Go to Content Go to Navigation Go to Navigation Go to Site Search Homepage

Thank you for choosing Planned Parenthood. 

When you schedule an appointment for your telehealth visit, here's what to expect:

Making an Appointment

We can only see patients who are physically located in Minnesota, South Dakota, Iowa, or Nebraska at the time of their telehealth visit.

We offer telehealth services in over 240 languages, including Spanish. If you would like an interpreter for your visit, please call and let us know when you make an appointment.

Schedule your telehealth visit online or call 1-800-230-PLAN (7526)

If you have symptoms – please call us. Appointments for STD testing and treatment cannot be scheduled online if you are symptomatic. We will help you figure out if a telehealth appointment is the best option.

What Do I Need for a Telehealth Visit?

•  A smartphone with working video and sound (iPhone or Android)

•  A reliable internet connection

•  The Planned Parenthood Direct app

•  A Planned Parenthood Direct account. If you are already a Planned Parenthood patient, the e-mail address you use to create your account must be the same e-mail address that you provided at your previous visit. If you can't remember what email address you used before, please call 1-800-230-PLAN (7526).

• A safe, private space where you feel comfortable talking about your medical history and sexual health. 

Getting Ready for Your Telehealth Visit

We will call you if:

• You’re new to Planned Parenthood or we haven’t seen you in a while.

•  Your insurance has changed since your last appointment.

•  You are not yet enrolled in our Patient Portal. Your provider will send you important information through the Patient Portal during your telehealth visit, so be sure your account is activated before your visit.

• If you do not remember how to log in to your Patient Portal account, please call us at 1-800-230-PLAN (7526).

Please note: All calls will come from a blocked/private number and we always leave a voicemail.

 

Before logging in for your visit there are a few things you should do to make sure your appointment goes smoothly.

1. You will receive an email from [email protected] that includes your appointment date/time, a link to download the Planned Parenthood Direct app, and instructions on how to check in for your telehealth visit.

2. Download and install the app at least an hour before your appointment. You may need some extra time to get the app installed and log in to your account.

3. Please have your government-issued photo ID ready to show check-in staff.

• Don’t have a government-issued photo ID? We’re here to help – call us at 1-800-230-PLAN (7526) to talk about other forms of ID.

4. Please have your health insurance and pharmacy benefit cards ready to show check-in staff.

5. Make sure you’re in a safe space where you can speak freely. You may have to answer personal questions and you won’t want anyone to hear you!

6. Once you’ve logged in for your telehealth visit, do not touch your screen or navigate away from the Planned Parenthood Direct app while you're waiting to check in. If you’re in another app when our staff begin your visit, they won’t be able to see you and you won’t be notified they are ready to start.

What to Expect at Your Telehealth Visit

1. You’ll be greeted by a Telehealth Associate who will verify your name and the reason for your appointment.

2. You will be asked to show your photo ID by holding it up to your camera, and your insurance card if you’re using insurance.

3. The Telehealth Associate will ask you some questions and obtain your consent for a video visit. Some of the questions will be about your medical history and sexual health, so it’s important to be in a private area.

4. Once you’re all checked in, you’ll be placed in a virtual waiting room until your clinician connects for your visit.

5. When your clinician connects via video, they’ll be focused on providing the care you need!