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Thank you for scheduling a PPCW Telemedicine visit. Here’s some information on what to expect:

  1. Telemedicine visits take place through a video connection on a phone or computer. 
  2. A PPCW staff person will call you on the day of your visit to check you in over the phone. Please be sure to answer any calls from a Blocked or Unknown number.
  3. We will send you a link (by email or text) that will connect you to our provider. The link will only work for the hour before your scheduled visit time, and 30 minutes afterward. 
  4. You will receive an important email from us prior to your visit. Please read all attachments that are included in the email.
  5. Telemedicine appointments are $55 without insurance or funding. This does not include costs for medication or lab testing. 
  6. If you do not want to have your visit by video, please call us at 888-576-7526 and we will schedule an in-person visit at one of our health centers.

Please call us if you have additional questions. We look forward to speaking with you soon!

Best practices for video visits: 

  • Confirm your phone allows calls from 'blocked' or 'unknown' numbers to reach you.
  • Find a quiet and private place for this video chat. Moving around a lot can make it harder to hear and listen. You might want to plug in your headphones for your visit.
  • Please do not drive during your video visit.
  • Make sure you’re using the most updated browser version of Chrome, Safari, or Firefox (not Internet Explorer or Edge). 
  • If you have trouble with your Wi-Fi because multiple people or devices are connected, try disconnecting other devices from the Wi-Fi network you are using. 
  • If your video is not connecting, check the camera and microphone settings for your browser.
  • If you’re having problems with Wi-Fi on your mobile device, you may want to turn off Wi-Fi on your mobile device and use your cellular data instead.