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Patient Experience
and Feedback

Your voice matters. 

PPLM strives to provide patients with an excellent experience.  We value your feedback and use it to improve the care we provide to you.

How can you provide feedback?

  • Provide us with an email address so that after your visit you will receive an invitation to complete a patient survey 
  • Email us: [email protected]

What changes have we made in response to your feedback?
 

  • Posted appointment instructions on our website to help you prepare for your appointment with us: view here
  • Introduced tablets in our waiting room and an on-line check-in system to help expedite your check-in with us
  • Improved our online scheduling system to make booking appointments easier than ever: schedule here
  • Upgraded our patient portal to allow you to see your lab results, request your records, or ask us a question
  • Made it easier for you to reach us quickly by phone
  • Developed new ways to ask demographic and medical history questions to improve the quality of care provided to LGBTQ patients
  • Improved care received by transgender and gender non-conforming patients through training health center staff in best practices 

 

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