The patient has since continued their journey with vital mental health services.

Self Care & Beyond: