The patient experience survey is your opportunity to tell us how your appointment went, and how we can improve. We heavily rely on patient feedback in our effort to continuously improve our level of care. We set a high standard for ourselves, but we know that there are always going to be things we can do better. Your feedback helps us prioritize what that should be!
This survey is not intended to be a formal complaints inbox. Please do not share any sensitive information or urgent requests. If you need to file a complaint, please click here.
Any patient who’s provided a mobile number or email address will be invited to take the survey within a day or 2 after their appointment. You’ll have 30 days (about 4 and a half weeks) to complete the survey before the link times out.
The only exception is if you’ve had a previous appointment in the last 90 days (about 3 months) and already received a survey (we don’t want to spam you!)
The survey is available to take in English, Spanish, French & Brazilian Portuguese. The survey invite is sent in whichever language you have set to your primary language in the MyChart patient portal. Click here to troubleshoot.
If you don’t have a smartphone, just retype the link from the text message into the browser on your tablet or computer (such as Google Chrome, Safari, or Firefox), like this:
We’ll admit it – we ask a lot of questions! Don’t feel pressured to answer them all, though. None of the questions are required, so feel free to skip forward to questions you’re most interested in answering.
If you are seeing questions that aren’t relevant to your appointment, you can skip them! Just scroll down to the bottom of the page and click the ‘next’ arrow.
The survey link sent is unique to you. Read more on Press Ganey’s website here.