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Enrollment and Login

How do I enroll and log on to the NextGen Patient Portal (previously NextMD) website?

To access NextGen Patient Portal, you must have successfully completed enrollment and created an account.  You must complete enrollment by either using a temporary username and password sent to your personal email or by completing a self-enrollment request. To receive a temporary username and password, you must provide a secure email address at the time of your appointment at a Planned Parenthood Mar Monte Health Center.

How do I retrieve my username and or password?

You can retrieve your username by clicking the Need help with your username and password? link on the log in page. You must select I forgot my Username or I forgot my Password and enter your personal information. You will receive an email with a URL (link) to reset the password after you enter the correct details.

How do I reset my password if I do not remember the answer to the password security question?

If you do not remember the answer to the password security question you can complete a self-enrollment request by accessing the ppmarmonte.org/portal webpage and selecting Sign Up Now.

Can someone else log on to my account?

The system is secure.  No one can access your account unless they have access to your username and password.  You must always create a strong password with a combination of alpha-numeric and special characters for your account.  If anyone else tries to access your account with an incorrect username or password, the system will lock your account after four attempts. However, the system automatically unlocks your account after 20 minutes.

Why does the Submit button appear to be frozen?

Check the following:

  • If you are using a mobile device, then try using a computer instead.
  • If you are not using a mobile device, try a different browser, if possible.
  • If JavaScript is disabled in the browser, click the Having Trouble? link on your NextGen Patient Portal page for instructions to fix this issue.
Why does my Token or temporary username and password not work?

The Token and temporary login information is only active for 30 days from the time you received it. After 30 days, you can complete a self-enrollment request by accessing the ppmarmonte.org/portal webpage and selecting Sign Up Now.

Why did I not receive an email confirmation after providing my email at the time of my appointment or when I completed the self-enrollment process?

Your enrollment might have required additional steps. If you did not receive a confirmation containing a temporary username or password, or if you did not receive an Enrollment Completed notification, you can complete a self-enrollment request by accessing the ppmarmonte.org/portal webpage and selecting Sign Up Now.

Why did I receive an Un-Enrolled email and then an Enrollment Completed email?

Your enrollment might have required additional steps due to being enrolled previously under a different email. If you completed a self-enrollment request and received both the Un-Enrolled and Enrollment Completed emails on the same day, access the Enrollment Completed email to log in using the username and password you had created.

What if I completed the Self-Enrollment process twice?

One of your enrollment requests would have been accepted. Please refer to the “How do I retrieve my username and or password?” question on this page. 

How do I change my username and/or password?

You can change your username and password once you have logged into the patient portal. Click the Settings tab and select Account Setting. Use the Edit buttons to make changes as needed.

 

Accessing Your Medical Chart
(labs, medications, etc.)

Can I see lab results and/or my medical chart on the NextGen Patient Portal website?

Yes. Your health record is accessible through the My Chart tab on the Welcome page. Select one of the options:

  • View My Chart: displays the medical chart information, including medications and lab results.
  • Request Health Records: a request to view your record must be submitted before your health information is available on the View My Chart page. Click the Submit button to complete your request.
Why can’t I see lab results even after requesting my health records?

Documents and lab results cannot be automatically uploaded to the website; they need provider approval prior to upload.  If you do not see your lab result even after requesting your health record through the patient portal, please contact us at 877-855-7526 to ask for the status of a recent lab result. 

 

Appointment Reminders

Can I see all my appointments in the Inbox?

Only appointments made directly through the NextGen Patient Portal website are displayed in the Inbox.  Appointments made by phone or at a Planned Parenthood Mar Monte Health Center will not display.

 

Account Information

What do I need to do if my name, email, and/or address changes?

You will need to update any change is name, email, and/or address in the patient portal and notify staff of these changes at your next appointment. Your information can be updated on the Settings tab and select My Information. Click the Edit button to make changes as needed.

Why am I receiving the same email to the same or multiple email addresses?

You will receive email notifications for any email address that is and has ever been linked with your account. You are able to manage your email address by selecting the Settings tab and clicking the My Information option. Click the Change Method link next to a displaying email address to update or delete the address.

 

Viewing or Downloading PDF Documents

Why am I unable to open a PDF or other documents received from Planned Parenthood Mar Monte?

Many NextGen Patient Portal documents are in Adobe Acrobat format.  To view these documents, you need an Adobe Acrobat Reader.  Ensure you have the latest Adobe Acrobat Reader installed in your system.

Why am I unable to open any documents received from Planned Parenthood Mar Monte, even though I have Adobe Acrobat Reader installed?

If Adobe Acrobat Reader is installed, but you still cannot open any documents, then verify whether JavaScript is enabled in your computer. JavaScript is required to display messages and it may not be enabled on your browser. Click the Having Trouble? link on your NextGen Patient Portal page for instructions to enable scripting.

What should I do if I see an error message when trying to open or download a document sent from Planned Parenthood Mar Monte?

When trying to open or download a document, if you are receiving an error message such as:

  • Internet Explorer cannot download 50PPM from nextmd.com
  • Internet Explorer was not able to open the internet site
  • The requested site is either unavailable or cannot be found.  Please try again.

In these cases, there could be issues with the Internet Explorer security settings.  Click the Having Trouble? link on your NextGen Patient Portal page for instructions to fix this issue.