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Telehealth

Getting high-quality health care from the experts at Planned Parenthood is now even easier with a telehealth appointment.

Planned Parenthood. Now from the comfort of your home. 

We currently offer two types of telehealth appointments: video visits scheduled by our contact center and virtual visits through the Planned Parenthood Direct app.

  • During a video visit, you'll use your phone or computer (Chrome browser works best) to have a live conversation with your clinician. It's a lot like an appointment at a health center, but instead of talking in-person, you'll dicuss your health care needs and medical history over a secure video call. 
  • A Planned Parenthood Direct virtual vist is a lot like having a email or chat conversation with your clinician. All communication happens within the app.
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    Video Visits
    Video visits are currently available for birth control and emergency contraception appointments. Payment options for video visits varies by state and you'll need to schedule your appointment ahead of time by calling 317-522-9002.

     

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    Planned Parenthood Direct 
    Our Planned Parenthood Direct app delivers birth control, emergency contraception (WA state only), and UTI treatment direct to you. You can start a Planned Parenthood Direct visit anytime you want, 24 hours a day, 7 days a week. Download the app on Google Play or the App Store

Telehealth Services

Not all of Planned Parenthood's health care services are currently available through telehealth. We're working hard to add more options in the future. 

Birth Control

Your clinician will review your medical history and discuss your needs and goals during your telehealth visit. You’ll learn about birth control options to figure out the best method for you. Some birth control methods – like the IUD, birth control shot or implant – require a separate health center visit. Other methods ­– the pill, patch, and ring – can be sent to you. 

Emergency Contraception

Your clinician will review your medical history. Depending on important factors — such as when you had sex, your weight and the method easiest for you to access — they will determine which emergency contraception method is right for you.

UTI Treatment

During your telehealth appointment, your clinician will review your medical history. Together you'll discuss any symptoms you're experiencing as well as your best treatment course. UTI treatment is only available through the Planned Parenthood Direct App.

Paying for Your Telehealth Appointment

Your payment options – self-pay, private insurance, or Medicaid – vary by state and whether you're having a video visit or a virtual visit through Planned Parenthood Direct. 

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Indiana

Self-Pay
Download PP Direct or call 317-522-9002

Medicaid or Private Insurance
Not currently accepted for telehealth appointments. Schedule a health center appointment to use Medicaid or private insurance.

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Kentucky

Medicaid
Call 317-522-9002 for a video visit

Self-Pay
Download PP Direct

Private Insurance
Not currently accepted for telehealth appointments. Schedule a health center appointment to use your private insurance.

Frequently Asked Questions

How can I prepare for my telehealth appointment?  

Planned Parenthood Direct virtual visits are a lot like having an email or chat conversations with your clinician. 

Some PP Direct and all appointments scheduled by our contact center require a video visit, which allows you go speak directly to your clinician. Wherever you are, find a quiet and private space. Find a well-lit area for your clinician to see you clearly. Make sure your device is charged or plugged in, and have a way to take notes during your visit.

All telehealth visits are a lot like in-person visits, and your clinician will ask you the same types of questions. Be ready to talk about:

  • the reason for your visit
  • your health and medical history, including your sex life
  • any symptoms you're having, how long you’ve had them, and if they’ve changed over time
  • any treatments you’ve tried before or medicines you take now
  • and information about your insurance, pharmacy, and primary care doctor

It's helpful to make a list of things you want to discuss ahead of time, to make sure you get what you want out of your visit. Be open and answer questions honestly. The staff at Planned Parenthood has heard it all — we’re here to help, not judge. And like all appointments at Planned Parenthood, your telehealth visit is completely private and confidential.

Do I have to expose myself over video or the internet?

No. Your clinician won’t conduct a physical exam over video. If you need a physical exam, your clinician will help you schedule an in-person visit as a next step.

Does Planned Parenthood take insurance?

We currently do not accept private insurance for telehealth appointments. However, all of our health centers accept insurance, Medicaid, or self-pay patients for all in-person appointments. 

Will my information be safe?

Yes! Planned Parenthood is committed to the protection of your health information. Our technology and processes comply with health care industry security standards. And our trained staff ensures all the proper data protections are in place to safeguard your privacy.

Are telehealth visits shorter — more rushed than in-person?

Not at all. The length of your visit is determined by your needs. Telehealth visits are conducted by the same compassionate clinicians who work at our health centers. So your health care provider will give you all the time and attention you need to ensure that your concerns are met. And they will help you understand the next steps in your care. 

What if I need a follow up appointment or medicine?

Not a problem. Your clinician will walk you through the next steps in your treatment plan. If you do need a follow-up appointment at a health center, we can help you schedule it. 

If you need prescription medicines you can pick them up at your local Planned Parenthood health center, or maybe able to arrange to have them mailed to you, or we can always have the prescription sent to your local pharmacy. Your clinician will help you figure out what's best.