Payment on the app is easy. We accept most credit, debit, and prepaid cards. For UTI treatment, you can pay with insurance at your local pharmacy.
If you are located in Hawaii, you now have access to birth control and UTI (urinary tract infection) treatment online!
Download the Planned Parenthood Care app, follow the instructions, and get the care that you need. We'll support you ever step of the way.
What you need: your most recent blood pressure reading
What you get: up to a year's supply of birth control
What you pay: $25 video visit fee and the cost of your prescription. Have insurance? Your cost may be covered.
What you get: UTI treatment sent to the pharmacy of your choice.
What you pay: $25 video fee and the cost of your prescription. Have insurance? Your cost may be covered.
1. Get the App
Download the Planned Parenthood Care app on your iPhone or Android device or use your computer browser.
2. Answer Health Questions
Answer basic info about yourself before you connect with a provider.
3. Start Video Visit
Connect with one of our providers in real time via video on your device.
4. Receive Package
Get your medicine delivered to you in a discreet package or pick up at your local pharmacy.
Hours of Operation:
Monday: 6am-6pm HST
Tuesday: 6am-6pm HST
Wednesday: 6am-6pm HST
Thursday: 6am-6pm HST
Friday: 6am-6pm HST
Saturday: 6am-2pm HST
Sunday: 6am-2pm HST
Who can I contact if I have questions about my request?
You can reach a provider by secure message after logging in to your account. If you'd like to talk about something new, you can talk with one of our providers by video visit or by visiting your local Planned Parenthood health center.
Where can I check the status of my order?
If you have questions about your shipping status, contact our customer care team by phone at 1-855-503-2273 or you can reach a provider by secure message after logging in to your account.
What will I be paying for?
If you have health insurance, the cost of your care could be covered. Either way, your visit will cost no more than $25. Cost of birth control may vary compared to cost at health centers based on location, brand, and what you're looking to get.
How do I get my prescription?
Birth control can be delivered in an unlabeled package right to your door with no extra shipping charges. You can also pick up your birth control from your local pharmacy, just let the provider know during your visit. UTI treatment will be sent to the pharmacy of your choice.
How much is shipping?
We do not charge for shipping.
Will I receive a package with “Planned Parenthood” written on the outside?
You can trust that any package you receive from Planned Parenthood will be delivered in discreet, plain packaging.
I can’t afford this service. What are my options?
For online services, we accept specific health insurance plans, which vary by state. If your insurance isn’t accepted for online services, or you don’t have insurance, or you cannot afford the video visit service, don’t worry — you still have options. You can visit your local Planned Parenthood health center for an in-person visit where we accept a wide range of insurance plans and where we offer low- and no-cost options depending on your income and situation.
What name will appear on my credit card statement?
For any services we charge to your credit card, you’ll see our name as Planned Parenthood.
Can I get a refund?
Your credit card is charged after your video visit is finished. If you’ve ordered any tests or been prescribed medications, these will be charged separately. Once submitted, all charges are final. If you order birth control or an STD test kit and don't receive your order within 10 business days, we will replace the products or refund your money.
Can I cancel my order?
If the product has not yet shipped, we can cancel your order and refund your money. However, if the product has shipped, we cannot refund your money.
For further clarification, contact our customer care team by phone at 1-855-503-2273 or you can reach a provider by secure message after logging in to your account.
I have feedback on my experience.
We’d love to hear your feedback! Please email us at [email protected]. We cannot offer medical advice via email, so please do not send personal health information in an email.
What birth control is available through this app?
You can have a video visit with one our providers and we'll help you find a birth control method that is best for you. If you select pill, patch or ring, we can prescribe up to a year's supply and deliver the method in the mail. If you choose other methods, such as the IUD, shot or implant, we can counsel you about the option and then help you schedule an in-person visit at the Planned Parenthood health center closest to you.
How much does birth control cost without insurance?
The cost of birth control products may vary by location, depending on what you get. The pill costs $30 per pack. The patch costs $120 per month. The ring costs $110 per month. If you have health insurance, the cost of your birth control may be covered. Prices listed are for online services and require payment at the time of service. The prices for the same services delivered in-person at a health center may be different.
Why is blood pressure important for birth control?
If your blood pressure is high, or not managed, it can be unsafe to take certain types of birth control. Without providing a recent blood pressure reading during your online visit, you may only be able to get a three-month supply of birth control. That’s why it’s a good idea to have your blood pressure read before your online visit. With that information, your provider can make sure to prescribe a safe method just for you.
How do I get a blood pressure reading?
Local grocery stores, health centers, community centers, and fire stations often offer free blood pressure readings. You can also visit 211.org to find a place where you can have your blood pressure checked. Simply click the link, enter your zip code, and then enter “blood pressure screening.”
Do I need an exam or lab test to get birth control through the app?
You don't need a pelvic exam, breast exam, or Pap test to get the birth control pill, patch, or ring through the app. And no other lab tests or exams are required. You will only need to provide your most recent blood pressure reading. Many grocery stores, community centers, pharmacies, and fire stations offer free blood pressure readings.
Can you diagnose a UTI without running a test?
Yes. There’s lots of research to show that we can make the right diagnosis in the vast majority of cases even without running a test on your urine. What’s important is that we ask you the right questions and you answer our questions accurately. Specifically, we’ll ask you health questions to confirm that you have 3 common symptoms of a UTI. We’ll then ask you other questions to make sure you don’t have a different cause of these symptoms.
How much will my treatment cost?
What you’ll pay at the pharmacy depends upon whether you have insurance and your specific health plan. But in general, the cash cost for the medicines we prescribe is $4-60 for a full course. -
What are the risks of getting UTI Treatment online?
Even though we know we can make the right diagnosis in the vast majority of cases, it’s important that you understand the risks of using our service when we can’t run a test on your urine. If we could run tests on your urine then our diagnosis would be even more accurate. If we diagnose you with a UTI and you don’t actually have a UTI, then we’ll be giving you an antibiotic that you don’t need. Taking antibiotics you don’t need can cause harm from the possible side effects of the medicine and increases the chances that you’ll build resistance to that antibiotic. If something other than a UTI is the cause of your symptoms then by diagnosing you with and treating you for a UTI we haven’t resolved or identified the underlying problem. If you actually have a UTI and we incorrectly decide that you don’t have a UTI, the risk is that we’ll delay your care. Whenever we tell someone that we can’t help, we’ll always give you clear instructions to go see a medical professional in person.
If we diagnose you with a UTI and you don't actually have one
then we’ll be giving you an antibiotic you don’t need. This can cause harm from possible side effects. Also, it increases the chances that you’ll build resistance to that antibiotic. If something other than a UTI is the cause of your symptoms, diagnosing and treating you for a UTI will not identify or resolve that underlying problem.
If you actually have a UTI and we incorrectly decide that you don't,
the risk is that we’ll delay your care. Whenever we tell someone that we can’t help, we’ll always give you clear instructions to go see a medical professional in person.
For how long will I need to take UTI medication?
We treat UTIs with antibiotic pills. You’ll need to take the pills from 3–7 days, depending on which medicine we give you. It’s important that you take all of the antibiotic pills we prescribe. If you don’t take them all, your UTI might not be fully cured and it may make that antibiotic less effective for you in the future.
What should I do if I miss a dose of my medicine?
If you miss a dose, you should take the medicine you missed as soon as possible. However, if it’s almost time to take your next dose, don’t double up. In this case, just take one to get back on schedule.
What if the medicine doesn't cure my UTI?
See a doctor or nurse in person if you:
- Don’t feel any better after 3 days of taking your medicine
- Have a fever of 100.4ºF or higher
- Feel worse at any time
- Have nausea or vomiting (feel sick to your stomach) that keeps you from taking the medicine
- Have blood in your urine after 3 days of taking the medicine
Call 1-800-230-PLAN to make an appointment or Find a Health Center now
Or call 1-800-230-7526