Planned Parenthood

Western Pennsylvania

Health Center Advocacy Program Internship

Planned Parenthood of Western PA is currently accepting applications for our Summer Internships! Summer interns must be ready to begin the internship on May 31st 2017 and must be able to commit to 15 - 20 hours of work per week. Please read through our Internship Description and if you feel you might be a good candidate, please submit via e-mail titled "Internship Application": 

* Your cover letter stating why you wish to intern with Planned Parenthood

* Your resume 

to [email protected] by no later than April 25th 2017

Health Care Assistant – Counseling

SUMMARY:                Acts as a resource for patients and their support people, responsible for providing client information and assessing if patients have conflicts.  The health care assistant may be trained to assist in the procedure room, to work in the phone room, at front reception, and facilitates clinic flow. This is a part time position.           

REPORTS TO:             reports to Surgical Services Health Center Manager

FLSA STATUS:           Non-exempt



Pre-procedure Counseling Responsibilities


  1. Obtain pulse, temperature, blood pressure and measures height and weight of patient.
  2. Conduct all elements of the pre-procedure interview and refers for other services as appropriate
  3. Refer conflicted patients to the Director of Counseling. 
  4. Accurately completes charting and other appropriate forms with pertinent and factual information in a timely manner.
  5. Notify an administrator of unusual problems or circumstances concerning patient that might threaten to interfere with patient care.
  6. Participate in and be accountable for all research-related duties as delegated. 

Abortion Procedure Room Counseling/Flow Facilitator Responsibilities


  1. Prepare procedure room for patient; includes obtaining all equipment needed.
  2. Complete medication labels
  3. Escort patient to procedure room.
  4. Utilize relaxation techniques to reduce anxiety and manage pain.
  5. Pass instruments to physician during the procedure.
  6. Report occurrence of pertinent physical or emotional changes in patient’s condition to the physician.
  7. Perform the duties of a health care assistant in an emergency as described in the emergency protocol.   
  8. After the procedure, assists the patient to recovery area.
  9. Clean procedure room.
  10. Notify significant others of discharge time.
  11. Organize and coordinate activities of staff and physicians in clinic flow


Phone Room Responsibilities

  1. Answer phone promptly and schedule appointments according to phone training which includes identifying patients with special needs, screening clients for judicial bypass and abortion funding, providing all required information and instructions. 
  2. Compile client lists for clinic appointments and doctor’s call sheets as needed.
  3. Perform other duties as assigned.
    1. Knowledge of and participation in the PPWP Quality and Risk Management       Program, PPWP Patient Safety Program and Child Abuse Reporting Policy. 
  1. High-school diploma or GED.
  2. Must have two years educational and/or work experience after high school.
  3. Must have successfully completed PPWP training program for Health Care Assistants - Counseling. 
  4. Act 33, 34 and 73 clearances
  1.       Excellent customer service skills. 
  2.       Excellent written and verbal communication skills.
  3.       Works collaboratively to promote and maintain PPWP’s productivity standards, customer service and revenue cycle goals.
  1. Excellent assessment skills.      
  2. The capability to learn a large amount of technical information quickly and adapt to changes.
  1. Decision-making skills to deal with unusual problems.
  2. A non-judgmental attitude when dealing with clients.  
  3. Objectivity to assist client in decision-making
  4. Maintain patient confidentiality
  5.        Positive promotion of PPWP.
    1. Must work collaboratively with diverse staff and actively demonstrate commitment to diversity goals.
      1. Successful completion of job responsibilities and compliance with PPWP policies.  




  1. Ability to accurately document information in files.
  2. Visual skills for obtaining and completing chart documentation
  3. Verbal communication skills for counseling and phone room.
    1.       Ability to hear for work in the phone room, for client and procedure room counseling, assisting the physician during the procedure and responding to emergencies.  
  1. Ability to use telecommunications.
  2. Manual dexterity to handle medical equipment.
  3. Mobility to clean procedure rooms, escort and assist clients and assist in emergency procedures.
  4. Ability to stand for extended periods of time to assist in procedure rooms and complete medical clinic duties.


  1. Fast-paced medical setting.
  2. Exposure to blood-borne pathogens.
  3. Could be required to work extended day.
  4. Possible risk to person or property due to the controversial nature of the service provided.
  5. Required to deal with stressful personal interactions that can increase the level of mental fatigue. 

To apply, please send your cover letter and resume to [email protected]

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