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Important COVID-19 Information

COVID-19 Update

COVID-19 Information For Patients

In order to keep you, other patients and our staff healthy we are taking steps to limit the spread of COVID-19. Here's what that means:

  • You are encouraged to use telehealth for your visit if possible
  • All visits require an appointment
  • We will screen you for symptoms of COVID-19 before you are seen and ask that you wear a mask or face covering when you enter the building
  • No guests can accompany you into the building
Learn More

Bring these items with you:

  • Photo ID
  • Insurance card (if you plan to use insurance)
  • Co-pay or payment for your visit
  • List of medications
  • Your pharmacy information

Thank you for choosing Planned Parenthood!

It is always our goal to be mindful of your time, but for planning purposes, please allow 90 minutes for total visit time. 

Plan to arrive 15 minutes before your scheduled appointment to allow time for parking and to check-in. If this is your first appointment (or your first in a while) there may be some additional paperwork that needs to be completed. 

During check-in, a care team member will make a copy of your photo ID and, if you plan to use insurance, your insurance card. Sometimes the name on your ID or insurance card won’t match each other or may not match the name you go by – that’s ok. Just let the staff member know when you arrive.

A Health Center Assistant or LPN will call you back to review your medical history, reason for your visit, and provide education if needed. 

Next, you will meet with a clinician for your appointment. Be sure to ask any questions you have! The clinician will provide the services that you requested when scheduling, go over additional care options and provide resources or referrals if needed. Once your visit is complete, you will proceed to the check-out desk.

At check-out, you can receive a copy of your visit summary, schedule any follow-up appointments you might need and pay for your visit. We accept all major credit cards and most insurance plans including Medicaid (though insurance isn’t required to be seen).

Before you leave, be sure you've signed up for our secure patient portal so you can have access to important health information in your chart. Ask a care team member for more information.

That’s it!

Important Information for Preventive Care visits, STI Screenings and Infection Checks:

It is always our goal to be mindful of your time, but for planning purposes, please allow 90 minutes for total visit time. 

  • If you have a vagina: do not put anything in the vagina for 72 hours prior to your appointment. Do not urinate 2 hours prior to your appointment.
  • If you have a penis: do not urinate or ejaculate 2 hours prior to your appointment.
Important Information before your IUD Insertion:

It is always our goal to be mindful of your time, but for planning purposes, please allow 90 minutes for total visit time.

  • Do not have vaginal sex for at least 3 weeks before your appointment. Or, schedule your appointment during your menses (period).
  • If you meet all the criteria, on the day of your visit you will have a pregnancy test, gonorrhea and chlamydia testing, iron check (Copper IUC only) and the IUC inserted (either Liletta or Paragard).
  • One hour before your appointment, take Ibuprofen (Motrin) 600mg, if you are not allergic. 
  • Make sure you eat the day of your appointment. 
  • The copper IUC and the 52mg levonorgestrel IUC can be used as an emergency contraceptive within 12 days of the start of your menstrual cycle or within 5 days (120 hours) of unprotected intercourse if your pregnancy test is negative. If you are more than 12 days since your menstrual cycle and you have had additional unprotected sex more than 5 days ago, then you must either abstain from vaginal sex for 3 weeks before your appointment or wait for your next menstrual cycle to begin before scheduling.

Also keep in mind these items:

  • Do not use drugs or alcohol 24 hours prior to your appointment
  • If you will have children under the age of 13 with you at your appointment, please bring an adult with you to watch them in the lobby. NOTE: Due to COVID-19 guests are not able to accompany you into the building at this time.
  • Some of our locations have protesters out front, but they cannot prevent you from coming in and you do not have to speak with them.

What You Should Know After Your Appointment

If you have any lab work done, like STI testing or a Pap test, those results will be available in one to two weeks. A member of our care team will contact you with any abnormal results when they are available and have been reviewed by your clinician. Your lab results, visit summaries and more are also available in the Patient Portal, so be sure to set up your account!

Following your visit, you will receive a survey emailed from PressGaney asking for your feedback. Please complete it so we can continue to improve your patient experience.