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Telehealth Appointments Now Available!

To protect our patients and staff during the COVID-19 crisis, we are now offering telehealth appointments to reduce in-person visits. 

This means you can have a virtual visit with a Planned Parenthood medical provider and get select services from your computer, laptop, tablet, or smartphone. 

To make a telehealth appointment, call 800-230-7526.

(Telehealth appointments are not yet available for online scheduling, but we hope to add this option by the end of August 2020. Thank you for your patience.)

How it works

Telehealth provides patients with "face-to-face" virtual appointments where you meet online with one of our Planned Parenthood medical providers. For Telehealth appointments, you don't need to come into the health center — you'll be connecting from separate locations via a computer, laptop, tablet, or smartphone.

Services Available

Telehealth visits can be scheduled for these services:

  • Birth control (pill, patch, or ring)
  • Emergency contraception ("morning-after pill")
  • Treatment of urinary tract infection
  • Treatment for exposure to chlamydia, gonorrhea, or trichomonas
  • Treatment for Herpes Simplex Virus (HSV) for those with a previous diagnosis

Step-by-Step Instructions

1. Call 1-800-230-7526 to make an appointment for telehealth services.

2.  Planned Parenthood of Michigan will email you instructions for your telehealth appointment.

3.  You'll join a Planned Parenthood medical provider in a secure videoconferencing room and conduct a "face-to-face" online visit.

4.  If you need a prescription, you can pick up your medication at a Planned Parenthood of Michigan health center or your local pharmacy.

Tips for a Successful Visit

  • You must be in the State of Michigan during your visit.

  • Find a quiet, secure place to conduct your visit.

  • You may use earbuds or headphones to help protect your privacy.

  • Ensure there is bright lighting on your face, and don't sit with your back to a window.

  • Use a stable Wi-Fi or cell connection when possible. 

Safe, Secure & Easy

Telehealth uses an easy-to-use videoconferencing platform that meets all HIPAA and federal security guidelines. Patients need access to a device with a web camera, microphone, speakers/headphones, and reliable Internet connection.

To ensure privacy, please conduct your visit in a place that is secure and will keep your information private and confidential. Your Planned Parenthood provider will be conducting your video conferencing visit in a secure room to maintain your privacy and confidentiality.

Frequently Asked Questions

How much with my telehealth visit cost?

The cost of a telehealth visit is $35. If you have insurance, we will discuss your copay with you. If you do not have insurance, you will need to pay $35 in advance using our convenient online bill payment option.

Do I have to live near a Planned Parenthood health center to book a telehealth appointment?

You can access telehealth from anywhere in Michigan. For telehealth appointments, you don’t need to come into the health center — you’ll be connecting from separate locations via a computer, laptop, tablet, or smartphone. You will be able to discuss options with your Planned Parenthood provider if you need to come into a health center to pick up prescriptions or have lab work.

Which services can I get through telehealth?

These services are currently available by telehealth:

  • Birth control (pill, patch, or ring)
  • Emergency contraception ("morning-after pill")
  • Treatment for urinary tract infections.

Telehealth may also be used for follow-up visits for an existing condition. Counseling or education information may also be available.

How soon can I get a telehealth appointment?

Waiting times may vary. You must currently call 800-230-7526 to schedule a telehealth appointment. We are working to add online appointment scheduling for telehealth visits before the end of August 2020.

You can get many of the same telehealth services through our Planned Parenthood DirectSM app.

Or check out some of our convenient online tools like chat/text and Roo for your sexual and reproductive health care questions. You may be able to get answers immediately.

Can I do my telehealth appointment over the phone if I don't have access to the Internet or video capabilities?

It is required that all patients participate with video visits using either a computer, laptop, tablet, or smartphone. 

If you are unable to access any of these devices with video, please call 800-230-PLAN to discuss other options.

Will my telehealth visit be private?

Yes. Just like when you visit us for a health care appointment in person, your telehealth appointment will be private and compliant with all HIPAA regulations. Make sure to find a quiet, well-lit, private space on your end for your telehealth visit.

Can I utilize telehealth if I am a minor?

Yes, telehealth services are available to patients of all ages.