What Our Patients Are Saying About Us: Real Experiences from Real People

At PPSNE, we strive to provide the best care and support for our patients. We're honored to share some of the heartfelt feedback we've received from those we've had the privilege to serve.

Quick, Efficient, and Compassionate Service

Many of our patients appreciate how quickly and efficiently we handle their needs while maintaining a compassionate approach:

• "My appointment was available the next day and was easy to schedule. Everyone was polite. Everything was straight to the point and I was in and out with ease."
• "My experience at the health center was truly amazing! Everyone was super nice and helpful. The nurse even sat with my baby while I had to get an ultrasound."
• "Fantastic! My provider was so kind and made me feel extremely comfortable."
• "I was nervous for my appointment and asked if it was possible to hold someone's hand. I don't remember the nurse's name, but she offered to and stayed with me the whole appointment."

Friendly, Attentive, and Knowledgeable Staff

Our patients value the friendly, attentive, and knowledgeable care they receive from our team:

• "Extremely friendly and caring staff, made my experience as easy as they could."
• "The physician I saw was fantastic. She showed a great deal of concern about my worries and was helpful in providing further information on what I was concerned about. She was very knowledgeable and personable, and although she thought my concerns were unfounded, she was never dismissive and offered a follow-up appointment."
• "The staff is always attentive and welcoming every time I come to this facility. They provide excellent service and empathy to the patients."
• "The care provided was great as always. The provider was very attentive and listened to all my needs and concerns."
• "The physician made me very comfortable in a very difficult time. She talked to me with care and was very informative so I could make the best decisions for myself."

Respectful, Non-Judgmental, and Supportive Environment

Our commitment to creating a respectful and non-judgmental environment is appreciated by many of our patients:

• "Amazing experience! Super kind, non-judgmental, and informative."
• "The health center staff listens very well and focuses on your main concerns. They also don't try to talk you into anything you do not want, which is a huge plus for me!"
• "My care provider is more than just good. She includes you in all decisions, is always friendly, and makes you feel comfortable. I love her and hope she never leaves."

Long-Term Patient Satisfaction and Inclusive Care

We are proud to support our patients through various stages of life and to provide inclusive care for everyone:

• "I have been a patient since I was 15 and now I'm 42. I was also part of the teen clinic. I have always loved this place. I am very comfortable here."
• "My experience was excellent. The person who attended to me was very kind, and when you don't speak English, they help you by having someone explain what is happening. Nothing to complain about; it was all excellent service."
• "They always welcome you and ask how you are doing. It makes me feel like family, like I belong."

A Positive and Respectful Atmosphere

Our patients often note the positive and respectful atmosphere at our health centers:

• "The staff was very courteous, the receptionist greeted me with a smile, the clinic was clean, and everyone seemed to be in good spirits. The provider was very informative and treated me with respect and dignity."
• "The staff is the most beautiful. It is the first time I attended, and I found it very nice on behalf of all those who work there. I really congratulate them."

We are deeply grateful for the trust our patients place in us and are committed to maintaining the high standards of care and compassion they deserve. The testimonials shared here are just a glimpse into the positive experiences our patients have with PPSNE. Each piece of feedback not only validates our efforts but also motivates us to continue improving and evolving to meet the diverse needs of our community.

As we look to the future, we will continue to listen to our patients and embrace their feedback. Your continued support ensures that our services remain accessible and of the highest quality. We believe that by fostering a compassionate and non-judgmental atmosphere, we can make a positive impact on the lives of those we serve.