If you are experiencing any MyChart issues not addressed by the FAQs provided, please call 919-904-7821 for additional help.
How do I set up my MyChart account?
Sign up for a MyChart account
To sign up for MyChart, this will depend on your state's age requirements. There are several different methods of MyChart signup that might be used by different departments across the organization:
Clinic staff might sign you up directly while you're at the front desk or in the exam room.
You might receive a MyChart activation code on your After Visit Summary.
You might receive a text or email with an activation code when you come in for a visit
Use your activation code to sign up
From the MyChart login page, click Sign Up Now in the New User? section.
Enter your activation code and other personal verification items, such as your date of birth. Click Next.
On the next page, choose the following:
MyChart username: This should be something that others wouldn't be likely to guess but easy for you to remember. It cannot be changed at any time.
Password: This should be a unique combination of numbers and letters, using both uppercase and lowercase letters. Your password must be between 5-20 characters and must be different from your MyChart username. Choose a password that you don't use for other websites.
Security question: This question will be used to verify your identity if you forget your MyChart password. Choose a security question from the list and enter your answer. Your answer cannot include your MyChart password.
On the next page, choose whether you want to receive a notification message in your personal email when there is new information available in your MyChart account. If you opt to receive email alerts, enter your email address.