Go to Content Go to Navigation Go to Navigation Go to Site Search Homepage
Open Search Search

Preparing For Your Telehealth Appointment

Thank you for scheduling a PPCW Telemedicine visit. Here’s some information on what to expect:

All of our health centers are currently switching to a new system. You may experience delays when calling or trying to schedule online. We appreciate your patience.​

  1. Telemedicine visits take place through a video connection on a phone or computer. 
  2. Beginning May 3, 2021 telehealth visits at PPCW will happen through MyChart
  3. You will be required to register for MyChart in order to complete your telehealth appointment. Within one hour of your appointment time, an email to register will be sent to the email address you provided while scheduling your appointment:
  4. IMPORTANT: please allow about 15 minutes before your telehealth appointment start time to complete the MyChart registration and eCheck-In steps.
  5. You can access MyChart via the web or Apple and Android mobile apps. It is recommended that you download the MyChart app if you are using a mobile device.
  6. Please allow about 15 minutes before your appointment start time to complete the eCheck-In process once your MyChart account has been activated. You will not be able to access your telehealth appointment until the eCheck-In process is completed.
  7. After starting your telehealth video visit, MyChart will then refer you to Teladoc for your telehealth appointment:
    • Mobile: The Teladoc Health Patient app (available on App Store for iPhone), OR the Teladoc Health app (available on Google Play for Android)
    • Desktop: Teladoc, through Chrome or Firefox browsers 
  8. A PPCW staff person may call you regarding your telemedicine visit. Please be sure to answer any calls from a Blocked or Unknown number.
  9. You will receive an important email from us prior to your visit. Please read all attachments that are included in the email.
  10. Telemedicine appointments are $55 without insurance or funding. This does not include costs for medication or lab testing. 
  11. If you do not want to have your visit by video, please call us at 888-576-7526 and we will schedule an in-person visit at one of our health centers.

Please call us if you have additional questions. We look forward to speaking with you soon!

Best practices for video visits: 

  • Confirm your phone allows calls from 'blocked' or 'unknown' numbers to reach you.
  • Find a quiet and private place for this video chat. Moving around a lot can make it harder to hear and listen. You might want to plug in your headphones for your visit.
  • Please do not drive during your video visit.
  • Make sure you’re using the most updated browser version of Chrome, Safari, or Firefox (not Internet Explorer or Edge). 
  • If you have trouble with your Wi-Fi because multiple people or devices are connected, try disconnecting other devices from the Wi-Fi network you are using. 
  • If your video is not connecting, check the camera and microphone settings for your browser.
  • If you’re having problems with Wi-Fi on your mobile device, you may want to turn off Wi-Fi on your mobile device and use your cellular data instead.