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Telehealth Visits with MyChart

Have a video visit with your doctor

You can schedule a video visit to have a face-to-face interaction with your doctor from the convenience of home or work. Video visits are scheduled in the same way as other appointments.

Prepare for your video visit

To ensure a smooth connection, complete the following tasks well in advance of your video visit:

  • Make sure you have a webcam set up. This can be a webcam that's part of a laptop or a separate USB webcam.
  • Make sure you've installed Adobe Flash Player with the most recent updates.

After you've done these things, you can test that everything is working in MyChart. You should complete this test at least 1 hour prior to your video visit start time.

  • Go to Visits > Appointments and Visits.
  • Locate the video visit and click Details.
  • Click Test Hardware to make sure that your camera and microphone are working. Note that this button no longer appears when the option to connect to the video visit becomes available, typically 1 hour prior to the visit.

Connect to the video visit

You can connect to the video visit a certain amount of time before your appointment start time.

  • Go to Visits > Appointments and Visits.
  • Locate the video visit and click Details.
  • Click Begin Video Visit.

When it's time to connect to your video visit, an alert appears on the MyChart home page. You can also click the link in this alert to connect.

  • After you connect to the video visit, you might need to wait for your doctor to connect.

Control the video visit

During the video visit, you can resize the window and move it around your screen if needed without worrying about disconnecting. You can also pause the visit by clicking the pause icon. Pausing the visit pauses both the video and audio so that your doctor cannot hear or see what you're doing.


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