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Schedule, Cancel and Manage Appointments

View your past or upcoming appointments

You can view your past or future appointments by going to Visits > Appointments and Visits.
Select a scheduled future appointment or click Details to see info such as:

  • The date, time, and location of the visit
  • Any pre-visit instructions from the clinic
  • Directions to your clinic

If an upcoming appointment is eligible for eCheck-in, you can use it to take care of tasks such as the following before you arrive at the clinic:

  • Pay visit copays
  • Pay pre-payments and balance payments
  • Verify or update insurance and demographics information
  • Verify or update medications, allergies, and current health issues
  • Answer appointment-related questionnaires
  • Verify guarantor information

For past appointments, you can click View After Visit Summary® to see a summary of the care you received during your visit. You can also view any of your doctor's visit notes that are shared with you by clicking View notes.

Schedule an appointment

To schedule an appointment, go to Visits > Schedule an Appointment. Depending on the reason for scheduling or type of appointment you choose, you'll be directed to the Schedule an Appointment or Request an Appointment page.

When you schedule an appointment, you make the appointment yourself and don't need to wait to hear back from the clinic. After verifying your demographics and insurance information, you can choose a location and enter preferred dates and times. Pick an appointment from the list of available time slots to schedule it.

If you don't find the appointment date or time you want when you schedule an appointment, you can add yourself to the wait list to receive notification if earlier appointment times become available. Wait list options are available during scheduling and after you've scheduled when you click Details for an appointment from the Upcoming Visits list.
You can also favorite an appointment to make it easy to schedule the same type of visit again later with the same provider and department.

Cancel an appointment

Depending on the date and time of your next appointment, you might be able to cancel it through MyChart. If it is less then 15 minutes until your appointment time, you'll need to call the health center to cancel your appointment.

  • Go to Visits > Appointments and Visits, and select the appointment from the list or click Details.
  • Click Cancel, enter cancellation comments, and click Confirm Cancellation.