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Western Massachusetts Health Center of Springfield, MA

Women's Health Clinic

About This Health Center

Operated by: Planned Parenthood League of Massachusetts

Care No Matter What

Planned Parenthood is one of the nation’s leading providers of high-quality, affordable health care, and the nation’s largest provider of sex education. With or without insurance, you can always come to us for your health care.

Language & Interpreters

English; Spanish; Interpretation by telephone available for other languages.

Please let us know if you need an interpreter when scheduling your appointment.

Services Offered

Our expert care providers offer care in the following services. Learn more about what services are offered, what to expect, and pricing.

Hours & Walk-Ins

Health Center Hours

Retrieving hours...

Day Hours
Mon 8:00 a.m. – 5:00 p.m.
Tues 8:00 a.m. – 7:30 p.m.
Wed 7:45 a.m. – 5:00 p.m.
Thurs 8:00 a.m. – 7:30 p.m.
Fri 7:45 a.m. – 5:00 p.m.
Sat Closed
Sun Closed

Please note that we'll be closed on these holidays: New Year's Day, Martin Luther King Day, Presidents Day, Patriots' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day

More About This Health Center

Exceptions to normal hours of operation:
Friday, July 20, closing early at 4pm 
**In the case of bad weather, please call prior to your appointment for information about closings.**

We welcome walk-in patients up to one hour before closing and based on availability. We suggest you call ahead. You may find it more convenient to schedule an appointment.

Just want to talk?
Our Sexual Health Counseling and Referral Hotline is here for you. Call 1-877-686-57721-877-686-5772 option 3. All calls to our hotline are:
  • Confidential
    Anonymous
    100% free of charge

Appointments

You can book an appointment online through our Patient Portal

Insurance & Payments

Everyone deserves affordable health care. With or without insurance, you can always come to us for your health care.

I don’t have insurance or Medicaid

If you don't have insurance, you may qualify for a state-funded program or a lower fee scale. If you’re worried about cost, talk to us about how you can get health care that fits your budget.

Get Coverage

Payment Information

You can always come to us for care. We have affordable payment options at most health centers, but at: Prevention Park Family Planning, Center for Choice, Spring, Southwest, Stafford, Northwest, Northville, New Orleans and Baton Rouge payment is due up front.

I have insurance or Medicaid

We take the following insurance:

  • Aetna
  • Blue Cross Blue Shield
  • BMC HealthNet
  • Celticare
  • Cigna
  • Fallon
  • Harvard-Pilgrim
  • Health New England
  • MassHealth
  • Neighborhood Health Plan
  • Network Health Plan
  • Tufts
  • Unicare
  • United

We accept many private and public insurance plans. If you don't see your insurance listed, please call us at 800-258-4448.

Payment Options

Most health insurance plans now cover prescription birth control, annual wellness exams, and HIV and STD screenings with no copay, and many other services with some copay required. Contact your health insurance company directly to confirm that the services you need are covered and what, if any, out of pocket costs you are required to pay.

Additional Payment information

Payment is expected at time of service. We accept:

  • Cash
  • Check
  • Major Credit/Debit Cards
  • Money Orders
  • Aetna, Blue Cross Blue Shield, BMC HealthNet, Celticare, Cigna, Fallon, Harvard Pilgrim, Health New England, Massachusetts Medicaid/MassHealth, Neighborhood Health Plan, Network Health, Tufts, United Healthcare. Coverage for services may vary by plan, so please contact your insurance provider for specific coverage information.

If you are uninsured, you may qualify for a state-funded program or a lower fee scale.

Please bring the following documents if you have them:

  • pay stub
  • photo ID
  • proof of residence

If you do not have health insurance, read about health insurance options to find out how to get more affordable coverage and what to consider when choosing a plan.

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Additional Information

More Appointment Information

We’re unable to provide childcare at our health center. For safety reasons children need to be accompanied by an adult when they’re in the waiting room. Only infants can accompany you to the exam room. Please bring a friend or family member to be with your children if you don’t have childcare at home.

You can fill your birth control prescriptions at our health center instead of the pharmacy. any time we are open.

For refills, please call ahead at 877-686-5772 option 2 to avoid a wait at the health center.

Planned Parenthood is proud to offer same day prescription refills. If you have an existing prescription with us, you can call to request to refill your birth control before 9am, and your prescription will be available for pick up after 2pm on the SAME DAY. Please call ahead to verify pick-up hours.

Please note that if you are using health insurance to cover the cost of your prescription, there may be restrictions on how many refills you can receive at one time.

Children under the age of 12 are not allowed in the waiting area unsupervised.

You can come to us for services that don’t require a medical exam. For example, birth control education and supplies; emergency contraception (AKA the morning after pill); pregnancy testing and counseling; STD testing, and testing and treatments for urinary tract infections.

How to Find Us
Click above to "View Map & Directions" or call 1-800-258-4448. We are located in the medical office building at 3550 Main Street next to the American Red Cross. You may park for free in the parking lot. We are on the second floor in suite 201.

What to Expect
At times there may be protestors on the sidewalk outside of the Wason Avenue parking lot. We suggest that patients use the Main Street parking lot entrance to avoid them.

Planned Parenthood health centers are operated by regional Planned Parenthood affiliate organizations.

Learn more about our services.