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To help minimize potential exposure of patients and staff to COVID-19, we may be able to schedule your visit through telehealth. This means that, instead of coming into one of our health centers for your visit, one of our providers will see you virtually for your scheduled appointment.

Common Appointments

  • Birth control starts, problems and renewals
  • Vaginal infections
  • Breast lumps
  • Urinary Tract Infections (UTIs)
  • STI screening
  • HIV PrEP
  • Gender-Affirming Hormone Care

How to Prepare for my At Home Telehealth Appointment

Here are some helpful tips that will help make your Telehealth visit successful:

Make an appointment.

In order to make an appointment, you must call 1.800.230.PLAN (7526) or 518.434.5678. Appointments book out about a day or so depending on need. Once you have an appointment, UHPP will send a link to your email address and/or by text. You can access this link either through your smart phone or a computer. No app is needed.

Getting to your appointment.

You must have access to the internet via a stable connection to connect to your appointment.

About 15 minutes prior to your scheduled time, open the link to your appointment. To do so, you must use one of the following browsers: Google Chrome, Firefox or Safari. Once you are connected, be sure to allow microphone and video access. Once you are in, you will be placed in a “virtual waiting room” and will get “checked in” by a staff person. They will do your intake, take your insurance and/or financial information, and get you ready for the visit. If you do not have insurance, UHPP will explore alternative payment options for you.

After “check-in” you will be placed in the “back waiting room” while you wait for the provider. This can take up to 10 minutes.

Please note: If you miss your appointment, you will need to call for a new appointment. This link will expire after 15 minutes. UHPP will email, text, and call you before your slot is removed. If the call drops, we will call you back.

Plan your approach.

Think about what you want to accomplish during the visit: Try to prioritize what's most important for you during the call, as time may be limited. Have any information with you that you want to share, like a positive pregnancy test, prescription refill information, and any labs. Please have your insurance and ID for verification.

Set the scene. 

Find a quiet, private place to talk – away from children, pets and other distractions. Make sure you are available for a minimum of 30 minutes. Find a comfortable spot to sit; please don't walk around during your appointment. Charge or plug in your phone or computer; get some paper and a pen for taking notes. It is helpful to use headphones if you can. We will not have a visit if you are operating a vehicle.