Preparing for Your Telehealth Visit

Thank you for choosing Planned Parenthood. 

When you schedule an appointment for your telehealth visit, here's what to expect:

Making an Appointment

We can only see patients who are physically located in Minnesota, South Dakota, Iowa, or Nebraska at the time of their telehealth visit.

We offer telehealth services in over 240 languages, including Spanish. If you would like an interpreter for your visit, please call and let us know when you make an appointment.

Schedule your telehealth visit online or call 1-800-230-PLAN (7526). 

If you have symptoms – please call us. Appointments for STI/STD testing and treatment cannot be scheduled online if you are symptomatic. We will help you figure out if a telehealth appointment is the best option.

What Do I Need for a Telehealth Visit?

•  A charged device with a camera and audio, like a smartphone, tablet, or computer.

•  A reliable internet connection.

• Your photo ID, insurance card, copay, proof of income, and policy holder information.

• The email address you provided when scheduling. If you can’t remember what email address you used before, please call 1-800-230-PLAN (7526).

• A safe, private space where you feel comfortable talking about your medical history and sexual health. 

Getting Ready for Your Telehealth Visit

We will call you if:

• You’re new to Planned Parenthood or we haven’t seen you in a while.

•  Your insurance has changed since your last appointment.

•  You are not yet enrolled in our Patient Portal. Your provider will send you important information through the Patient Portal during your telehealth visit, so be sure your account is activated before your visit.

• If you do not remember how to log in to your Patient Portal account, please call us at 1-800-230-PLAN (7526).

Please note: All calls will come from a blocked/private number and we always leave a voicemail.

Before logging in for your visit there are a few things you should do to make sure your appointment goes smoothly.

1. You will receive an email from [email protected] and a text message that includes your appointment date/time, a link to join your video visit, and a link to a technology guide for help getting connected to the visit.

2. You can join the visit up to 15-minutes before your appointment time. Allow yourself time to test your audio and video and fill out the initial questions.

3. Please have your photo ID, insurance card, copay, proof of income, and policy holder information. Please have your government-issued photo ID ready to show check-in staff.

4. Don’t have a government-issued photo ID? We’re here to help – call us at 1-800-230-PLAN (7526) to talk about other forms of ID.

5. Please have your health insurance and pharmacy benefit cards ready to show check-in staff.

6. Make sure you’re in a safe space where you can speak freely. You may have to answer personal questions.

7. Once you’ve logged in for your telehealth visit, do not navigate away from the browser while you’re waiting to check-in. If you’re in another browser when our staff begin your visit, they won’t be able to see you and you won’t be notified they are ready to start.

What to Expect at Your Telehealth Visit

1. You’ll be greeted by a Virtual Care Associate who will verify your name and the reason for your appointment.

2. You will be asked to show your photo ID by holding it up to your camera, and your insurance card if you’re using insurance.

3. The Virtual Care Associate will ask you some questions and obtain your consent for a video visit. Some of the questions will be about your medical history and sexual health, so it’s important to be in a private area.

4. Once you’re all checked in, you’ll be placed in a virtual waiting room until your clinician connects for your visit.

5. When your clinician connects via video, they’ll be focused on providing the care you need!