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To our patients

At Planned Parenthood League of Massachusetts (PPLM), the health and safety of our patients, staff, and community is our top priority. PPLM is closely monitoring the outbreak of COVID-19, and is taking all necessary steps to reduce the chances of its transmission at our health centers and slow its spread.

We are continuing to provide urgent, time-sensitive reproductive health services to patients while making scheduling and appointment adjustments and implementing pre-screening precautions. If you are in need of our services, please call us at (800) 258-4448 for more information on how to access care at this time. If you are interested in a tele health appointment please sign up for a patient portal account and book an appointment online.

Our new pre-screening process is designed to redirect people who may be at risk of passing the virus to others. Upon arriving at a health center, all patients will be asked a series of questions about their symptoms and any contact with potential COVID-19 patients. The current list of questions can be found here.

Patients arriving at the health center who answer “yes” to any of these questions: You will not be seen by a PPLM staff member, as we do not have the facilities necessary to care for patients who have or could have coronavirus. You will be provided information about who to contact for additional evaluation.

If you have an appointment this week and answered “yes” to any of these questions: Please call us at (800) 258-4448 to reschedule your appointment. Once you have been symptom-free for 14 days, or when it has been greater than 14 days since you came into contact with someone who tested positive for COVID-19, you will be welcome to come back to the health center.

Regardless of your plans to visit a health center, if you answered “yes” to any of the above questions, please contact your primary care provider or your local public health department for additional evaluation.

To reduce potential exposures to COVID-19, we are also changing who is allowed to accompany patients to appointments:

- No children may accompany a patient. Please make other childcare arrangements before coming to your appointment.

- Companions accompanying a patient to a procedure will be allowed into the health center at the end of the appointment to assist the patient in getting home.

Please note that this information is subject to change at any point in time and PPLM will continue to follow the most current safety guidelines issued by the U.S. Centers for Disease Control and Prevention and Massachusetts Department of Public Health. 

Thank you for you for your understanding as we take steps to protect our staff and patients while continuing to provide care.

Please feel free to call PPLM staff with any questions: (800) 258-4448.


Dr. Danielle Roncari, Chief Medical Officer


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