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Telehealth Appointments

Telehealth provides patients with "face-to-face" appointments where you meet online through video with one of our Planned Parenthood providers. For Telehealth appointments, you don't need to come into the health center for the visit – you'll be connecting from separate locations via a computer, laptop, tablet, or smartphone. You must be in the state of California during your telehealth visit. We have launched a new telehealth software that is convenient and easy! 

Once you schedule an appointment online or with our contact center, you will receive a series of text and emails to confirm your appointment, to remind you of the upcoming appointment, and to provide you with the link to click on to join your visit. 

  • Please plan to join the visit up to 15 minutes ahead of time to complete the intake questions and review PPPSGV’s consent forms. You will be asked to upload a copy of your photo ID and your insurance card, if applicable. 
  • We request payment in full at the time of your visit. Credit card information will be collected and payment will be processed at the end of your visit, if applicable.  
  • If you need a translator for your visit please advise the health center staff at the beginning of the visit. Our team of medical providers speak or can offer translation services in the following languages: Spanish, Chinese (Mandarin and Cantonese), Korean, Vietnamese, Armenian, and more!  
  • If following your visit you need to get an injection, pick up medication or leave specimens for lab testing, we will schedule you a time to come into a health center. 

More information


We offer the following services through telehealth: 

Birth control (pill, patch and ring) 

Prescription refills 

Emergency Contraception 

UTI evaluation and treatment 

Infection checks 

STI treatment 


Tips for a Successful Visit 

Find a quiet, secure room to conduct your visit.

Plan to be sitting down in front of the camera of your computer or device. 

Using earbuds or headphones may help protect your privacy. 

Use a stable Wi-Fi connection.  

Ensure there is bright lighting on your face. 

Do not sit with your back to a window; it may ruin the lighting

Safe, Secure, and Easy

Telehealth uses an easy-to-use videoconferencing platform that meets all HIPAA and federal security guidelines. Patients need access to a device with a web camera, mic and speakers, and reliable Internet connection. 

To ensure privacy, please conduct your visit in a place that is secure and will keep your information private and confidential. Your Planned Parenthood provider will be conducting your video conferencing visit in a secure room to maintain your privacy and confidentiality.