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Sexual & reproductive health care

when and where you need it.

Same day appointments are available!

If you need an appointment today because of an urgent issue, please call our health center at 800-258-4448.

Learn about how young people can access care at PPLM!

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Now Offering Telemedicine Abortion Care

Planned Parenthood League of Massachusetts is proud to offer medication abortion care via telehealth, aka telemedicine abortion care. Medication abortion care was approved by the FDA 20 years ago and involves using two medications to end a pregnancy – mifepristone and misoprostol. Mifepristone blocks progesterone, a hormone required for pregnancy to continue, and misoprostol induces uterine cramping, which results in a period-like process to remove the pregnancy.  

We are excited to offer this care via telehealth to patients across Massachusetts in an effort to increase access and remove barriers to much needed health care.  

Learn More

Book A Telehealth Appointment Today 

See below for available telehealth appointment types. 

*Please note, you must be located in Massachusetts during your telehealth visit. 

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Welcome to PPLM's Telehealth Offerings

Here at Planned Parenthood League of Massachusetts, the health and safety of our patients and employees is our top priority. In an effort to contain the spread of COVID-19 we are limiting our schedules and appointment types across our health centers until further notice. We are expanding our telehealth services in order to provide sexual & reproductive health care to patients when and where they need it. If you have any questions, please feel free to call us at 800-258-4448. Please contact us ahead of your appointment with any accommodations you will need for your visit – including requesting an interpreter and for what language.

Currently our Telehealth Offerings Include:

Please note that we are currently offering some in-person appointments for essential care. Essential in-person care includes: HIV testing and prevention, STI treatment, abortion care, and services related to IUDs, implants and the depo shot.

If you are interested in a telehealth appointment please sign up for a patient portal account and book an appointment online.

Before Your Telehealth Appointment 

Telehealth visits are a great way to help protect patient and staff safety due to the ongoing developments of COVID-19. We want your telehealth visit to be as similar to an office visit as possible so please try and follow these general recommendations:

  • Please find a quiet space for your visit to ensure that conversation is confidential and free from distractions.
  • If possible, we advise that you use headphones and connect to WiFi. 
  • Please ensure that you have access to a camera on your computer or mobile device. 

  • If you are a new patient and you are booking online, please provide us with your insurance information (if using insurance) when prompted.

  • During your telehealth visit, we will be trying to offer the same level of care as we would if you were in our office. Please sign-on 15 minutes prior to your appointment. A Health Care Assistant will call you to help you troubleshoot any technology issues and check you in. Please anticipate dedicating 40 minutes to your tele health visit.

Additionally, be prepared to answer the following questions:

  • Do you consent to doing your visit by telehealth?
  • Where are you calling in from today and are you are you in a safe place to discuss your health information privately?
  • Can you please confirm your name, DOB and your insurance ID number or address?

Please be aware that PPLM will attempt to bill your insurance for your telehealth visit, just as we would if your appointment was in the health center. If you have any concerns about billing or insurance, please let us know and we can connect you with our billing department.

Telehealth and MyChart 

Before your appointment
●    Check your email for sign-up link to the MyChart patient portal
●    If using a mobile device, download MyChart and Teladoc apps (see below)
●    Complete eCheck-In prior to your visit up to 7 days before your appointment
●    Log-in to MyChart to start your video about 10 minutes early to make sure you can connect

Steps for Accessing your Telehealth Appointment:

Important: please allow plenty of time before your telehealth appointment starts to complete the MyChart registration and eCheck-In steps.

What is MyChart? Why do I need to register for it before my telehealth appointment?

All patients need to sign-up for Planned Parenthood’s patient portal, MyChart to complete a telehealth appointment. A link will be sent to the email address you provided prior to your appointment with instructions on how to sign up for MyChart. This link will arrive shortly after you schedule your appointment with the subject line “Signup information for MyChart.” The link is good for 14 days and then will expire.

Access MyChart through the mobile app or the web.

You can access MyChart via the web or a mobile app. It is recommended that you download the MyChart app if you are using a mobile device. It is easy and free!


Create a username and password.

Create a username and password of your choosing and enter your date of birth. Click Submit.

Allow time before your appointment for the system to process your new account

Please allow enough time before your appointment start time to complete the eCheck-In process once your MyChart account has been activated. You will not be able to access your telehealth appointment until the eCheck-In process is completed. Some patients may need to provide full medical history information, which can take a bit more time to complete.

When you're ready for your telehealth appointment access your appointment in MyChart

After starting your telehealth video visit, MyChart will then refer you to Teladoc for your telehealth appointment:

  • Mobile: The Teladoc Health Patient app (available on App Store for iPhone), OR the Teladoc Health app (available on Google Play for Android)
  • Desktop: Teladoc, through Chrome or Firefox browsers.
Need help troubleshooting any problems?

If you have any issues connecting with your provider on MyChart, please call us at 800-258-4448

Telehealth FAQs

View frequently asked questions about our telehealth services before your appointment. 

Book A Telehealth Appointment Today 

book now