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Your Telehealth Visit

Thank you for your interest in accessing telehealth services with Planned Parenthood of Western PA!

When you sign up for a telemedicine visit with us, here’s what to expect.

Making an Appointment

You can access a telehealth appointment with us by calling our phone room at 412-434-8971, or by booking online at any of our individual health center pages. 

Telehealth appointments are available at this time for visits to get birth control, emergency contraception, pre-exposure prophylactic medication for HIV prevention (PrEP), hormone therapy, and routine STD screening for people who are symptom-free. If you're not sure if you're having symptoms, we recommend asking the call center if an in-clinic appointment is right for you.

Please note that telehealth appointments are only available for individuals age 13 and up. Due to state licensing requirements, you must be within the state of Pennsylvania at the time of your Telehealth appointment.

Some visit types may require you to report your most recent blood pressure reading. You can get a reading at many pharmacies by using a kiosk, or by asking the medical provider from your most recent visit to send you records of your vital signs.

Insurance and Fees

Have your ID and insurance details ready at the time you make the appointment with our call center. Due to the ongoing COVID-19 health crisis, many insurance plans have waived copays for telehealth services. Any leftover charges will be reduced based on your income.

If you don't have insurance, that's okay. We provide sliding scale services for people who need to pay out of pocket for telehealth care. You'll be informed of an estimate of how much your visit will cost during the check-in process, and asked to pay up-front. We also offer payment plans if you can't pay the whole amount that day.

Receiving Your Invitation

The morning of your appointment you will receive a link through email or text with information about how to access your virtual appointment. Click the link at your appointment time to access your appointment. Hang on to the email or text with your appointment link until your visit is complete.

(Don't worry -- your information will only be used to send you reminders or appointment notifications! You will not receive any notifications that are not relevant to your appointment.)

Preparing for Your Appointment

Before you enter the waiting room, there are a few steps you can do to make sure your appointment goes smoothly.

  • Close any unnecessary background apps and processes on your phone, tablet, or computer.
  • Make sure all devices (such as headphones, webcams, or speakers) that you plan to use are plugged in and working.
  • Download the Teladoc Health Patient app from the Apple App store or Google Play store so it's ready to use for your appointment.
  • Ensure your internet or data connection is stable and that you are close by any wireless access points.
  • Be in a private place, as your provider may ask personal questions during your visit. Consider using a headset or headphones if you have them.
  • Some visit types may require you to report your most recent blood pressure reading. You can get a reading at many pharmacies by using a kiosk, or by asking the medical provider from your most recent visit to send you records of your vital signs.
  • Try to minimize distractions in your space. 
  • Have everything you need close at hand, such as your insurance card or credit card, so that you don't need to move around during the call. 
  • If you have a computer, we advise using your computer to access your appointment in case you need access to the other apps on your phone.

Please be advised that the digital waiting rooms that Planned Parenthood uses are not compatible with Firefox, Internet Explorer, Safari, or Microsoft Edge. iPhone users will need to download the app to access their appointment.

Troubleshooting During Your Visit

If you have audiovisual or connectivity issues during your visit, try reloading the link in your browser. Alternately, you can download the app for a better experience.

If you continue to experience issues, your healthcare provider will reach out to you by phone. Our phone number often appears as a blocked caller for your privacy. Please be sure to answer this call.  

You can also always call our call center at 412-434-8971 if you have any issues.

Accessing Your Appointment

When your appointment time arrives, click the link to enter the waiting room for your appointment. Then hit Check-In, and hit Confirm at the bottom of your screen to be placed in your digital appointment.

If you are an iPhone user, you will be prompted to download the Teladoc Health Patient app to access your appointment. Make sure to open the link in the app once you have it installed.

The app allows a small 15-minute grace period window if you wish to arrive early for your appointment. If you are more than 15 minutes late, the link you received will no longer work, and you will need to reach out to us at 412-434-8971 to get rescheduled.

Waiting for the Provider

After you’ve completed your check-in, you'll see a screen that says "Waiting for your Medical Professional." Please wait patiently; when your provider starts the session, your browser will automatically start the call.

During the time that the Waiting for your Medical Professional message displays, try not to navigate away from the waiting room screen to any other applications or services. If you do so, your phone or computer may not alert you when your provider starts your appointment, and you may miss it.

If you have any issues accessing your digital waiting room, please call us right away at 412-434-8971.

Your Appointment

Once your healthcare provider joins the call, feel free to toggle any associated audio options using the microphone and camera buttons on the right hand side of the screen. You may need to allow the program to access your camera and microphone. If you are having connection problems or cannot hear the provider, you can use the chat function by clicking or tapping on the speech bubble.

When your call is done, your provider will hang up the call automatically! However, if you need to leave the appointment early without finishing your appointment, you can press the End Call button, which may look like an X or a phone hangup button, to terminate the appointment. Please do not press the End Call button unless you intend to leave the appointment entirely!

If you have any questions about the process, encounter any technical difficulties, or need any help, please call us at 412-434-8971! We’re happy to help.


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