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Instructions for your TeleHealth Visit at Planned Parenthood of Illinois

Before Your Visit

  • You should have received an e-mail with our consent forms for TeleHealth services at Planned Parenthood of Illinois (PPIL). Please review before your appointment.
  • If you are not already enrolled in our patient portal, please enroll using the invitation that was sent to your e-mail. This will allow PPIL to share documents and results with you.
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During Your Visit

  • You may use your smart phone for this visit, and may be required to download the free “InTouch Patient” app.
  • You may also connect with a laptop using Chrome or Firefox.
  • Please find a private location for you to connect for your visit.
  • Please refrain from doing other activities which require your attention: such as driving or walking about in public.
  • You will be able to check-in to your appointment 15 minutes prior to your scheduled time.
  • If you do not check-in to your appointment within 15 minutes after your scheduled time, you will need to contact our office at 877-200-7745 to reschedule
  • If you get disconnected during your visit, a PPIL staff member will call you to reestablish a new connection and continue your appointment.
  • A Telehealth visit requires you and the PPIL provider to be able to see and hear each other. If you are not able or not comfortable communicating on camera, please contact our office at 877-200-7745 to see what other arrangements are available.
  • A staff member will share a message with you in our private chat to confirm that you are able to talk about your health and reproductive care safely and without coercion.
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Payments & Billing

  • If you are using Insurance or Medicaid, please provide your coverage information to PPIL prior to your visit. A copay may be collected at the beginning of the visit. You will need to provide the outside laboratory with your coverage information.
  • If you are paying for the visit yourself, payment for the office visit will be collected up-front. An invoice for any additional lab work will be sent to you after the visit.

Medications

Any necessary prescriptions will be sent to the pharmacy of your choice.

Labs

  • The healthcare provider may order lab work during your visit.
  • For most lab work, you will need to go to a LabCorp Patient Service center. An appointment may be required.
  • You may find the locations and hours for LabCorp Patient Centers here: https://www.labcorp.com/labs-and-appointments-advanced-search
  • Please bring a picture ID with you when visiting LabCorp
  • If you are using Insurance or Medicaid, please bring your insurance card with you to LabCorp
  • If you are paying for your visit yourself, you will not be charged by LabCorp when they collect your specimen. Instead, you will receive an invoice from PPIL.
  • You may also be able to have a self-collection kit for certain lab work sent to your residence. You would need to send the specimen(s) back to the lab in the provided mailing kit.
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After Your Visit

  • Please log on to your patient portal for any after-visit instructions or documentation. You may also receive lab results through the portal.
  • If your Provider recommends in-person treatment, you will need to schedule an appointment at PPIL by telephone at 877-200-7745, or online at https://www.plannedparenthood.org/planned-parenthood-illinois/locations
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