Patients have the right to:
- Obtain quality services, delivered in a manner respecting personal privacy and individual dignity regardless of race, color, disability, religion, national origin or sexual orientation;
- Seek gynecological, sexual and or mental health services and to receive them at a reasonable cost;
- Receive medically correct information in terminology that the patient understands so that the patient can make informed choices about his/her health care;
- Consent freely to health choices as well as the right to refuse services after receiving medically accurate information;
- Receive an explanation of the service fees, if requested before services are rendered;
- Receive medically accurate answers to questions about the patient's health care in terminology that she or he understands;
- Receive explanations of the purpose, meaning and results of tests and procedures performed
- Have the patients' records and the information that they contain, be maintained confidentially in compliance with HIPAA;
- Receive instruction about medication, devices and or care after procedures received as well as how to contact a health care provider after hours in the event of an urgent matter; and
- Be referred to needed medical services Planned Parenthood does not provide.
- Be free from neglect; exploitation; and verbal, mental, physical, and sexual abuse.
- Be free from discrimination against race, national origin, religion, gender, sexual orientation, age, disability, marital status, or diagnosis neglect; exploitation; and verbal, mental, physical and sexual abuse.
Patients have the responsibility to:
- Give complete and accurate information about the patient's health history to the Planned Parenthood staff and accurate contact information for follow-up of abnormal lab results or for billing;
- Notify center of Planned Parenthood of Metropolitan Washington, DC where care was received if instructions for care cannot be followed or if a problem related to the care received should occur
- Ask questions about his/her health care that he/she does not understand:
- Give suggestions, complaints or comments regarding services to the Center Manager;
- Pay the fee or co-pay before leaving the center; and
- Keep appointments that the patient makes or notify the center 24 hours in advance to cancel.