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Planned Parenthood

Get fast relief
from UTIs

Download the app and get started.

If you are located in Minnesota, you can have a video visit with a provider to get treatment for your UTI as fast as possible. Just answer a few health questions and the provider will send your treatment to the pharmacy of your choice. Discreet, secure, and conveniently available. Have health insurance? Your cost may be covered.

 Questions? See our FAQs.

Here's how it works. Yes, it's that easy.

Download the iOS app or Android app, or use your laptop browser.

Provide basic info about yourself before you connect with a provider.

Connect with one of our providers in real time via video on your device.

Pick up your prescription up from the pharmacy.

Insured?
Your cost
may be covered.

How much does a video visit cost?

If you have health insurance, the cost of your care could be covered. Either way, your visit will cost no more than $25. Cost of treatment may vary depending on the pharmacy you choose.

What are Urinary Tract Infection (UTIs)?

UTIs are infections in the urinary system, including the:

bladder — the organ that collects and stores urine 
ureters — the tubes that lead from the kidneys to the bladder 
urethra — the tube that carries urine from the bladder out of the body 

UTIs are very common, they should be taken seriously. Severe cases of urinary tract infections, left untreated, may cause kidney infection.

What are the symptoms of UTI?

While not everyone with a urinary tract infection (UTI) will notice symptoms, common symptoms include 

-burning pain during urination 
-an urge to urinate when your bladder is nearly empty 
-feeling like you need to urinate all the time, especially at night 
-difficulty controlling when you urinate 
-lower abdominal pain or back pain -blood and/or pus in your urine 
-fever 

Be aware that these symptoms are not always caused by a UTI. Other infections, such as sexually transmitted infections, may cause burning during urination and frequent urination. Only a health care provider can tell for sure if you have a UTI. Make an appointment with your health care provider to get the correct testing and treatment.

Can you diagnose a UTI without running a test?

Yes. There’s lots of research to show that we can make the right diagnosis in the vast majority of cases even without running a test on your urine. What’s important is that we ask you the right questions and you answer our questions accurately.

Specifically, we’ll ask you health questions to confirm that you have 3 common symptoms of a UTI. We’ll then ask you other questions to make sure you don’t have a different cause of these symptoms. 


How much will my treatment cost?

What you’ll pay at the pharmacy depends upon whether you have insurance and your specific health plan. But in general, the cash cost for the medicines we prescribe is $4-60 for a full course.

What are the risks of getting UTI Treatment online?

Even though we know we can make the right diagnosis in the vast majority of cases, it’s important that you understand the risks of using our service when we can’t run a test on your urine. If we could run tests on your urine then our diagnosis would be even more accurate.

If we diagnose you with a UTI and you don’t actually have a UTI, then we’ll be giving you an antibiotic that you don’t need. Taking antibiotics you don’t need can cause harm from the possible side effects of the medicine and increases the chances that you’ll build resistance to that antibiotic. If something other than a UTI is the cause of your symptoms then by diagnosing you with and treating you for a UTI we haven’t resolved or identified the underlying problem.

If you actually have a UTI and we incorrectly decide that you don’t have a UTI, the risk is that we’ll delay your care. Whenever we tell someone that we can’t help, we’ll always give you clear instructions to go see a medical professional in person.

What medicine will I receive for UTI treatment?

We’ll prescribe one of 3 antibiotics to treat you if we’re confident that you have a simple UTI. The 3 antibiotics we use are: nitrofurantoin (Macrobid), trimethoprim-sulfamethoxazole (Bactrim), and ciprofloxacin[JG2] (Cipro).

The exact medicine we’ll give you depends on everything we learn about you. We even vary the medicine we prescribe based on exactly where you live. That’s because our doctors use data on antibiotic resistance in your local area to decide the very best treatment.

We don’t allow our patients to request a specific medicine because we always follow nationally-recognized guidelines and local antibiotic resistance reports to select the antibiotic that’s best for you.


How long is the course of the treatment?

The course of treatment lasts from 3-7 days, depending upon the medicine we give you.

It’s important that you complete the entire course of antibiotics we prescribe you. Not taking the full course of treatment is not recommended because it makes it easier for your UTI to return and you may become resistant to the antibiotic we give you.


What should I do if I miss a dose of my medicine?

If you miss a dose, you should take the medicine you missed as soon as possible. But if it’s already close to the time to take your next dose, wait until the time of your next dose and take a single dose, then stick to your regular dosing schedule.

How long does all of this take?

A visit takes about 15 minutes once you’re online with your provider. When you're ready for a video visit, all you have to do is log in and click Connect below an available provider's name. You'll then answer a few questions and be connected shortly after that. 

Why do I need to use video?

Using video for online services is the law in many states. We also want you to know — to see — that you’re talking to a trusted, Planned Parenthood provider. In order to use video, you’ll need a webcam on your phone or computer. To protect your privacy, we never record video or audio during your visit. 

In what languages are video visits available?

Currently, video visits are available in English only.

What are the hours of operation?

In Minnesota, we operate on Monday through Friday from 10AM to 6PM (local time), and on Saturday and Sunday from 10AM to 2PM (local time).

All visits must be completed prior to closing time. So, plan to start your visit 15 to 30 minutes before closing.

This service is closed on unavailable on holidays.

Can I make an appointment for later?

Yes! Good news -- appointment scheduling is now available in Minnesota. Just click "Book an appointment" and select a time and date. You will be notified when it is time for your scheduled video visit.

How do I start my visit?

To get started, simply create an account and log in. To learn more about each provider, you can browse through his/her profile. Choose an available provider by clicking Connect below his/her name. You'll then answer a few questions before you are connected with the provider.

How do I set up my webcam and microphone?

If you’re using a computer, you can test your webcam, microphone, speaker, and internet connection within the Test Computer area. The interactive test will make sure you have all of the proper settings required for a successful visit. For higher quality video and audio during the visit, select Enhanced Video. If you’re having trouble with the connection after your visit has started, you can ask the provider to call you by clicking Call Me on the screen.

If you’re using a mobile phone, download the Planned Parenthood Care app from either the App Store or Google Play Store. Both Apple and Android mobile products come with cameras installed, which make a video visit with a provider possible. You’ll also be able to create an account and choose which provider you’ll connect with for your video visit.

What desktop browsers can I use for this service?

The desktop browser experience isn't working properly. What do I do?

To ensure that the desktop browser experience works properly, you may need to update your browser or install additional software, such as Adobe Flash Player*. You will also need to ensure that both JavaScript and Cookies are enabled in your browser settings. 

* Firefox users must have the latest version of Flash installed. During the installation of Adobe Flash, you will get a message that you could be recorded. Be assured that the video visit is not recorded and Planned Parenthood follows a strict policy for privacy and confidentiality.

Which iPhone versions support this technology platform?

In order to complete a video visit on an iPhone, you must have an iPhone 5, 5s, 5c, or 6.

I am having technical issues with the site. Can someone help?

For help with technical issues and account set-up questions, customer care is available 24/7. Simply email [email protected] or call 1-855-503-2273. In addition, our support team is available to address clinical, billing, or other questions during business hours and limited weekend hours (specific times vary depending on where you live). Please note: we cannot offer medical advice via email, so please do not send personal health information in an email.

What forms of payment do you take?

For online services, we accept specific health insurance plans. If you are in Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, Medica, and Minnesota Medicaid.

We also accept several Medicaid managed care plans, including: Blue Plus, Health Partners Care, Hennepin Health, Itasca Medical Care, Medica Choice Care, Metropolitan Health Plan, Minnesota Family Planning Program, PrimeWest, South Country Health Alliance, and UCare.

We also accept major credit cards, Flexible Spending Accounts, and prepaid debit cards which do not require a PIN.

What name will show up on my credit card statement?

For any services we charge to your credit card, you’ll see our name as Planned Parenthood.

What if the treatment doesn't cure my UTI?

Seek medical attention in person if you:
Don’t feel any better after 3 days of taking your medicine
Have a fever of 100.4ºF or higher
Feel worse at any time
Have nausea or vomiting (feel sick to your stomach) that keeps you from taking the medicine
Have blood in your urine after 3 days of taking the medicine
You should see a doctor or nurse in person. To find the Planned Parenthood health center nearest you, visit plannedparenthood.org or call 1-800-230-PLAN.

Who can't use the UTI treatment service?

We can’t treat women who are under 18 or over 65 and women who are post-menopausal and men. If this applies to you, please see a doctor or nurse for an in-person examination and a face-to-face discussion.

If you’re under 18 you’re more likely to have a complicated UTI. We can only treat simple UTIs. I

f you’re post-menopausal, changes associated with aging can cause symptoms that are easily confused with a UTI. This makes it difficult for us to make an accurate diagnosis.

We can’t treat men. Men are more likely to have a complicated UTI. We can only treat uncomplicated UTIs.

Other health conditions and symptoms also make it essential that you see a doctor or nurse in person rather than use our online service. We tell you about these as part of our health questions so that you get the right level of care as quickly as possible.

I can’t afford this service. What are my options?

For online services, we accept specific health insurance plans. If you are in Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, Medica, and Minnesota Medicaid.

We also accept several Medicaid managed care plans, including: Blue Plus, Health Partners Care, Hennepin Health, Itasca Medical Care, Medica Choice Care, Metropolitan Health Plan, Minnesota Family Planning Program, PrimeWest, South Country Health Alliance, and UCare.

If you have one of these plans, update your account before your video visit. To do this, log in at plannedparenthoodcare.org on a desktop browser, and go to My Account > My Profile. Enter your information, and be sure to let your provider know about the insurance at the time of the visit. Also, have your card(s) handy so that we can verify your prescription plan number (RX BIN #).

If your insurance isn’t accepted for online services, or you don’t have insurance, or you cannot afford the video visit service, don’t worry — you still have options. You can visit your local Planned Parenthood health center for an in-person visit where we accept a wide range of insurance plans and where we offer low- and no-cost options depending on your income and situation.

Is a social security number required for a video visit?

No, you do not need to tell us your social security number for a video visit.

I have questions for my provider following my visit. Can I reach someone?

Can I pick up my prescriptions at a local pharmacy?

At the end of your video visit, the health care provider will send your UTI treatment to the pharmacy of your choice.

How do I close my account?

To close your account, you can contact customer care by email at [email protected] or by phone at 1-855-503-2273.

Which commercial insurance plans are accepted for this online service?

We accept health insurance plans for this online service, but it varies by state. If you are in Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, Medica, and Minnesota Medicaid.

We also accept several Medicaid managed care plans, including: Blue Plus, Health Partners Care, Hennepin Health, Itasca Medical Care, Medica Choice Care, Metropolitan Health Plan, Minnesota Family Planning Program, PrimeWest, South Country Health Alliance, and UCare.

Effective January 1, 2016, we also accept Medicaid plans in Minnesota for online video visits. If you are covered by a Medicaid plan, be sure to share your health plan information with the clinician during the video visit. Additional health insurance plans are accepted at your local Planned Parenthood health center for in-person visits, where we also offer low- and no-cost options depending on your income and situation.

Can I get a refund?

Your credit card is charged after your video visit is finished. Once submitted, all charges are final.

How do I get a receipt?

If you have paid with a credit card, you will get a receipt for your video visit and be notified of any additional charges to your card by secure message after logging in to your account. You may be able to get reimbursed for the cost of the visit from your health insurance company by submitting the receipt.

How do I add my health insurance information to my existing Planned Parenthood Care account?

Before your next video visit, follow these easy steps. First, log in to www.plannedparenthoodcare.org. Your username is the email mail you used to create your account. Once you have logged in, select My Account. Next, select My Profile. You can then enter your health insurance company name as well as your Member ID number. You can also update the health plan information in your Planned Parenthood Care app. Go to MORE in the bottom navigation and select My Insurance.

Having trouble logging in? We can help. Call us at 1-855-503-2273.


What if my health insurance isn't accepted for this online service? What can I do?

After you pay for your video visit, you will receive a receipt for the visit and any services provided or products prescribed. You can submit those receipt(s) to your insurance company for reimbursement. Your health insurance plan may cover all or part of your cost of care. However, to be sure, check coverage with your health insurance before having a video visit.  

If you have a flexible spending account (FSA) card, you can also use that to pay for the visit, services, and/or products. Save your receipts to document the use of your FSA. Planned Parenthood also accepts all major credit cards and prepaid debit cards as forms of payment.

And, remember — a wide range of health insurance plans are accepted at your local Planned Parenthood health center for in-person visits, where we also offer low- and no-cost options depending on your income and situation. 

Do I have to have my insurance card with me at the time at the video visit?

Yes. First, when you create your account to do a video visit, you will be asked to select the name of your insurance company and to enter your health insurance Member ID number. Then, during the video visit, the clinician may ask you to show your insurance card so she can snap a photo of it. The clinician might also ask you to double check that your card lists, in addition to your Member ID, identifying numbers like your group number and Rx BIN #.

Some people have a separate prescription card from their insurance card. If that’s true for you, please have both cards handy during the visit. We’ll use the information from your health insurance card and/or your prescription card to make sure we have all the data we need to submit your claim to the insurance company.

If I have insurance, how much will the online visit cost?

If you are located in Minnesota and have one of the accepted insurance plans, you will pay a $5 service fee to start the video visit. After your video visit, Planned Parenthood will submit a claim to your insurance company. If your copay (or deductible) is less than $5, the difference will be reimbursed to you by crediting your card. If your copay (or deductible) is greater than $5, we will apply the $5 to your amount due and charge your credit card for the balance.

If you are in Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, Medica, and Minnesota Medicaid.

We also accept several Medicaid managed care plans, including: Blue Plus, Health Partners Care, Hennepin Health, Itasca Medical Care, Medica Choice Care, Metropolitan Health Plan, Minnesota Family Planning Program, PrimeWest, South Country Health Alliance, and UCare.

Can I use Medicaid for video visits?

As of January 1, 2016, Planned Parenthood is able to accept Medicaid plans for online video visits in Minnesota. If you are covered under a Medicaid plan, be sure to share your health plan information with the clinician during the video visit.

Will my credit card be charged after the online visit?

After your online visit, if you are using one of the accepted insurance plans, Planned Parenthood will submit a claim to your insurance company on your behalf. If your insurance plan doesn’t cover the visit, services, or products prescribed, you will be charged directly. You’ll also receive a secure message notifying you of the amount charged on your credit card.

If you are in Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, Medica, and Minnesota Medicaid.

We also accept several Medicaid managed care plans, including: Blue Plus, Health Partners Care, Hennepin Health, Itasca Medical Care, Medica Choice Care, Metropolitan Health Plan, Minnesota Family Planning Program, PrimeWest, South Country Health Alliance, and UCare.

How can I find out what will be covered by my health insurance company for this online visit?

It’s always a good idea to give your health insurance company a call before you visit a health care provider to find out what services and products will or will not be covered. This way you can estimate expected costs, make informed decisions during your visit, and not be surprised after your visit if your health insurance company doesn’t cover a service or product.

How much will the online visit cost if I don’t want to use insurance?

The video visit costs $25. Services provided or products prescribed will have separate costs. We accept major credit cards, Flexible Spending Accounts, and prepaid debit cards which do not require a PIN. The charge on your card will appear as Planned Parenthood.

What if I don’t have insurance? Can I still have a video visit?

Good news — yes, you can have a video visit if you don’t have insurance. However, because of rules and requirements around online health services in Minnesota, Planned Parenthood is not able to use a sliding scale for fees. That means you will be required to pay, at the time of the visit, the $25 visit fee and the cost of any services provided or products prescribed.

If you’re concerned about the cost of an online visit without insurance, remember that you have options. You can schedule an appointment for an in-person visit at your local Planned Parenthood health center, where we offer low- and no-cost options depending on your income and situation.

I have other questions about the service. Who else is available to help?

For general questions about the service, you can contact customer care by email at [email protected] or by phone at 1-855-503-2273. We cannot offer medical advice via email, so please do not send personal health information in an email. If you have questions regarding a recent video visit, you can reach a provider by secure message after logging in to your account. If you’d like to speak with someone about a new medical issue, you can talk with one of our providers by video visit or by visiting your local Planned Parenthood health center.

I have feedback on my experience.

We’d love to hear your feedback! Please email us at [email protected]. We cannot offer medical advice via email, so please do not send personal health information in an email.

We cannot offer medical advice via email, so please do not send personal health information. This should not be used for medical emergencies. If you have a medical emergency, please call 911. Allow up to 48 hours for a response.

Here's why you'll love it.

If you've got 15 minutes, you can get care delivered to your door.

Trusted, trained experts, backed by the power of Planned Parenthood.

From your laptop to your phone, see a provider from anywhere.

Your information is safe, and your visits are completely confidential.

Conveniently available 7 days a week.

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This online video consultation experience is available to you on iPhones, Android phones, tablets and desktop. 

Download the app and get started.

When is this service coming to my state?

Currently, online video visits and prescriptions through the mail are limited to Alaska, Hawaii, Idaho, Minnesota, and Washington state. If you live in California, you can get birth controlUTI treatment, or test for chlamydia and gonorrhea at home with a mail-in STD kit. If you live somewhere else, sign up and we’ll let you know when the service arrives in your state.

Minnesota