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Patient Information on COVID-19

As part of Planned Parenthood’s commitment to keeping our communities safe, we’re sharing recommendations to help limit the spread of coronavirus (COVID-19).

Protecting Yourself At Your Appointment

One of the best ways to keep yourself and others safe from COVID-19 is to get vaccinated. Vaccines for COVID-19 are safe, highly effective, and widely available for free. In order to find a site near you offering vaccination, check out the PA Department of Health’s guide. Many pharmacies, including CVS, Rite-Aid, and Costco, also offer the COVID-19 vaccine at no charge.

If you have questions about the safety or efficacy of COVID-19 vaccines, and who may be eligible to receive them, you can read more at the US Food and Drug Administration’s website, or ask your primary care provider for more information.

Other ways to help stop the spread of COVID-19 are to wear face masks indoors that cover your nose and mouth, and to limit close physical contact with others, especially if you feel sick. The Pennsylvania Department of Health offers more information on how to stop the spread of COVID-19 infection.

What to expect at your appointment during the COVID-19 pandemic:

  • We may conduct some of your visit over the telephone to minimize your time spent in the health center.

  • We require that all patients and visitors consistently wear a face mask that covers the nose and mouth when inside our facilities.

  • Health center staff may ask you to observe social distancing requirements (staying at least 6 feet away from other patients and staff except when necessary to provide care).

  • Health center staff will refrain from shaking hands with you, and will provide hand sanitizer if you need to touch items such as signature pads.

  • Health care workers will wear gloves, face shields, and/or face masks throughout your visit.

  • Health center staff may offer to reschedule your appointment or make other accommodations as necessary to ensure your and staff's safety.

  • Support people may be allowed back only for certain parts of your appointment, at health center staff’s discretion.

If You Develop Symptoms:

If you or anyone who is accompanying you in the facility meet any of the following conditions, please reschedule your appointment by calling us at 1-800-230-7526. Thank you for your consideration. 

If you:

  • Currently have symptoms that may be due to COVID-19, such as a cough, difficulty breathing or shortness of breath, feeling feverish, chills, muscle pain, sore throat, congestion or runny nose, or new loss of taste or smell;

  • OR, you have had close physical contact in the past 14 days with someone diagnosed or suspected to have COVID-19;

  • OR, you are currently waiting on the results of a COVID-19 test performed for COVID-19 symptoms or an exposure;

  • OR, you are isolating or quarantining because you may have been exposed to a person with COVID-19 or are worried that you may be sick with COVID-19;

Please reschedule any in-office appointment with us by contacting us at 1-800-230-7526.

If you feel sick and need sexual and reproductive health care: 

  • Contact us and we can help determine a short-term plan to help until you are better.

  • Telehealth appointments may be available for certain services. Visit our telehealth service page to learn more.

  • You may be able to get care online via the PPDirect app if you need birth control pills or have symptoms of a urinary tract infection. For more information, go to http://plannedparenthooddirect.org

  • If you are sick and think you may need medical attention for your COVID-19 related symptoms, contact your primary care office, walk-in clinic, or an urgent care near you.

Additional Resources

More information and answers to questions about COVID-19 are available at the following pages: 


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