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As a patient receiving Telehealth Services in a Clinic in New York State, you have the right, consistent with law, to:

1. Have the right to refuse to participate in services delivered via telehealth and must be made aware of alternatives and potential drawbacks of participating in a telehealth visit versus a face-to-face visit;

2. Are informed and made aware of the role of the practitioner at the distant site, as well as qualified professional staff at the originating site who are going to be responsible for follow-up or ongoing care;

3. Are informed and made aware of the location of the distant site and all questions regarding the equipment, the technology, etc., are addressed;

4. Have the right to have appropriately trained staff immediately available to them while receiving the telehealth service to attend to emergencies or other needs;

5. Have the right to be informed of all parties who will be present at each end of the telehealth transmission; and

6. Have the right to select another provider and be notified that by selecting another provider, there could be a delay in service and the potential need to travel for a face-to-face visit

Servicios de Telesalud Declaración de Derechos Pacientes 

Como paciente que recibe servicios de telesalud en una clínica del estado de Nueva York, usted tiene derecho de conformidad con la ley, a:

1. Tener derecho a negarse a participar en los servicios prestados a través de telesalud y debe conocer las alternativas y los posibles inconvenientes de participar en una visita de telesalud en lugar de una visita en persona;

2. Estár informados y son conscientes del rol del profesional en el sitio distante, así como del personal profesional calificado en el sitio de origen que será responsable del seguimiento o la atención continua;

3. Estár informados y avisado sobre la ubicación del sitio distante y todas las preguntas relacionadas con el equipo, la tecnología, etc.;

4. Tener el derecho de contar con personal capacitado y disponible de inmediato para recibir el servicio de telesalud para atender emergencias u otras necesidades;

5. Tener derecho a ser informado de todas las personas que estarán presentes en cada extremo de la transmisión de telesalud; y

6. Tener derecho a seleccionar otro proveedor y ser notificado que al seleccionar otro proveedor, podría haber una demora en el servicio y la posible necesidad de viajar para una visita en persona.


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