At Planned Parenthood of Northern New England (PPNNE), providing high quality, dependable care is at the heart of our mission. That is why we made some changes to best meet the needs of our patients, now and in the future, while managing the many challenges we are facing. These challenges include COVID-19, ongoing political attacks, staffing shortages, increased costs, and fewer funding opportunities.
Telehealth remains an option for patients living in any city/town in Maine, New Hampshire, and Vermont.
By changing the hours and locations of our health centers, and keeping our Telehealth program, we are better positioned to care for you, our patients, well into the future.
Why did PPNNE close these five health centers?
PPNNE faced many challenges delivering care at these health centers and COVID-19 only made those issues worse. Because of limited resources and the national crisis for reproductive health access, we reallocated our resources. This includes adding more days per week to other health centers and continuing to offer Telehealth care.
When are these closures effective?
These closures were effective June 12, 2022.
What are my options if I want to remain a PPNNE patient?
We hope you do remain a PPNNE patient. You have a few options: you can receive in-person care at a nearby health center instead. Or you can use our Telehealth program for many appointments, where you connect virtually with one of our providers from your own home. Many, but not all, of our services are offered this way. Look for the video symbol when booking an appointment this way .
What are my options if I have an active birth control prescription?
You can keep getting your birth control prescription through PPNNE even though these locations have closed. You will be required to have a new appointment with us at another location. Your appointment options are:
Telehealth appointment from your home. Connect securely to one of our providers through video or over the phone. During your Telehealth appointment, you’ll have the option to enroll in our birth control by mail program called BlueMail, where your supplies will be shipped directly to your home from then on.
In-person visit at a different, nearby health center. During your visit, you can pick up supplies (or get your injection if you use the shot) directly in the health center. While there, we can also enroll you in BlueMail.
If you prefer, PPNNE can also transfer your prescription to another pharmacy.
What are my options to continue gender affirming hormone therapy?
If you’re receiving gender affirming hormone services, you can continue your care with us via Telehealth or scheduling care at a nearby PPNNE health center.
You can also contact the Transgender Youth Program at UVM Medical Center in Burlington, Vermont: (802) 847-3811.
When will I receive my last bill for services?
It depends on how you paid. If you paid out of pocket by credit card or cash, your bill will be sent the Friday after your visit, if you don’t have an existing previous balance. If you do have a balance, it will be sent 60 days from your last statement. If you used insurance, we will bill your insurance and wait to hear back if there is a portion not covered. We’ll then send you a bill for any outstanding amount. The amount of time that could take varies from insurance to insurance. Please call 1-800-631-0972 to speak to our billing department.
How can I obtain a copy of my patient medical record?
You have the right to request a copy of your medical records. Please call your local health center for assistance.
What will happen to my patient medical record?
Our patient medical records are electronic and secure and are accessible by authorized staff from any PPNNE location.
Can you recommend/refer me to a different provider in the area?
Before we list our recommendations, we want to alert you about crisis pregnancy centers. These fake clinics could be in your town and may look like legitimate health care providers, but they are not. Please read this helpful article about what crisis pregnancy centers do and how to spot them.
We recommend the following providers:
Bennington Free Clinic
Southern VT Physician Finder Hotline: 802-447-5007
Keady Family Practice
https://vermont211.orgor call 211.
Or call 1-800-230-7526