Frequently Asked Questions
How to access test results, medications, and visit records
View your test results
With MyChart, you can view test results as soon as they become available, rather than waiting for a phone call or letter from your physician. To view test results, go to Menu > Test Results. Select a test to see more information about it, such as:
- The standard range for the result
- Any additional comments your provider entered about the result
If you're looking for a specific result, enter key words in the search field on the Test Results page.
Receive email or text messages when new results are available
- Go to Menu > Communications.
- Expand the Health section and select a notification option next to Test Result.
- Update your email address and mobile phone number if needed at the bottom of the page.
Manage your medications
View your current medications
Go to Medications to see all of your current medications in one place. You can see details for each medication, including the prescribed dosage, instructions, and the physician who prescribed the medication. You can view additional information about a medication, such as precautions to consider when taking the medication and potential side effects, by clicking the Learn more link.
- Remove a medication you're no longer taking by clicking Remove and then adding comments about why you're no longer taking that medication.
- Add a new medication by clicking Add a Medication and then adding comments about why you're taking the new medication.
Your chart will be updated after your healthcare provider reviews the change with you at your next visit.
Request a medication refill
- From the medication list, click Request Refills.
- Select the check box next to the medication you need refilled and enter any comments. Click Next.
- Select a delivery method, pharmacy, and pickup date and time that's convenient for you, if applicable. Click Next.
- Review the details of your refill request and click Submit.
You will receive a message in your MyChart Inbox when your prescription refill is processed.
You can request refills only for prescriptions that were filled at a pharmacy within your healthcare organization. If you need a medication refill for a prescription at an external pharmacy (for example, Walgreens or CVS), you'll have to contact that pharmacy to request a refill.
View a summary of your health information
To get a summary of your medical record, go to Menu > Health Summary. This summary includes:
- Current health issues
- Medications
- Allergies
- Immunizations
- Preventive care
View, download, or send visit records
You can view, download, or share your record for a specific visit or set of visits.
- Go to Menu > Document Center and click Visit Records.
- Select a visit on the Single Visit tab or use the Date Range tab or All Visits tab to select multiple visits. Then:
- Click View to view a copy of the visit summary.
- Click Download to save a copy of the visit summary for your records.
- Click Send to send a copy of your visit summary to another provider. This might be useful if you need to keep another provider, such as a specialist who works outside of your clinic, informed about your health.
Share your medical information with someone else
Share Everywhere is a way for you to share your medical information with the people who are taking care of you. Using your MyChart or MyChart mobile account, you can generate a share code and provide it to the person you want to share your health data with. This might be a doctor, chiropractor, physical therapist, dentist, or school nurse, for example. The share code recipient enters that code and your date of birth on the Share Everywhere website to receive one-time, temporary access to your health information. The person who views your information can also write a note back to your health system to help keep your care team informed of the care they provided.
- Go to the Share My Record activity.
- On the MyChart website, go to Menu > Share My Record and select Give one-time access with Share Everywhere.
- On the MyChart mobile app, tap the Share My Record activity on the home screen after you've logged in. Note that you must update the MyChart mobile app to version 5.4 or higher to use Share Everywhere.
- Enter the name of the person who will be viewing your record and request the share code.
- Tell that person to go to www.shareeverywhere.com to enter the code along with your date of birth.
See your medical information from other healthcare organizations
If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard this feature referred to as Happy Together. The information you might see from other organizations includes:
- Allergies
- Care team
- Health issues
- Medications
- Messages
- Test results
- Visits
To view this information, you must link your account. Go to Menu > Share My Record > Link Your Accounts to get started. Then, select your account from the list and click Link Account.
After you've linked your accounts, information from the other organization appears in MyChart with a icon.
For more information about how linked accounts work and what information you can see from each healthcare organization, click See more and then click the link for the FAQ page.
Frequently Asked Questions
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