You can reach a provider by secure message after logging in to your account. If you'd like to talk about something new, you can talk with one of our providers by video visit or by visiting your local Planned Parenthood health center.

If you have questions about your shipping status, contact our customer care team by phone at 1-855-503-2273 or you can reach a provider by secure message after logging in to your account.

If you have health insurance, the cost of your care could be covered. Either way, your visit will cost no more than $25. Cost of birth control may vary compared to cost at health centers based on location, brand, and what you're looking to get.

Birth control and STD treatment (and STD test kits) can be delivered in an unlabeled package right to your door with no extra shipping charges. You can also pick up your birth control and STD treatment (though not the STD test kit) from your local pharmacy, just let the provider know during your visit. UTI treatment will be sent to the pharmacy of your choice.

We do not charge for shipping.

You can trust that any package you receive from Planned Parenthood will be delivered in discreet, plain packaging.

For online services, we accept specific health insurance plans, which vary by state. If your insurance isn’t accepted for online services, or you don’t have insurance, or you cannot afford the video visit service, don’t worry — you still have options. You can visit your local Planned Parenthood health center for an in-person visit where we accept a wide range of insurance plans and where we offer low- and no-cost options depending on your income and situation.

For any services we charge to your credit card, you’ll see our name as Planned Parenthood.

Your credit card is charged after your video visit is finished. If you’ve ordered any tests or been prescribed medications, these will be charged separately. Once submitted, all charges are final. If you order birth control or an STD test kit and don't receive your order within 10 business days, we will replace the products or refund your money.

If the product has not yet shipped, we can cancel your order and refund your money. However, if the product has shipped, we cannot refund your money.

For further clarification, contact our customer care team by phone at 1-855-503-2273 or you can reach a provider by secure message after logging in to your account.

We’d love to hear your feedback! Please email us at [email protected]. We cannot offer medical advice via email, so please do not send personal health information in an email.

You can have a video visit with one our providers and we'll help you find a birth control method that is best for you. If you select pill, patch or ring, we can prescribe up to a year's supply and deliver the method in the mail. If you choose other methods, such as the IUD, shot or implant, we can counsel you about the option and then help you schedule an in-person visit at the Planned Parenthood health center closest to you.

The cost of birth control products may vary by location, depending on what you get. The pill costs $30 per pack. The patch costs $120 per month. The ring costs $110 per month. If you have health insurance, the cost of your birth control may be covered. Prices listed are for online services and require payment at the time of service. The prices for the same services delivered in-person at a health center may be different.

If your blood pressure is high, or not managed, it can be unsafe to take certain types of birth control. Without providing a recent blood pressure reading during your online visit, you may only be able to get a three-month supply of birth control. That’s why it’s a good idea to have your blood pressure read before your online visit. With that information, your provider can make sure to prescribe a safe method just for you.

Local grocery stores, health centers, community centers, and fire stations often offer free blood pressure readings. You can also visit 211.org to find a place where you can have your blood pressure checked. Simply click the link, enter your zip code, and then enter “blood pressure screening.”

You don't need a pelvic exam, breast exam, or Pap test to get the birth control pill, patch, or ring through the app. And no other lab tests or exams are required. You will only need to provide your most recent blood pressure reading. Many grocery stores, community centers, pharmacies, and fire stations offer free blood pressure readings.

Yes. There’s lots of research to show that we can make the right diagnosis in the vast majority of cases even without running a test on your urine. What’s important is that we ask you the right questions and you answer our questions accurately. Specifically, we’ll ask you health questions to confirm that you have 3 common symptoms of a UTI. We’ll then ask you other questions to make sure you don’t have a different cause of these symptoms.

What you’ll pay at the pharmacy depends upon whether you have insurance and your specific health plan. But in general, the cash cost for the medicines we prescribe is $4-60 for a full course. 

Even though we know we can make the right diagnosis in the vast majority of cases, it’s important that you understand the risks of using our service when we can’t run a test on your urine. If we could run tests on your urine then our diagnosis would be even more accurate. If we diagnose you with a UTI and you don’t actually have a UTI, then we’ll be giving you an antibiotic that you don’t need. Taking antibiotics you don’t need can cause harm from the possible side effects of the medicine and increases the chances that you’ll build resistance to that antibiotic. If something other than a UTI is the cause of your symptoms then by diagnosing you with and treating you for a UTI we haven’t resolved or identified the underlying problem. If you actually have a UTI and we incorrectly decide that you don’t have a UTI, the risk is that we’ll delay your care. Whenever we tell someone that we can’t help, we’ll always give you clear instructions to go see a medical professional in person.

then we’ll be giving you an antibiotic you don’t need. This can cause harm from possible side effects. Also, it increases the chances that you’ll build resistance to that antibiotic. If something other than a UTI is the cause of your symptoms, diagnosing and treating you for a UTI will not identify or resolve that underlying problem.

the risk is that we’ll delay your care. Whenever we tell someone that we can’t help, we’ll always give you clear instructions to go see a medical professional in person. 

We treat UTIs with antibiotic pills. You’ll need to take the pills from 3–7 days, depending on which medicine we give you. It’s important that you take all of the antibiotic pills we prescribe. If you don’t take them all, your UTI might not be fully cured and it may make that antibiotic less effective for you in the future.

If you miss a dose, you should take the medicine you missed as soon as possible. However, if it’s almost time to take your next dose, don’t double up. In this case, just take one to get back on schedule.

See a doctor or nurse in person if you:

• Don’t feel any better after 3 days of taking your medicine
• Have a fever of 100.4ºF or higher
• Feel worse at any time
• Have nausea or vomiting (feel sick to your stomach) that keeps you from taking the medicine
• Have blood in your urine after 3 days of taking the medicine

Call 1-800-230-PLAN to make an appointment or Find a Health Center now

Currently, we only offer at-home testing for chlamydia and gonorrhea, two very common sexually transmitted infections. If not treated, these infections can cause serious health problems. The good news is if you have either of these infections, we can give you medicine to cure them.

It takes about 7-10 days for these STDs to show up in your urine. If you've had sex and did not use a condom, female condom, dental dam, or other barrier, it's a good idea to talk to one of our providers about STD testing. Getting tested can put your mind at ease or get you (and your partner) the medicine you need. It's also important to learn about ways you and your partner can protect each other in the future with safer sex.

The cost of the video visit is $25 to consult with one of our providers. The cost of the testing service, which includes an STD test kit and processing your sample at our lab, is $104. If you need oral medication, you can get that delivered for $20. If you have health insurance, the cost of your care may be covered. Prices listed are for online services and require payment at the time of service. The prices for the same services delivered in-person at a health center may be different.
 

Common symptoms include burning during urination, unusual discharge from the penis or vagina, itching, vaginal bleeding or pain with vaginal sex, pain in the lower belly, or pain in the testicles. If you have any of these symptoms, you need to be seen in person by a provider so that you can be evaluated and treated.

Untreated STDs can cause serious health problems. Many people do not have symptoms so it’s a good idea to get checked for STDs regularly, even if you feel fine. Yearly testing is recommended for all people age 25 and younger. To find your local Planned Parenthood health center, click here.
 

Yes, chlamydia and gonorrhea can be cured with antibiotics. If your test shows you have gonorrhea or chlamydia, our nursing staff will contact you by phone and review treatment options for you and for your partner. For chlamydia, we can send you the medicine in the mail. For gonorrhea, you’ll need to come into your local health center to get the medicine.
Depending on the type of medicine you need, cost will vary. Be sure to discuss payment options with your provider and remember that you can visit your local Planned Parenthood health center where insurance is accepted, and where we also offer low- and no-cost options depending on your income and situation. Click to learn more about chlamydia and gonorrhea.
 

The at-home kit helps you to collect a sample of your urine; it does not provide for throat or anal swabbing. However, you can search here for your local Planned Parenthood health center and talk to a provider about testing for STDs in the throat or anus.

If your test shows you have gonorrhea or chlamydia, we will call you and talk with you about what medicines you and your partner need. For chlamydia, we can send you the medicine in the mail. For gonorrhea, you need to come into your local health center to get the medicine. Depending on the type of medicine you need, cost will vary. Be sure to discuss payment options with your provider.

For online services, we accept specific health insurance plans, which vary by state. In Idaho, we accept the Blue Cross Blue Shield Federal Employees Plan.

Also, you can visit your local Planned Parenthood health center where we offer low- and no-cost options depending on your income and situation.

Through this online video service, we provide expedited partner therapy (EPT). Expedited partner therapy allows sex partners of patients diagnosed with chlamydia or gonorrhea to receive treatment without getting tested. If you test positive for chlamydia, we can mail you and your partner treatment or send the prescription to your local pharmacy. If you test positive for gonorrhea, you and your partner will need to visit your local Planned Parenthood health center for treatment.

Yes, you can pick up prescriptions for STD treatment from your local pharmacy (though not the STD test kit) - just let the provider know during your visit. STD treatment and STD test kits can also be delivered in an unlabeled package right to your door with no extra shipping charges.

The at-home kit helps you to collect a sample of your urine that you’ll send to our laboratory for testing. All the materials you’ll need and detailed instructions are included in the kit. Once you’ve collected your sample, you’ll need to package it up and mail it to our lab the same day. Then, within 7 days after mailing your sample back to us, you’ll receive a secure message with your results and information about treatment options, if needed.

We need to get it back within 30 days of when you placed your order. Once you collect the urine sample, you need to package and mail it to our lab the same day. A free return shipping label is included with your order.

If you are wondering if you should get tested for STDs other than chlamydia or gonorrhea, you need to visit your local Planned Parenthood health center in person. The health care provider can help you decide which tests make sense for you.