You are scheduling a virtual appointment that will use video technology to connect you to our provider(s) from the comfort and safety of your own home. It will NOT take place at a physical health center. If you have symptoms requiring an in-person examination, please call 800-230-PLAN (7526) to schedule an in-person visit.
You should be prepared for your appointment to take up to 30 minutes depending on the complexity of your visit.
To change or cancel your appointment, please call 800-230-PLAN (7526).
Should your provider order lab tests during your telehealth visit you will be asked to visit one of our Health Centers or a lab testing facility such as Quest or LabCorp, whichever is most convenient for you. The lab orders will be sent electronically, so you will not need to bring paper to the facility. If STI testing with a urine sample is requested, please avoid emptying your bladder for one hour prior to visiting the lab facility. If you have any questions or concerns about your lab order, please call us at 561-472-9991.
You will receive an email confirmation of the date and time of your appointment. Remember, this is a telehealth appointment and will not take place at the health center.
You will be required to register for MyChart in order to complete your telehealth appointment. Within one hour of your appointment time, an email to register will be sent to the email address you provided while scheduling your appointment. Full details of this process are further down this page.
Be sure to have your photo ID, insurance card, and payment card (if required) handy before you start your telehealth visit
Find a quiet, private place for your video visit. Moving around frequently can make it harder to hear and be heard.
Make sure you are using the most updated version of Chrome, Safari, Firefox,or Edge if not using the MyChart smart phone app.
If you have trouble with your Wi-Fi because multiple people or devices are connected, try disconnecting other devices from the WiFi network you are using.
Please join your telehealth visit 15 minutes early to verify your audio and video settings are working. If you are having problems with Wi-Fi on your mobile device, you may want to turn off Wi-Fi on your mobile device and use your cellular data instead.
Or call 1-800-230-7526