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Telehealth Service

Planned Parenthood Hudson Peconic offers telehealth visits from the safety of your home or other location. Appointments are available for:

  • birth control
  • emergency contraception
  • sexually transmitted infection (STI) testing and counseling
  • HIV testing and education
  • PrEP and PEP
  • Gender Affirming Care
  • other reproductive health issues

To schedule a Telehealth visit, please do so online for the health center nearest you or call (800) 230-7526.

If you have already scheduled a Telehealth visit, here is some information you may find helpful to prepare for your visit:

Patient Portal Instructions

Patients can use eClinicalWorks healow to visit their doctor through a two-way video visit. Patients must be Web-enabled to access healow.

Log into in to healow using your ClinicalWorks Patient Portal credentials. Once an appointment is created for the healow TeleVisit, you will receive an e-mail with an appointment confirmation.

Note: A webcam must be installed and functioning on the machine that is used for healow TeleVisits.

If you have any questions or technical difficulties, please call our Patient Relations Center at (800) 230-7526.

How to access healow TeleVisits from the Patient Portal: 

English 

1. Go to the patient portal.

2. Enter your patient portal username and password. (This should have been received by email upon enrollment. Contact your provider office should you need assistance with that information)

3. The patient portal dashboard will open with a link to Join TeleVisit. 

4. The Intake Questionnaire will be linked to the visit displays. Enter the responses, and then click Submit Questionnaire. 

5. Enter any vitals and click Submit Vitals.

6. A system compatibility check is performed to detect the software and hardware required to conduct healow TeleVisits.

7. Once the compatibility check is complete, click Proceed.

8. A confirmation message displays, indicating that the questionnaire and vitals have been submitted successfully. The link to the healow TeleVisit waiting room displays. The Start TeleVisit button displays in orange 30 minutes before the scheduled appointment time. Click Start TeleVisit.

9. The TeleVisit window opens and the video call begins. 

healow TeleVisits can also be accessed from the healow app on a phone. To join an appointment from your phone: 

  1. Download the healow app from your phone's app store. 
  2. 2. Sign in to the healow app. If you have already checked into the appointment, the Appointment widget displays in red.
  3. Click the Appointment widget to display the patient’s upcoming appointments.
  4. Click on the desired appointment to open the appointment.
  5. Click the Camera icon, Start TeleVisit.
  6. Complete the questionnaire if applicable and enter any vital information. Click Submit.
Español 

Como Tener Acceso a las Televistas de Healow desde el Portal de Pacientes:

1. Visite el Portal de Pacientes de su centro de salud

2. Ingrese su usuario y contraseña. (Pacientes reciben un correo electrónico cuando son inscritos al Portal de Pacientes. Contacte su centro de salud si necesita asistencia con esa información.)

3. El Portal de Pacientes abrirá un enlace para ingresar a su televisita.

4. Un cuestionario de entrada de visita va a aparecer en su pantalla. Ingreso sus respuestas y seleccione el botón que dice “Submit Questionnaire” cuando termine.

5. Ingresa sus signos vitales y seleccione el botón que dice “Submit Vitals.”

6. Se va a hacer una verificación de compatibilidad para asegurar su de su computadora o dispositivo inteligente tiene los softwares necesarios para hacer su televista de Healow.

7. Una vez esta verificación es completa, selección el botón que dice “Proceed.”

8. Un mensaje de confirmación va a aparecer en su pantalla indicando que el cuestionario y sus signos vitales fueron completados. Un enlace para entrar el cuarto de espera de televisitas de Healow va a aparecer. Un botón naranjado que dice “Start Televisit” aparece 30 minutos antes del horario de su cita. Seleccione este botón.

9. La pantalla de la televisita abrirá y su video llamada empezará.