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Telehealth.
It's what we do.

Planned Parenthood is committed to increasing access to expert, affordable sexual and reproductive health care across our communities and offer telehealth visits for patients in Iowa, Nebraska, Minnesota, North Dakota, and South Dakota. Whether we provide services online, by phone, in person, or by chat/text – we’re here with you.

 

So what is telehealth?

Telehealth provides you a ‘face-to-face’ appointment through an online visit with one of our expert providers. You do not need to come into a health center for a telehealth visit. Instead, you and your provider connect from separate locations through your smartphone or by phone call.

Telehealth Services

You can have an online visit with one of our providers for a wide range of services, including:

Birth Control

We have a variety of options to access birth control without a physical exam.

  1. Through a telehealth video visit. We’re in network for most insurance plans and have reduced or no-cost options for those who qualify.
  2. Through the Planned Parenthood Direct app. If you use the app, you will answer questions about your health that a provider will review. This is different than a telehealth visit. Please note, Planned Parenthood Direct is currently self-pay at this time.

Shipping on birth control refills is free.

STD Care (Including Home Testing Kits)

Concerned about your STD status? You can discuss your symptoms and best treatment course with one of our providers, without a physical exam. Your provider will determine whether you need further follow-up during your visit. Follow-up may be either in-person or via telehealth and your provider will discuss this with you.

Symptoms or no symptoms, you can always request a home testing kit which tests for chlamydia, gonorrhea, and trichomoniasis. Collection is typically a urine (pee) sample and is easy to return with packaging and return labels including in the kits. 

To request a home testing kit, you will need to have a telehealth visit with one of our providers. You can schedule your appointment online.

UTI Screening and Treatment

Your provider will review your medical history and you can discuss any symptoms you are experiencing plus your best treatment course. Your provider will determine whether you need further follow-up during your visit. Follow-up may be either in-person or via telehealth and your provider will discuss this with you.

We also offer this service via the Planned Parenthood Direct app. Please note, Planned Parenthood Direct is currently self-pay at this time.

Intrauterine Device (IUD) and Birth Control Implant Consultation

Interested in a long-acting reversible contraceptive? Just like in-person, your provider will discuss whether an IUD or implant may be the best option for you. If it is determined this is an appropriate option, you will be referred to a health center for the procedure.

Screening/Treatment for Anxiety/Depression

Just like in-person, your provider will complete a full assessment of your symptoms and medical history. If the diagnosis is depression and/or anxiety with no additional complications (as determined by your provider), a medication can be prescribed and sent to your pharmacy. You will be asked to follow-up monthly to ensure the correct medication and dose have been prescribed. Follow-up appointments can also be via telehealth.

PrEP/PEP (for HIV prevention) Consultation

Just like in-person, your provider will review your medical history during your visit. You will also discuss any symptoms you may have and your lifestyle to determine if PEP or PrEP are a good fit for you.

Transgender Hormone Therapy Consultation

Just like in-person, your provider will review your medical history, review the informed consent form with you, discuss your goals, draw labs, and answer any questions you may have. Please note, patients will need to have periodic in-person visits to complete the lab work, but your provider will discuss this with you in your telehealth visit.

Vaginitis (vaginal infection) Care 

Just like in-person, your provider will review your medical history and you can discuss any symptoms you are experiencing plus your best treatment course.

Vasectomy Consultation

Just like in-person, you can have a consult about whether a vasectomy may be an appropriate option for you. If it is determined this is an appropriate option, you will be referred to a health center for the procedure.

FAQs

Will my information be safe?

Yes! Our technology and processes comply with health care industry security standards and our trained staff ensure all the proper data protections are in place to safeguard your privacy. Your provider will conduct your telehealth visit in a secure and private room to ensure your confidentiality.

Are telehealth visits shorter or more rushed than in-person visits?

Not at all. The length of your visit is determined by your needs. Telehealth visits are conducted by the same providers who work at our health centers and are here to make sure your needs are met.

Don’t I need a physical exam to get treatment?

Telehealth is a trusted and secure way to access your care and we can address many health issues without a physical exam. Your provider will discuss with you whether you need in-person follow-up.

Do I have to expose myself over the video or the internet?

No. Your provider will not conduct a physical exam over video. If a physical exam is recommended your provider will help you schedule a visit in one of our health centers as a next step.

What if I need additional tests or follow-up?

Just like in-person visits, sometimes you will need a follow-up visit. Depending on your treatment plan, you may be asked to schedule another telehealth visit or go to a health center for follow-up. Your provider will discuss this with you in detailed instruction, if applicable.

Will I be billed differently if I use telehealth versus an in-person visit? 

You are not charged more or less based on whether you visit us via telehealth or in-person. Billing is based on factors like labs and tests your provider may order, medications prescribed, and the amount of time your provider spends with you to provide the best care possible.

Does Planned Parenthood take insurance? 

If you have a telehealth visit, just like our health centers, we are in-network for most insurance plans and offer reduced or no-cost options for those who qualify. Learn more about insurance and payment.

Please note, birth control or UTI screening/treatment through the Planned Parenthood Direct app is currently self-pay. We do not accept insurance for Planned Parenthood Direct visits at this time.

What is the difference between a telehealth visit and a Planned Parenthood Direct visit? 

Telehealth appointments are scheduled online or by phone. At the time of your appointment, you will connect with a provider via live video and chat with them in real time. The structure of the appointment is very similar to our in-person visits. We offer a wide range of services by telehealth.

The Planned Parenthood Direct App does not offer live video visits. Instead, you will answer some questions related to your health history securely through the app. A Planned Parenthood medical provider will review your answers. Based on your health history, if the you are eligible to receive care online, the provider writes the prescription within one business day. The only services currently provided by the app are birth control, UTI diagnosis and treatment, and emergency contraception (available in select states).

 

Additional Online Resources

Planned Parenthood Direct

Birth control visits and UTI screening and treatment without the physical exam. 

Spot On - Period Tracker

Track your period, cycle, fertility, or any method that affects your cycle, including pill, patch, ring, shot, IUD, or implant. 

Roo - expert answers, every time

Roo answers all the questions you may have about sexual health, relationships, and more. Chatting with Roo is free and private, so go ahead and ask the things you don't want to ask out loud.

Need Help? Chat Now.

Chat online or text "PPNOW" to 774636 (PPINFO) to get answers about pregnancy, birth control, emergency contraception, STDs, and abortion. 

Standard message and data rates may apply. Text STOP to quit at anytime, and HELP for info.

Chat Now