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Telehealth

To help minimize potential exposure of patients and staff to COVID-19, we may be able to schedule your visit through telehealth. This means that, instead of coming to our health centers for your visit, our providers will reach you at or near the time of your scheduled appointment.

Common Appointments

  • Birth control starts, problems and renewals
  • Vaginal infections
  • Urinary Tract Infections (UTIs)
  • STI screenings
  • HIV PrEP
  • Gender-Affirming Hormone Care

How to Prepare for my At Home Telehealth Appointment

Here are some helpful tips that will help make you Telehealth visit successful:

Make an appointment.

In order to make an appointment, you must call 1.800.230.PLAN (7526) or 518.434.5678. Appointments book out about a day or so depending on need. Once you have an appointment, UHPP will send you a link to your email address and or by text. You can access this link either through your smart phone or a computer. No app is needed.

Getting to your appointment.

You must have access to the internet via a stable connection to connect to your appointment.

About 15 minutes prior to your scheduled time, open the link to your appointment. To do so you must use one of the following browsers: Google Chrome, Firefox or Safari. Once you are connected to link, be sure to allow microphone and video access. Once you are in, you will be placed in a “vitual waiting room” and will get “checked in” by a staff person. They will do your intake, take your insurance to pay for your visit and get you ready for the visit. Note, during COVI-19 there are no copays needed. If you do not have insurance, UHPP will work with you on our sliding fee scale.

After “check-in” you will be placed in the “back waiting room” while you wait for the provider. This can take from 2 to 10 minutes.

Please note: if you miss your appointment, you will need to call for a new appointment. This link will expire after 15 minutes. UHPP will email, text and call you before your slot is removed. If the call drops, we will call you back.​​​​​​​

Plan your approach.

Think about what you want to accomplish during the visit: Try to prioritize what's most important for you during the call, as time may be limited. Have any information with you that you want to share like a positive pregnancy test, prescription refill information, and any labs. Please have your insurance and ID for verification.

Set the scene. 

Find a quiet, private place to talk – away from children, pets and other distractions. Make sure you can be there for 30 minutes or so. Most actual appointments last about 15 minutes. Charge or plug in your phone or computer; get some paper and a pen for taking notes. It is helpful to use headphones if you can. Please sit in one spot and not plan to move around. We will not have visits if you are operating a vehicle. if you do not drive and video/talk.

Talk it through.

Your conversation with the doctor will be much like an in-person appointment. Write down what you want to discuss before you start, to make sure you cover everything. Be prepared to answer these questions: 

  • What prompted this appointment today?
  • What symptoms do you have? How long have they been going on, and how have they developed and changed over time?
  • What do you need?