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How does it work?

Telehealth visits and service offerings vary by health center. Start with these steps:

Step 1.


Step 2.

Check to see if your nearest Planned Parenthood offers telehealth visits by video or phone. 


Step 3.

Schedule your appointment online or over the phone. 


Step 4.

Get care from an online doctor or nurse.

Telehealth is a virtual visit between you and one of our providers. 

You will need access to an internet connection through a device with video capability (computer, smart phone, or tablet), and a private space for your virtual visit. You will need to create a MyChart account and install the app if using a smartphone.

The current crisis makes virtual care solutions like telehealth an indispensable tool as COVID-19 spreads across US communities. During the state of emergency, Insurance carriers such as Aetna, Avmed, BCBS, United Healthcare,  and Medicaid, will continue to cover telehealth services provided through live, two-way communication, as medically necessary. These services are covered with little to no copayment depending on your insurance plan.

For your privacy, PPSENFL will not video record or screen capture during your virtual visit. 

Frequently Asked Questions

You ask, we answer. 

How much will my telehealth visit cost?

It varies. Your telehealth visit may be free or low cost with health insurance. But some insurance plans don’t cover all sexual and reproductive health services. The staff at Planned Parenthood health centers work hard to give you the services you need, whether or not you have insurance. Many charge less for services, depending on your income. When you contact your local health center and make your telehealth appointment, you’ll learn more about specific costs. The staff may be able to help you get care you can afford.  

Which services can I get through telehealth?

You can access the following services through telehealth: birth control, mental health care, uncomplicated urinary tract infections (UTI), STI treatment with known exposure, recurrent vaginal infection, PREP/nPEP follow-up, and gender affirming hormone therapy follow-up.

Can I get an abortion with telehealth?

We are not providing abortion care services through telehealth. Please call or make an online appointment at a health center near you.

Will my telehealth visit be private?

Yes. Just like when you visit a Planned Parenthood for a health care appointment in person, your telehealth appointment will be private. And make sure to find a quiet, well lit, private space on your end for your telehealth visit. 

Can I have my telehealth visit in Spanish?

Yes! Spanish speaking staff and translation services are available for your telehealth visit!

How soon can I get a telehealth appointment?

Waiting times vary by health center and the service you need. We will do our best to provide you care promptly on a schedule that works for you!


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