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Planned Parenthood

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If you live in Alaska, Hawaii, Idaho, Minnesota or Washington State, can have a video visit with one of our providers for birth control or UTI treatment. In some states, we also offer at-home STD testing. Discreet, secure, and conveniently available. Have health insurance? Your cost may be covered. Watch our video to see how it works.


 Questions? See our FAQs.

Here's how it works. Yes, it's that easy.

Download the iOS app or Android app, or use your laptop browser.

Provide basic info about yourself before you connect with a provider.

Connect with one of our providers in real time via video on your device.

Get discreetly-packaged birth control or STD test kit in the mail.

Insured?
We've got
you covered.

What additional costs should I be aware of?

Prices listed are for online services and require payment at the time of service. The prices for the same services delivered in-person at a health center may be different.

You've got questions. We've got answers.

Which commercial insurance plans are accepted for this online service?

We accept health insurance plans for this online service, but it varies by state.

If you are in
Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, and Medica plans. Effective January 1, 2016, we also accept Medical Assistance plans in Minnesota for online video visits. If you are covered by a Medical Assistance plan, be sure to share your health plan information with the clinician during the video visit.

If you are in
Alaska, Idaho or Washington state, we accept Premera Blue Cross, Regence Blue Shield, and Blue Cross Blue Shield plans.

If you are in
Hawaii, we accept Hawaii Blue Card and UHA Insurance (Hawaii University Health Alliance.)

Because of rules and requirements within Alaska, Hawaii, Idaho, and Washington state, Planned Parenthood cannot accept Medicaid plans for online health services at this time.

Additional health insurance plans are accepted at your local Planned Parenthood health center for in-person visits, where we also offer low- and no-cost options depending on your income and situation.

How long does all of this take?

A visit takes about 15 minutes once you’re online with your provider. When you're ready for a video visit, all you have to do is log in and click Connect below an available provider's name. You'll then answer a few questions and be connected shortly after that. 

Why do I need to use video?

Using video for online services is the law in many states. We also want you to know — to see — that you’re talking to a trusted, Planned Parenthood provider. In order to use video, you’ll need a webcam on your phone or computer. To protect your privacy, we never record video or audio during your visit.

Check out this video to see how video visits work:

 

In what languages are video visits available?

Currently, video visits are available in English only.

What are the hours of operation?

In Alaska, we operate Monday through Friday from 8 AM to 8 PM AT, and on Saturdays and Sundays from 8 AM to 4 PM AT.

In
Hawaii, we operate Monday through Friday from 6 AM to 6 PM HST, and on Saturdays and Sundays from 6 AM to 2 PM HST.

In
Idaho, we operate Monday through Friday from 10 AM to 10 PM MT, and on Saturdays and Sundays from 10 AM to 6 PM MT.

In
Minnesota, we operate on Monday through Friday from 10AM to 6 PM (local time), and on Saturdays and Sundays from 10 AM to 2 PM (local time)

In
Washington state, we operate on Monday through Friday from 9 AM to 9 PM (local time), and on Saturdays and Sundays from 9 AM to 5 PM (local time).

All visits must be completed prior to closing time. So, plan to start your visit 15 to 30 minutes before closing. This service is closed on holidays.


Can I make an appointment for later?

We don’t have appointment scheduling right now for video visits. When you're ready for a video visit, all you have to do is log in and click Connect below an available provider's name. You'll then answer a few questions before you are connected with the provider. There is no need for an appointment.

How do I start my visit?

To get started, simply create an account and log in. To learn more about each provider, you can browse through his/her profile. Choose an available provider by clicking Connect below his/her name. You'll then answer a few questions before you are connected with the provider.

How do I set up my webcam and microphone?

If you’re using a computer, you can test your webcam, microphone, speaker, and internet connection within the Test Computer area. The interactive test will make sure you have all of the proper settings required for a successful visit. For higher quality video and audio during the visit, select Enhanced Video. If you’re having trouble with the connection after your visit has started, you can ask the provider to call you by clicking Call Me on the screen.

If you’re using a mobile phone, download the Planned Parenthood Care app from either the App Store or Google Play Store. Both Apple and Android mobile products come with cameras installed, which make a video visit with a provider possible. You’ll also be able to create an account and choose which provider you’ll connect with for your video visit.

What desktop browsers can I use for this service?

You can access Planned Parenthood Care from the web using any of the browsers listed below. You will also need to ensure that both JavaScript and Cookies are enabled in your browser settings. Click on any of these links to install the latest version. 

Google Chrome (latest version recommended; one version prior supported) 
Mozilla Firefox (latest version recommended; one version prior supported)
Microsoft Internet Explorer (PC ONLY: minimum v9.0; maximum v11)
Safari (Mac ONLY: latest version recommended; one version prior supported) 

The desktop browser experience isn't working properly. What do I do?

To ensure that the desktop browser experience works properly, you may need to update your browser or install additional software, such as Adobe Flash Player*. You will also need to ensure that both JavaScript and Cookies are enabled in your browser settings. 

Firefox users must have the latest version of Flash installed. During the installation of Adobe Flash, you will get a message that you could be recorded. Be assured that the video visit is not recorded and Planned Parenthood follows a strict policy for privacy and confidentiality.

Which mobile phones support this technology platform?

Operating System - iOS (v7.0 or later required)
iPhone 4S or later
iPad 2 or later, iPad Mini
iPad Air iPod Touch 5th generation

Operating System - Android (Gingerbread v4.0.0 or above)
Android Phone
Android Tablet

*Not supported: HTC myTouch, and the PantechP9070


I am having technical issues with the site. Can someone help?

For help with technical issues and account set-up questions, customer care is available 24/7. Simply email [email protected] or call 1-855-503-2273. In addition, our support team is available to address clinical, billing, or other questions during business hours and limited weekend hours (specific times vary depending on where you live). Please note: we cannot offer medical advice via email, so please do not send personal health information in an email.

What forms of payment do you take?

We accept health insurance plans for this online service, but it varies by state.

If you are in
Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, and Medica plans. Effective January 1, 2016, we also accept Medical Assistance plans in Minnesota for online video visits. If you are covered by a Medical Assistance plan, be sure to share your health plan information with the clinician during the video visit.

If you are in
Alaska, Idaho or Washington state, we accept Premera Blue Cross, Regence Blue Shield, and Blue Cross Blue Shield plans.

If you are in
Hawaii, we accept Hawaii Blue Card and UHA Insurance (Hawaii University Health Alliance.)

Because of rules and requirements within Alaska, Hawaii, Idaho, and Washington state, Planned Parenthood cannot accept Medicaid plans for online health services at this time. Additional health insurance plans are accepted at your local Planned Parenthood health center for in-person visits, where we also offer low- and no-cost options depending on your income and situation.

We also accept major credit cards, Flexible Spending Accounts, and prepaid debit cards which do not require a PIN.


What name will show up on my credit card statement?

For any services we charge to your credit card, you’ll see our name as Planned Parenthood.

I can’t afford this service. What are my options?

If your insurance isn’t accepted for online services, or you don’t have insurance, or you cannot afford the video visit service, don’t worry — you still have options.

You can visit your local Planned Parenthood health center for an in-person visit where we accept a wide range of insurance plans and where we offer low- and no-cost options depending on your income and situation. Whether you need birth control, STD testing, UTI treatment or a consultation, you can get care, no matter what. For birth control, STD testing, and UTI treatment, you can get same-day appointments and never have to worry about waiting weeks for care.

Do I need to have an exam or lab tests to get birth control from a video visit?

You will need to provide your most recent blood pressure reading, including the date and location where it was taken. No other lab tests or exams are required for a video visit. That means no pelvic exam, breast exam, or Pap test. The health care provider can figure out if the birth control pill, patch, or ring is right for you just by asking about your medical history and reviewing your blood pressure — just like an in-person office visit.

Why is blood pressure important for birth control?

If your blood pressure is high, or not managed, it can be unsafe to take certain types of birth control. Without providing a recent blood pressure reading during your online visit, you may only be able to get a three-month supply of birth control. That’s why it’s a good idea to have your blood pressure read before your online visit. With that information, your provider can make sure to prescribe a safe method just for you.

Is a social security number required for a video visit?

No, you do not need to tell us your social security number for a video visit. However, the provider may ask you to hold up an identification card with a photo to confirm your identity.

I'm worried about a recent sexual encounter. How soon can I test for chlamydia or gonorrhea?

It takes about 7-10 days for these STDs to show up in your urine. If you've had sex and did not use a condom, female condom, dental dam, or other barrier, it's a good idea to talk to one of our providers about STD testing. Getting tested can put your mind at ease or get you (and your partner) the medicine you need. It's also important to learn about ways you and your partner can protect each other in the future with safer sex.

How do I get a blood pressure reading?

Local grocery stores, health centers, community centers, and fire stations often offer free blood pressure readings. You can also visit 211.org to find a place where you can have your blood pressure checked. Simply click the link, enter your zip code, and then enter “blood pressure screening.”

Also, you can visit Higi.com to locate a health station near you, where you can get your blood pressure checked.

What if I want a birth control method you don’t offer?

We offer the birth control pill, patch, and ring through the video visit service with our providers. To discuss other birth control methods, come in to meet with one of our providers at your local Planned Parenthood health center and we’ll help you find what’s right for you.   

I have questions for my provider following my visit. Can I reach someone?

Will the package I receive have “Planned Parenthood” written on the outside?

You can trust that any package you receive from Planned Parenthood will be delivered in discreet, plain packaging.

How much is shipping?

We do not charge for shipping.

When will I receive my order?

You’ll receive your order in 5-7 days. If you have questions about your shipping status, contact our customer care team by phone at 1-855-503-2273 or you can reach a provider by secure message after logging in to your account.

Do I have to be home when my shipment arrives?

You do not need to be home or sign for your package when it arrives.

Can I pick up my prescriptions at a local pharmacy?

Birth control and STD treatment (and STD test kits) can be delivered in an unlabeled package right to your door with no extra shipping charges. You can also pick up your birth control and STD treatment (though not the STD test kit) from your local pharmacy, just let the provider know during your visit.

If you're seeking UTI treatment, the health care provider will send your UTI treatment to the pharmacy of your choice.

How do I close my account?

To close your account, you can contact customer care by email at [email protected] or by phone at 1-855-503-2273.

How do I use my birth control method?

Check out this helpful information on the birth control pill, the patch, and the ring. Also check out It Takes Two for helpful tips on using birth control. 

What if I want to change my method?

If you’d like to switch to a different pill, to the patch, or to the ring, you can speak with one of our providers through the video visit service. During the visit, the provider will ask you what your blood pressure is and the date and location of your reading. If you don’t have that information, you may only be able to get birth control for three months.

If you’d like to discuss birth control methods other than the ones we offer through the video visit service (the pill, the patch, and the ring), or if you’d simply rather speak with someone in person, you can visit your local Planned Parenthood health center and we’ll help you find what’s right for you.

I’ve just started a new antibiotic. Will this affect my birth control method?

There is no evidence that antibiotics lower the effectiveness of birth control, except for one: Rifampin, an antibiotic used to treat tuberculosis. However, some other medicines and supplements — like St. John’s Wort and medicines used to treat epilepsy and HIV — can affect hormonal birth control.

If you’re worried, log in to your account and send a secure message to one of our providers to discuss whether your new antibiotic will interact with your current birth control method. You can also always use an additional method of birth control like condoms for extra protection.

Can I get a refund?

Your credit card is charged after your video visit is finished. If you’ve ordered any tests or been prescribed medications, these will be charged separately. Once submitted, all charges are final. If you order birth control or an STD test kit and don't receive your order within 10 business days, we will replace the products or refund your money.

How do I get a receipt?

If you have paid with a credit card, you will get a receipt for your video visit and be notified of any additional charges to your card for your birth control or STD test kit by secure message after logging in to your account. You may be able to get reimbursed for the cost of the visit and birth control and STD test from your health insurance company by submitting the receipt.

Can I return my order?

Unfortunately, no. Once your order has been received, it cannot be returned. 

Can I cancel my order?

If the product has not yet shipped, we can cancel your order and refund your money. However, if the product has shipped, we cannot refund your money.

For further clarification, contact our customer care team by phone at 1-855-503-2273 or you can reach a provider by secure message after logging in to your account.

What are common symptoms of chlamydia and gonorrhea?

Common symptoms include burning during urination, unusual discharge from the penis or vagina, itching, vaginal bleeding or pain with vaginal sex, pain in the lower belly, or pain in the testicles. If you have any of these symptoms, you need to be seen in person by a provider so that you can be evaluated and treated.

Untreated STDs can cause serious health problems. Many people do not have symptoms so it’s a good idea to get checked for STDs regularly, even if you feel fine. Yearly testing is recommended for all people age 25 and younger. To find your local Planned Parenthood health center, click here.

Why are only chlamydia and gonorrhea listed here?

Currently, we only offer at-home testing for chlamydia and gonorrhea, two very common sexually transmitted infections. If not treated, these infections can cause serious health problems. The good news is if you have either of these infections, we can give you medicine to cure them.

Are chlamydia and gonorrhea curable?

Yes, chlamydia and gonorrhea can be cured with antibiotics. If your test shows you have gonorrhea or chlamydia, our nursing staff will contact you by phone and review treatment options for you and for your partner. For chlamydia, we can send you the medicine in the mail. For gonorrhea, you’ll need to come into your local health center to get the medicine.

Depending on the type of medicine you need, cost will vary. Be sure to discuss payment options with your provider and remember that you can visit your local Planned Parenthood health center where insurance is accepted, and where we also offer low- and no-cost options depending on your income and situation. Click to learn more about chlamydia and gonorrhea.

Will the at-home collection STD test kit detect chlamydia or gonorrhea in the throat or anus?

The at-home kit helps you to collect a sample of your urine; it does not provide for throat or anal swabbing. However, you can search here for your local Planned Parenthood health center and talk to a provider about testing for STDs in the throat or anus.

How do I use the at-home collection STD test kit?

The at-home kit helps you to collect a sample of your urine that you’ll send to our laboratory for testing. All the materials you’ll need and detailed instructions are included in the kit. Once you’ve collected your sample, you’ll need to package it up and mail it to our laboratory the same day. Then, within 7 days after mailing your collected urine back to us, you’ll receive a secure message with your results and information about treatment options, if necessary.

How quickly do I need to return the STD test kit?

We need to get it back within 30 days of when you placed your order. Once you collect the urine sample, you need to package and mail it to our laboratory the same day

What happens if I have chlamydia or gonorrhea?

If your test shows you have gonorrhea or chlamydia, we will call you and talk with you about what medicines you and your partner need. For chlamydia, we can send you the medicine in the mail. For gonorrhea, you need to come into your local health center to get the medicine.

Depending on the type of medicine you need, cost will vary. Be sure to discuss payment options with your provider. For online services, we accept specific health insurance plans, which vary by state. For online services, we accept specific health insurance plans, which vary by state. In Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, and Medica plans. In the state of Washington, we accept Premera Blue Cross, United Healthcare, Regence Blue Shield, Aetna, and Blue Cross Blue Shield plans.

Also, you can visit your local Planned Parenthood health center where we offer low- and no-cost options depending on your income and situation.

What if I want to be tested for another STD besides chlamydia or gonorrhea?

How do I add my health insurance information to my existing Planned Parenthood Care account?

Open your Planned Parenthood Care app and go to "More" and "My Insurance" in the bottom navigation. Edit or add your health insurance.

You can also change your health insurance information by logging into www.plannedparenthoodcare.org.Your username is the email mail you used to create your account. Once you have logged in, select My Account. Next, select My Profile. You can then enter your health insurance company name as well as your Member ID number.

Having trouble logging in? We can help. Call us at 1-855-503-2273.

What if my health insurance isn't accepted for this online service? What can I do?

After you pay for your video visit, you will receive a receipt for the visit and any services provided or products prescribed. You can submit those receipt(s) to your insurance company for reimbursement. Your health insurance plan may cover all or part of your cost of care. However, to be sure, check coverage with your health insurance before having a video visit.  

If you have a flexible spending account (FSA) card, you can also use that to pay for the visit, services, and/or products. Save your receipts to document the use of your FSA. Planned Parenthood also accepts all major credit cards and prepaid debit cards as forms of payment.

And, remember — a wide range of health insurance plans are accepted at your local Planned Parenthood health center for in-person visits, where we also offer low- and no-cost options depending on your income and situation. 

Do I have to have my insurance card with me at the time at the video visit?

Yes. First, when you create your account to do a video visit, you will be asked to select the name of your insurance company and to enter your health insurance Member ID number. Then, during the video visit, the clinician may ask you to show your insurance card so she can snap a photo of it. The clinician might also ask you to double check that your card lists, in addition to your Member ID, identifying numbers like your group number and Rx BIN #.

Some people have a separate prescription card from their insurance card. If that’s true for you, please have both cards handy during the visit. We’ll use the information from your health insurance card and/or your prescription card to make sure we have all the data we need to submit your claim to the insurance company.

If I have insurance, how much will the online visit cost?

If you are in Minnesota and have one of the insurance plans accepted in Minnesota (Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, and Medica) or a Medical Assistance plan, you will pay $0 for a visit. After your video visit, Planned Parenthood will submit a claim to your insurance company. If you have a copay (or deductible), we will apply the amount due and charge your credit card for the balance.

If you are in the state of Alaska, Hawaii, Idaho or Washington and have one of the insurance plans accepted (Premera Blue Cross, United Healthcare, Regence Blue Shield, and Blue Cross Blue Shield,Hawaii Blue Card and UHA Insurance [Hawaii University Health Alliance] ), the estimated copay for the video visit is $20. After your video visit, Planned Parenthood will submit a claim to your insurance company. If your actual copay (or deductible) is less than $20, the difference will be reimbursed to you by crediting your card. If you have a copay (or deductible) greater than $20, we will apply the $20 to your amount due and charge your credit card for the balance.

Can I use Medicaid for video visits?

Effective January 1, 2016, we accept Medical Assistance plans in Minnesota for online video visits. If you are covered by a Medical Assistance plan, be sure to share your health plan information with the clinician during the video visit.

Because of rules and requirements within Alaska, Hawaii, Idaho, and Washington state, Planned Parenthood cannot accept Medicaid plans for online health services in these states at this time. But don’t worry — if you can’t afford the video visit service, you still have options. You can visit your local Planned Parenthood health center where we do take Medicaid, and where we offer low- and no-cost options depending on your income and situation.

Will my credit card be charged after the online visit?

After your online visit, if you are using one of the accepted insurance plans, Planned Parenthood will submit a claim to your insurance company on your behalf. If your insurance plan doesn’t cover the visit, services, or products prescribed, you will be charged directly. You’ll also receive a secure message notifying you of the amount charged on your credit card. 

How can I find out what will be covered by my health insurance company for this online visit?

It’s always a good idea to give your health insurance company a call before you visit a health care provider to find out what services and products will or will not be covered. This way you can estimate expected costs, make informed decisions during your visit, and not be surprised after your visit if your health insurance company doesn’t cover a service or product.

How much will the online visit cost if I don’t want to use insurance?

The video visit costs $25. Services provided or products prescribed will have separate costs. Scroll up to the find the ZIP code entry field, enter your ZIP code, and find out what services and products cost where you live. We accept major credit cards, Flexible Spending Accounts, and prepaid debit cards which do not require a PIN. The charge on your card will appear as Planned Parenthood.

What if I don’t have insurance? Can I still have a video visit?

Good news — yes, you can have a video visit if you don’t have insurance. If you are in Minnesota, as of January 1, 2016, Planned Parenthood is able to accept Medical Assistance plans for online video visits. However, because of rules and requirements around online health services within Alaska, Hawaii, Idaho, and Washington states, Planned Parenthood is not able to accept programs like Medicaid or use a sliding scale for fees. That means you will be required to pay, at the time of the visit, the $25 visit fee and the cost of any services provided or products prescribed. Scroll up to the find the ZIP code entry field, enter your ZIP code, and find the costs of services and products where you live.

If you’re concerned about the cost of an online visit without insurance, remember that you have options. You can schedule an appointment for an in-person visit at your local Planned Parenthood health center, where we accept programs like Medicaid and where we offer low- and no-cost options depending on your income and situation.

I have other questions about the service. Who else is available to help?

For general questions about the service, you can contact customer care by email at [email protected] or by phone at 1-855-503-2273. We cannot offer medical advice via email, so please do not send personal health information in an email. If you have questions regarding a recent video visit, you can reach a provider by secure message after logging in to your account. If you’d like to speak with someone about a new medical issue, you can talk with one of our providers by video visit or by visiting your local Planned Parenthood health center.

I have feedback on my experience.

We’d love to hear your feedback! Please email us at [email protected]. We cannot offer medical advice via email, so please do not send personal health information in an email.

What are Urinary Tract Infection (UTIs)?

UTIs are infections in the urinary system, including the

  • bladder — the organ that collects and stores urine
  • ureters — the tubes that lead from the kidneys to the bladder
  • urethra — the tube that carries urine from the bladder out of the body

UTIs are very common, they should be taken seriously. Severe cases of urinary tract infections, left untreated, may cause kidney infection.

What are the symptoms of UTI?

While not everyone with a urinary tract infection (UTI) will notice symptoms, common symptoms include

-burning pain during urination
-an urge to urinate when your bladder is nearly empty
-feeling like you need to urinate all the time, especially at night
-difficulty controlling when you urinate
-lower abdominal pain or back pain
-blood and/or pus in your urine
-fever

Be aware that these symptoms are not always caused by a UTI. Other infections, such as sexually transmitted infections, may cause burning during urination and frequent urination. Only a health care provider can tell for sure if you have a UTI. Make an appointment with your healthcare provider to get the correct testing and treatment.

Can you diagnose a UTI without running a test?

Yes. There’s lots of research to show that we can make the right diagnosis in the vast majority of cases even without running a test on your urine. What’s important is that we ask you the right questions and you answer our questions accurately.

Specifically, we’ll ask you health questions to confirm that you have 3 common symptoms of a UTI. We’ll then ask you other questions to make sure you don’t have a different cause of these symptoms.

If we think something other than a simple UTI is the cause of your symptoms, we’ll tell you that we can’t give you a prescription and we’ll refund your visit fee.

How much will my treatment cost?

What you’ll pay at the pharmacy depends upon whether you have insurance and your specific health plan. But in general, the cash cost for the medicines we prescribe is $4-60 for a full course.

What are the risks of getting UTI Treatment online?

Even though we know we can make the right diagnosis in the vast majority of cases, it’s important that you understand the risks of using our service when we can’t run a test on your urine. If we could run tests on your urine then our diagnosis would be even more accurate.

If we diagnose you with a UTI and you don’t actually have a UTI, then we’ll be giving you an antibiotic that you don’t need. Taking antibiotics you don’t need can cause harm from the possible side effects of the medicine and increases the chances that you’ll build resistance to that antibiotic. If something other than a UTI is the cause of your symptoms then by diagnosing you with and treating you for a UTI we haven’t resolved or identified the underlying problem.

If you actually have a UTI and we incorrectly decide that you don’t have a UTI, the risk is that we’ll delay your care. Whenever we tell someone that we can’t help, we’ll always give you clear instructions to go see a medical professional in person.

What medicine will I receive for UTI treatment?

We’ll prescribe one of 3 antibiotics to treat you if we’re confident that you have a simple UTI. The 3 antibiotics we use are: nitrofurantoin (Macrobid), trimethoprim-sulfamethoxazole (Bactrim), and ciprofloxacin[JG2]  (Cipro).

The exact medicine we’ll give you depends on everything we learn about you. We even vary the medicine we prescribe based on exactly where you live. That’s because our doctors use data on antibiotic resistance in your local area to decide the very best treatment.

We don’t allow our patients to request a specific medicine because we always follow nationally-recognized guidelines and local antibiotic resistance reports to select the antibiotic that’s best for you.

How long is the course of the treatment?

The course of treatment lasts from 3-7 days, depending upon the medicine we give you.

It’s important that you complete the entire course of antibiotics we prescribe you. Not taking the full course of treatment is not recommended because it makes it easier for your UTI to return and you may become resistant to the antibiotic we give you.

What should I do if I miss a dose of my medicine?

If you miss a dose, you should take the medicine you missed as soon as possible. But if it’s already close to the time to take your next dose, wait until the time of your next dose and take a single dose, then stick to your regular dosing schedule.

What if the treatment doesn't cure my UTI?

Seek medical attention in person if you:
Don’t feel any better after 3 days of taking your medicine
Have a fever of 100.4ºF or higher
Feel worse at any time
Have nausea or vomiting (feel sick to your stomach) that keeps you from taking the medicine
Have blood in your urine after 3 days of taking the medicine
You should see a doctor or nurse in person. To find the Planned Parenthood health center nearest you, visit plannedparenthood.org or call 1-800-230-PLAN.

Who can't use the UTI treatment service?

We can’t treat women who are under 18 or over  65  and women who are post-menopausal and men. If this applies to you, please see a doctor or nurse for an in-person examination and a face-to-face discussion.

If you’re under 18 you’re more likely to have a complicated UTI. We can only treat simple UTIs.

If you’re post-menopausal, changes associated with aging can cause symptoms that are easily confused with a UTI. This makes it difficult for us to make an accurate diagnosis.

We can’t treat men. Men are more likely to have a complicated UTI. We can only treat uncomplicated UTIs.

Other health conditions and symptoms also make it essential that you see a doctor or nurse in person rather than use our online service. We tell you about these as part of our health questions so that you get the right level of care as quickly as possible.

I have other questions about the service. Who else is available to help?

For general questions about the service, you can contact customer care by email at [email protected] or by phone at 1-855-503-2273. We cannot offer medical advice via email, so please do not send personal health information in an email. If you have questions regarding a recent video visit, you can reach a provider by secure message after logging in to your account. If you’d like to speak with someone about a new medical issue, you can talk with one of our providers by video visit or by visiting your local Planned Parenthood health center.

I have feedback on my experience.

We’d love to hear your feedback! Please email us at [email protected] We cannot offer medical advice via email, so please do not send personal health information in an email.

We cannot offer medical advice via email, so please do not send personal health information. This should not be used for medical emergencies. If you have a medical emergency, please call 911. Allow up to 48 hours for a response.

Here's why you'll love it.

If you've got 15 minutes, you can get care delivered to your door.

Trusted, trained experts, backed by the power of Planned Parenthood.

From your laptop to your phone, see a provider from anywhere.

Your information is safe, and your visits are completely confidential.

Available 7 days a week. Hours vary by state.

For your privacy, nothing on the package will indicate what's inside.

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This online video consultation experience is available to you on your mobile device, tablet or desktop.

Download the app and get started.

When is this service coming to my state?

Currently, online video visits and prescriptions through the mail are limited to Alaska, Hawaii, Idaho, Minnesota, and Washington state. If you live in California, you can get birth controlUTI treatment, or test for chlamydia and gonorrhea at home with a mail-in STD kit. If you live somewhere else, sign up and we’ll let you know when the service arrives in your state.

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