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Telehealth Appointment Information & Instructions

Important: please allow about 30 minutes before your telehealth appointment start time to complete the MyChart registration and eCheck-In steps. More information is shared below.


Important Information

You are scheduling a virtual appointment that will use video technology to connect you to our provider(s) from the comfort and safety of your own home. It will NOT take place at a physical health center. If you have symptoms requiring an in-person examination, please call 800-230-PLAN (7526) to schedule an in-person visit.

You should be prepared for your appointment to take up to 30 minutes depending on the complexity of your visit.

To change or cancel your appointment, please call 800-230-PLAN (7526).

Laboratory Testing

Should your provider order lab tests during your telehealth visit you will be asked to visit one of our Health Centers or a lab testing facility such as Quest or LabCorp, whichever is most convenient for you. The lab orders will be sent electronically, so you will not need to bring paper to the facility. If STI testing with a urine sample is requested, please avoid emptying your bladder for one hour prior to visiting the lab facility. If you have any questions or concerns about your lab order, please call us at 561-472-9991.

Before Your Appointment

You will receive an email confirmation of the date and time of your appointment. Remember, this is a telehealth appointment and will not take place at the health center.

You will be required to register for MyChart in order to complete your telehealth appointment. Within one hour of your appointment time, an email to register will be sent to the email address you provided while scheduling your appointment. Full details of this process are further down this page.

Be sure to have your photo ID, insurance card, and payment card (if required) handy before you start your telehealth visit

Best Practives for Video Visits

Find a quiet, private place for your video visit. Moving around frequently can make it harder to hear and be heard.

Make sure you are using the most updated version of Chrome, Safari, Firefox,or Edge if not using the MyChart smart phone app.

If you have trouble with your Wi-Fi because multiple people or devices are connected, try disconnecting other devices from the WiFi network you are using.

Please join your telehealth visit 15 minutes early to verify your audio and video settings are working. If you are having problems with Wi-Fi on your mobile device, you may want to turn off Wi-Fi on your mobile device and use your cellular data instead.

Setting Up MyChart

Below are step-by-step instructions for accessing your telehealth appointment through MyChart.


You will be required to register for MyChart in order to complete your telehealth appointment. Within one hour of your appointment time, an email to register will be sent to the email address you provided while scheduling your appointment.

Follow the steps in the email message to begin the registration process.


You can access MyChart via the web or a mobile app. It is recommended that you download the “MyChart” app if you are using a mobile device.

Please allow about 15 minutes before your appointment start time to complete the eCheck-In process once your MyChart account has been activated. You will not be able to access your telehealth appointment until the eCheck-In process is completed.


After starting your telehealth video visit, MyChart will then refer you to Teladoc for your telehealth appointment:

Mobile: The Teladoc Health Patient app (available on App Store for iPhone), OR the Teladoc Health app (available on Google Play for Android)

Desktop: Teladoc, through Chrome or Firefox browsers.


Teladoc Health app installation process


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