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In-Depth MyChart Guide

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Before your appointment
●    Check your email for sign-up link to the MyChart patient portal
●    If using a mobile device, download MyChart and Teladoc apps (see below)
●    Complete eCheck-In prior to your visit up to 7 days before your appointment
●    Log-in to MyChart to start your video about 10 minutes early to make sure you can connect

Steps for Accessing your Telehealth Appointment:

Important: please allow plenty of time before your telehealth appointment starts to complete the MyChart registration and eCheck-In steps.

What is MyChart? Why do I need to register for it before my telehealth appointment?

All patients need to sign-up for Planned Parenthood’s patient portal, MyChart to complete a telehealth appointment. A link will be sent to the email address you provided prior to your appointment with instructions on how to sign up for MyChart. This link will arrive shortly after you schedule your appointment with the subject line “Signup information for MyChart.” The link is good for 14 days and then will expire.

Access MyChart through the mobile app or the web.

You can access MyChart via the web or a mobile app. It is recommended that you download the MyChart app if you are using a mobile device. It is easy and free!


Create a username and password.

Create a username and password of your choosing and enter your date of birth. Click Submit.

Allow time before your appointment for the system to process your new account

Please allow enough time before your appointment start time to complete the eCheck-In process once your MyChart account has been activated. You will not be able to access your telehealth appointment until the eCheck-In process is completed. Some patients may need to provide full medical history information, which can take a bit more time to complete.

When you're ready for your telehealth appointment access your appointment in MyChart

After starting your telehealth video visit, MyChart will then refer you to Teladoc for your telehealth appointment:

  • Mobile: The Teladoc Health Patient app (available on App Store for iPhone), OR the Teladoc Health app (available on Google Play for Android)
  • Desktop: Teladoc, through Chrome or Firefox browsers.
Need help troubleshooting any problems?

If you have any issues connecting with your provider on MyChart, please call us at 800-258-4448