Patient Experience
and Feedback

PPLM strives to provide patients with an excellent experience. We value your feedback and use it to improve the care we provide to you.

How can you provide feedback?

Provide us with an email address so that after your visit you will receive an invitation to complete a patient survey
Email us: [email protected]

Posted appointment instructions on our website to help you prepare for your appointment with us: view here
Introduced tablets in our waiting room and an on-line check-in system to help expedite your check-in with us
Improved our online scheduling system to make booking appointments easier than ever: schedule here
Upgraded our patient portal to allow you to see your lab results, request your records, or ask us a question
Made it easier for you to reach us quickly by phone
Developed new ways to ask demographic and medical history questions to improve the quality of care provided to LGBTQ patients
Improved care received by transgender and gender non-conforming patients through training health center staff in best practices