Over the past two years, PPCWNY has been working to increase access for patients through purchasing a new building in Buffalo and relocating in Rochester to a larger space. Both sites will provide double the family planning space, with increased space for in-clinic abortions as well. PPCWNY created a comprehensive work plan with input from leaders from across departments including Facilities, Operations, Revenue Cycle, Shared Services, Information Technology, and Marketing. It takes a village to move a health center and this work plan will ensure there is a seamless transition for both patients and staff. The new Patient Navigator Program serving the Buffalo community has had tremendous success as a pilot. Patient navigators work closely with clinicians and patients to help guide patients through the complicated health care network. This program will expand with the move of the Buffalo health center. Once funding is secured, PPCWNY will expand the Patient Navigator Program throughout the affiliate’s 18-county service area. The new site in Buffalo has a tentative soft opening scheduled for early June. The total cost of this relocation, including renovations, equipment, and other needs will be around $2.2 million—PPCWNY is still actively seeking donor support to fund this increased access to care.
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