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Need your medical records?

If you are currently or have previously been a patient at any PPKey medical center and would like a copy of your records for yourself or your current health care provider, you can complete this Medical Records release form and fax, mail, or bring it to your medical center.

Download Form

Planning for your visit

Below are instructions to help you prepare for your visit. If you have any questions, please contact us at 800-230-7526 (PLAN).

If you develop a fever, cough, shortness of breath, chills, muscle pain, congestion, or runny nose, please consider rescheduling your appointment for when you are feeling better. If you are unable to reschedule, please wear a mask.

Visit Type

Birth Control

We offer the following birth control methods:

  • pill
  • patch
  • ring
  • shot
  • IUDs
  • implant.

The birth control pill and vaginal ring are available for purchase right in our health centers. We are not in-network with insurance prescription plans for the pill or ring. If you would like to use your insurance for the pill or ring, we can send your prescription to your pharmacy. All prescriptions for the birth control patch are sent to a pharmacy.

You also have the option to have STD/STI testing performed at this visit.

GYN Exam

If your visit is for a GYN exam, also known as a wellness exam or an annual exam, you will have a breast exam and an internal pelvic exam. Depending on your age and medical history, you may need to have a pap test too.

If you are having vaginal symptoms, it is advised you reschedule your appointment to a problem visit.

During this visit, you also have the option to discuss and get started on birth control, switch your birth control method, and get STI testing done before you leave.

Telehealth Visit

Planned Parenthood Keystone is unable to provide telehealth services to patients who are outside of Pennsylvania.

You will receive a link for your virtual appointment no later than 30 minutes prior to your visit.

Please make sure you are in a safe and private environment during your visit. We cannot provided telehealth services while you are driving.

You can find more FAQs about telehealth below.


In Pennsylvania, the Abortion Control Act of 1989 requires that anyone having an abortion in PA has an information session with a doctor prior to their abortion. This session must take place at least 24 hours before the abortion and it can be completed during an audio phone visit or in-person.

Non-English and non-Spanish speaking patients, as well as those needing ASL interpretation, have the option to complete the consent in-person at a health center or virtually via telehealth with interpretation.

We cannot provide an abortion to anyone who has not completed this information session at least 24 hours before their appointment.

For patients who are UNDER 18, you must do your information session in person at a health center with a parent or legal guardian to sign for consent. The same parent or guardian must also accompany you to your procedure. If you do not have a parent or guardian who will do this for you, you can seek permission from a judge to continue with the procedure without parental or guardian consent. This is called judicial bypass. You can learn more about judicial bypass by downloading this info sheet.

For more information about getting an abortion in Pennsylvania, click here.


Paying for your visit

If you are using insurance, please provide your insurance information when you are booking your appointment, so we can check your coverage.

Co-payments or any other out-of-pocket costs can be paid with cash or credit/debit card. If you are using a card with someone else's name on it, that person must be present in the health center and show their ID.

I want to see if you take my insurance

We are an in-network provider for the following insurance plans:

  • Aetna
  • Amerihealth Caritas Northeast (Medicaid)
  • Amerihealth Caritas Pennsylvania (Medicaid)
  • Blue Cross Blue Shield Federal Employee Program
  • Blue Cross Keystone First (Medicaid)
  • Capital Blue Cross
  • Cigna
  • Geisinger GHP Family (Medicaid)
  • Geisinger Health Plan
  • Health Partners Plans (Medicaid)
  • Health Partners Plans KidzPartners (Medicaid)
  • Highmark Blue Shield
  • Highmark WholeCare (Medicaid)
  • Independence Administrators
  • Independence Blue Cross Keystone Healthplan East
  • Independence Blue Cross Personal Choice
  • Keystone Health Plan Central
  • Pennsylvania Access (Medicaid)
  • Pennsylvania Access Family Planning Services (Medicaid)
  • UMR
  • United Healthcare
  • United Healthcare Community Plan (Medicaid)
  • UPMC For You (Medicaid)
  • UPMC Health Plan
I don't have insurance

If you do not have insurance, you have the right to receive a "Good Faith Estimate". A Good Faith Estimate is an estimate provided to you before your visit that will let you know how much you can expect to pay for the services you are going to get.

For more details about the Good Faith Estimate, you can download our full notice here.

You can also download a full list of our pricing here.

I have insurance but I don't want to use it

If you have insurance, but do not want to use it to pay for your visit, you have the right to receive a "Good Faith Estimate". A Good Faith Estimate is an estimate provided to you before your visit that will let you know how much you can expect to pay for the services you are going to get.

For more details about the Good Faith Estimate, you can download our full notice here.

You can also download a full list of our pricing here.

Get Insurance Coverage

Health care can be expensive! Luckily, there's help paying for insurance coverage. Check out Pennie, Pennsylvania’s official health coverage marketplace and the only place to get financial assistance to help lower the cost of coverage and care.


Learn About Medical Assistance

Medical Assistance (MA), also known as Medicaid, pays for health care services for people who qualify. There are multiple ways to apply for medical assistance. You can start online by finding out if you qualify here. Or you can contact your county assistance office for help. Find your county assistance office contact info here.

Telehealth FAQs

What services can I receive via Telehealth?

Birth Control- Pills, patch, ring, depo shot, and Ella

UTI, BV, Yeast Infection, Herpes Treatment

 STI testing- At an outside lab or one of our centers

How do I connect with the provider?

Teladoc is our video chat platform. You will receive a link for your appointment that will have prompts for downloading the app and getting into the appointment.

You will connect with a Patient Navigator first and then will be connected to the provider

Will I have to expose myself on camera during my telehealth visit?

No, you will not have to expose yourself on camera. Many visits can be addressed with simple questions and answers. If your provider needs more information to provide your care, they will let you know during your telehealth visit so you can decide how you want to continue.

How much is it if I don’t have insurance?

$50 flat rate fee

Minors without insurance are free

Do I need to bring anything to my appointment?

For some prescriptions, we need an up-to-date blood pressure reading before we can release medications. Please make sure to have an updated blood pressure reading prior to your appointment if possible.

What if I have trouble connecting to my appointment, what should I do?

First, check your WIFI/Data connection. If you're still having issues connecting, call 267-766-9513 and someone will help get you connected.


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