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Preparing for your Telehealth Appointment

Thank you for scheduling your video visit with Planned Parenthood.

Your visit will be provided using secure video with the same clinicians you would normally see at one of our health centers. Video visits are as easy as 1-2-3. Just follow the steps below! Call us at 1-800-230-PLAN (7526) with questions or if you need to change your appointment.

Making an appointment

You can access a telehealth appointment with us by calling 1-800-230-PLAN or online. 

Telehealth appointments are available at this time for visits to get birth control, emergency contraception, pre-exposure prophylactic medication for HIV prevention (PrEP), hormone therapy, and routine STD screening for people who are symptom-free. If you're not sure if you're having symptoms, we recommend asking the call center if an in-clinic appointment is right for you.

Insurance and Payment Options

Before your appointment

A staff member will contact you before your appointment to review important information

  • If we call, you may not recognize the phone number, so please pick up.

  • If lab work is needed, staff will review how to obtain it. When presenting for lab work, whether at Planned Parenthood or an outside lab, a face covering is required and you will be screened for COVID-19

Tips for a successful appointment

Before your appointment begins, there are a few steps you can do to make sure it goes smoothly.

  • Close any unnecessary background apps and processes on your phone, tablet, or computer.
  • Make sure all devices (such as headphones, webcams, or speakers) that you plan to use are plugged in and working.
  • Ensure your internet or data connection is stable and that you are close by any wireless access points.
  • Be in a private place, as your provider may ask personal questions during your visit. Consider using a headset or headphones if you have them.
  • Try to minimize distractions in your space. 
  • Have everything you need close at hand, such as your insurance card or credit card, so that you don't need to move around during the call. 
  • If you have a computer, we advise using your computer to access your appointment in case you need access to the other apps on your phone.
  • Review the Devices and Connection Guide  
  • Don’t forget to run a quick test on your device prior to your visit.

Joining your appointment 

1. Locate your email or text message from OTTO Health containing your visit link.

  • 1a: If you do not see an email from OTTO, check your junk/spam folder.
  • 1b: If you still do not see an email, or have not received a text message, reach out to your provider’s office.

2. Click the secure link in the email/text to see your provider.

  • 2a: Check out the Test My Device feature prior to joining your visit to make sure you are on a supported device.

 

3. You will be taken to a welcome page. Click Get Started.

4. You may be prompted to complete a few questions that will be shared with your provider.

5. You must agree to the Terms of Use and give your consent to access your visit.

6. You may be required to provide payment before joining your visit. If so, follow the instructions on the screen.

 

7. Once those requirements have been met, click Join Visit and then Start. Your provider, or member of your care team, will connect with you as soon as they are ready.

  • 7a: You must allow access to your camera and microphone to proceed with the visit. If you need help with this step please visit ottohealth.com/techsupport.
  • 7b: Click the chat icon at the bottom of the screen to send a message to your care team.

8.  Once you have finished your visit, click End Visit and complete the brief survey.

Notice Concerning Complaints
Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: 

  • Texas Medical Board
    Attention: Investigations
    333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-236
    Austin, Texas 78768-2018

Assistance in filling a complaint is available by calling the following telephone number: 1-800-201-9353. For more assistance, please visit www.tmb.state.tx.us.

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