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Telehealth

(Visita la página de Telesalud en español)

In an effort to keep patients and staff healthy during the coronavirus outbreak, we're now offering some visits via Telehealth.

This means you can have a virtual visit with a Planned Parenthood medical provider and get the services you need from your computer, laptop, tablet, or smartphone. 

Make an appointment online (select your preferred health center location) or call us at (626) 798-0706 if you need assistance navigating care.

How it Works

Telemedicine visits can occur at any of our health centers. If you know when you want to be seen, you can schedule at any of our sites and still pick up your medications and/or supplies at your preferred location.

Telehealth provides patients with "face-to-face" appointments where you meet online with one of our Planned Parenthood medical providers. For Telehealth appointments, you don't need to come into the health center – you'll be connecting from separate locations via a computer, laptop, tablet, or smartphone.

Make an appointment online (select your preferred health center location) or call us at (626) 798-0706 if you need assistance navigating care.

Step-by-Step Instructions

Once you schedule an appointment, you'll need to download Zoom, a web-based video conferencing tool that allows medical providers and patients to meet online.

1.  Download the Zoom app or visit www.zoom.com from your desktop to sign up for a free Zoom account (a valid email address is needed to confirm your Zoom account).

For smartphone/tablet use:

  • Open the "App Store" (iPhone) or "Play Store" (Android) on your device
  • Install "ZOOM Cloud Meetings" (iPhone or Android)             
  • Once the app is installed, open Zoom

For laptop/computer use:

Create a free account on the website or app (if you already have a Zoom account, skip to step #2):

  • Click the Sign-Up link at the bottom of the screen
  • Enter your personal details, then click Next
  • You'll receive a verification email within a few minutes, then follow the directions to activate your account and create a password
  • Open the Zoom app and click the Sign In link
  • You should see a home screen with an orange icon named New Meeting in the top left

2.  A Planned Parenthood representative will call you on the phone at the time of your appointment and walk you through the Zoom log-in process.

  • Tap the Join icon
  • A Planned Parenthood representative will provide you a 9-digit Meeting ID (e.g., 123-456-789) and 6-digit Password
  • Ensure there is an icon with a lock next to your Meeting ID, this verifies a secure connection

3.  You'll join a Planned Parenthood medical provider in a secure videoconferencing room and conduct a "face-to-face" online visit.

  • To end your meeting, tap the screen to display the menu buttons
  • Tap End in the upper right corner

4.  If you need a prescription, visit any of our Planned Parenthood health centers to pick up your medication. Picking up your prescription at one of our health centers – Alhambra, Baldwin Park, Eagle Rock, Glendora or Pasadena – shows support for your local Planned Parenthood and allows us to continue to keep our doors open.

Tips for a Successful Visit

  • Find a quiet, secure room to conduct your visit
  • Use earbuds or headphones, it may help protect your privacy
  • Ensure there is bright lighting on your face (Don't sit with your back to a window; it may ruin the lighting)
  • Try to use a stable Wi-Fi connection when possible. Zoom will work with your phone's cell service but may count towards your data plan
  • Use the "rotate camera" feature in the mobile app to switch between front and rear cameras

Services

Most appointments can be conducted via Telehealth video or phone calls. The contact center or your Planned Parenthood provider will inform you if you need to come into a health center to pick up prescriptions or lab work in person.

Our team of medical providers speak or can offer translation services in the following languages:

  • Spanish
  • Chinese (Mandarin and Cantonese)
  • Korean
  • Vietnamese
  • Armenian
  • And more!

Safe, Secure & Easy

Telehealth uses an easy-to-use videoconferencing platform that meets all HIPAA and federal security guidelines. Patients need access to a device with a web camera, mic and speakers, and reliable Internet connection.

To ensure privacy, please conduct your visit in a place that is secure and will keep your information private and confidential. Your Planned Parenthood provider will be conducting your video conferencing visit in a secure room to maintain your privacy and confidentiality.