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Telehealth - Know Before You Go

Telehealth Visit Overview

  • With a telehealth visit, we bring the care directly to you -- there’s no need to come into our health centers! Instead, you will be able to talk with a provider using a secure telehealth app on your smartphone, tablet, or laptop from any location within Georgia or Alabama that you’d like. We recommend that you choose a private, quiet location in which you’ll feel comfortable discussing your health.

  • Given the nature of these virtual telehealth visits, we are only able to provide limited services. We are currently scheduling appointments for birth control counseling and pill/patch/ring prescriptions, as well as suspected urinary tract infection diagnosis and treatment. If additional service needs arise, we would be happy to see you in one of our health centers at another scheduled time.

  • Once you are checked-in to the virtual visit, you will see a screen that says “waiting for your health care professional.” The health center will then start the video visit when they are ready for you. 

  • Please note that, if we do not join the video call to start your virtual visit right away, we may be with other patients. Don’t worry, though - we are alerted when you enter the virtual visit and will be with you as soon as possible.

  • If something changes and you can’t keep your appointment, please call us as soon as possible so that we can open the appointment slot for someone else who may need it.

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Telehealth - Know Before You Go

Telehealth Visit Preparation and Troubleshooting

  • If planning to use a smartphone or tablet, you will need to download the InTouch app ahead of time. If using a laptop/computer, the web app will work best if you use Google Chrome or Firefox as your browser.

  • We suggest testing your camera, microphone, and speakers before your appointment to ensure that you and your provider can communicate.

  • We recommend that you check-in to your virtual visit 10 minutes before your appointment start time using the link that is emailed to you, in case there are any technology issues that you need to resolve.

  • If you run into any issues loading/using the app, try closing the app/webpage and then re-opening it. Most issues that come up can be fixed by refreshing the app/page or updating your app (if using a smartphone or tablet) or web browser (if using laptop/personal computer). 

  • Not seeing the emails with your visit link? Be sure to check your spam folder for an email from Planned Parenthood Southeast.

  • If you are having trouble logging into your virtual visit, please give us a call for additional help.

 

Visit Requirements & Payment Information

  • If you are planning on using insurance, please let us know when scheduling your appointment so that we can schedule you with an in-network provider.

  • Due to the nature of these video visits, we are only able to accept payment by credit or debit card. Please have your ID and method of payment accessible at the start of your visit. If using insurance, you will also need to have your insurance card available.

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