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No symptoms, no problem? Think again.

Chlamydia and gonorrhea often show no symptoms, but they can still cause significant health problems, such as infertility. Don’t hesitate. Get tested.

Completely secure and private.

You’ll see a trusted, trained medical expert who will answer any questions you have. Your STD test kit will arrive in a plain package with no indication of what’s inside.

 

Yes, insurance is accepted.

The cost of a video visit is $25. Cost of products and other services may vary. If you have health insurance, the cost of your care, from the visit to the products, may be covered.

You've got questions, we've got answers.
STD Testing Payment Health Insurance Pre-Visit Orders and Deliveries Post-Visit Technical

What are common symptoms of chlamydia and gonorrhea?

Common symptoms include burning during urination, unusual discharge from the penis or vagina, itching, vaginal bleeding or pain with vaginal sex, pain in the lower belly, or pain in the testicles. If you have any of these symptoms, you need to be seen in person by a provider so that you can be evaluated and treated.

Untreated STDs can cause serious health problems. Many people do not have symptoms so it’s a good idea to get checked for STDs regularly, even if you feel fine. Yearly testing is recommended for all people age 25 and younger. To find your local Planned Parenthood health center, click here.

What forms of payment do you take?

For online services, we accept specific health insurance plans, which vary by state.

In Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, and Medica plans. As of January 1, 2016, Planned Parenthood is able to accept Medicaid plans for online video visits in Minnesota.

In Alaska and Washington state, we accept United Healthcare, Premera Blue Cross, Regence Blue Shield, and Blue Cross Blue Shield plans.

If payment is required, we also accept major credit cards, Flexible Spending Accounts, and prepaid debit cards which do not require a PIN.

Which commercial insurance plans are accepted for this online service?

We accept health insurance plans for this online service, but it varies by state.

If you are in Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, and Medica plans. Effective January 1, 2016, Planned Parenthood is able to accept Medicaid plans in Minnesota for online video visits. If you are covered by a Medicaid plan, be sure to share your health plan information with the clinician during the video visit.

If you are in Alaska, Idaho or Washington state, we accept United Healthcare, Premera Blue Cross, Regence Blue Shield, and Blue Cross Blue Shield plans.

Additional health insurance plans are accepted at your local Planned Parenthood health center for in-person visits, where we also offer low- and no-cost options depending on your income and situation.

How long does all of this take?

A visit takes about 15 minutes once you’re online with your provider. When you're ready for a video visit, all you have to do is log in and click Connect below an available provider's name. You'll then answer a few questions and be connected shortly after that. 

Do I have to be home when my shipment arrives?

You do not need to be home or sign for your package when it arrives.

Why do I need to use video?

Using video for online services is the law in many states. We also want you to know — to see — that you’re talking to a trusted, Planned Parenthood provider. In order to use video, you’ll need a webcam on your phone or computer. To protect your privacy, we never record video or audio during your visit.

In what languages are video visits available?

Currently, video visits are available in English only.

What are the hours of operation?

All hours are listed based on local times.

In Idaho hours of operations are 10 AM to 10 PM MT, Monday through Friday, and 10 AM to 6 PM MT on Saturdays and Sundays.

In Minnesota, hours of operation are 10 AM to 6 PM, Monday through Friday, and 10 AM to 2 PM on Saturdays and Sundays.

In Washington state, hours are 9 AM to 9 PM, Monday through Friday, and 9 AM to 5 PM on Saturdays and Sundays.

All visits must be completed prior to closing time. So, plan to start your visit 15 to 30 minutes before closing.

This service is closed on holidays.

Can I make an appointment for later?

We don’t have appointment scheduling right now for video visits. When you're ready for a video visit, all you have to do is log in and click Connect below an available provider's name. You'll then answer a few questions before you are connected with the provider. There is no need for an appointment.

How do I start my visit?

To get started, simply create an account and log in. To learn more about each provider, you can browse through his/her profile. Choose an available provider by clicking Connect below his/her name. You'll then answer a few questions before you are connected with the provider.

How do I set up my webcam and microphone?

If you’re using a computer, you can test your webcam, microphone, speaker, and internet connection within the Test Computer area. The interactive test will make sure you have all of the proper settings required for a successful visit. For higher quality video and audio during the visit, select Enhanced Video. If you’re having trouble with the connection after your visit has started, you can ask the provider to call you by clicking Call Me on the screen.

If you’re using a mobile phone, download the Planned Parenthood Care app from either the App Store or Google Play Store. Both Apple and Android mobile products come with cameras installed, which make a video visit with a provider possible. You’ll also be able to create an account and choose which provider you’ll connect with for your video visit.

The desktop browser experience isn't working properly. What do I do?

To ensure that the desktop browser experience works properly, you may need to update your browser or install additional software, such as Adobe Flash Player*. You will also need to ensure that both JavaScript and Cookies are enabled in your browser settings. 

* Firefox users must have the latest version of Flash installed. During the installation of Adobe Flash, you will get a message that you could be recorded. Be assured that the video visit is not recorded and Planned Parenthood follows a strict policy for privacy and confidentiality.

Which iPhone versions support this technology platform?

In order to complete a video visit on an iPhone, you must have an iPhone 5, 5s, 5c, or 6.

I am having technical issues with the site. Can someone help?

For help with technical issues and account set-up questions, customer care is available 24/7. Simply email support@plannedparenthoodcare.org or call 1-855-503-2273. In addition, our support team is available to address clinical, billing, or other questions during business hours and limited weekend hours (specific times vary depending on where you live). Please note: we cannot offer medical advice via email, so please do not send personal health information in an email.

What name will show up on my credit card statement?

For any services we charge to your credit card, you’ll see our name as Planned Parenthood.

I can’t afford this service. What are my options?

For online services, we accept specific health insurance plans, which vary by state.

In Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, Medica, and Medicaid plans.

In the state of Washington, we accept Premera Blue Cross, Regence Blue Shield, and Blue Cross Blue Shield plans.

If you have one of these plans, update your account before your video visit. To do this, log in at plannedparenthoodcare.org on a desktop browser, and go to My Account > My Profile. Enter your information, and be sure to let your provider know about the insurance at the time of the visit. Also, have your card(s) handy so that we can verify your prescription plan number (RX BIN #).

If your insurance isn’t accepted for online services, or you don’t have insurance, or you cannot afford the video visit service, don’t worry — you still have options. You can visit your local Planned Parenthood health center for an in-person visit where we accept a wide range of insurance plans and where we offer low- and no-cost options depending on your income and situation. Whether you need birth control, STD testing, or a consultation, you can get care, no matter what. For birth control and STD testing, you can get same-day appointments and never have to worry about waiting weeks for care.

Is a social security number required for a video visit?

No, you do not need to tell us your social security number for a video visit.

I have questions for my provider following my visit. Can I reach someone?

Yes, you can reach a provider by secure message after logging in to your account. If you’d like to talk about something new, you can talk with one of our providers by video visit or by visiting your local Planned Parenthood health center.

Will the package I receive have “Planned Parenthood” written on the outside?

You can trust that any package you receive from Planned Parenthood will be delivered in discreet, plain packaging.

How much is shipping?

We do not charge for shipping.

When will I receive my order?

You’ll receive your order in 5-7 days. If you have questions about your shipping status, contact our customer care team by phone at 1-855-503-2273 or you can reach a provider by secure message after logging in to your account.

Can I pick up my prescriptions at a local pharmacy?

Birth control and STD treatment (and STD test kits) can be delivered in an unlabeled package right to your door with no extra shipping charges. You can also pick up your birth control and STD treatment (though not the STD test kit) from your local pharmacy, just let the provider know during your visit.

How do I close my account?

To close your account, you can contact customer care by email at support@plannedparenthoodcare.org or by phone at 1-855-503-2273.

Can I get a refund?

Your credit card is charged after your video visit is finished. If you’ve ordered any tests or been prescribed medications, these will be charged separately. Once submitted, all charges are final. If you order birth control or an STD test kit and don't receive your order within 10 business days, we will replace the products or refund your money.

How do I get a receipt?

If you have paid with a credit card, you will get a receipt for your video visit and be notified of any additional charges to your card for your birth control or STD test kit by secure message after logging in to your account. You may be able to get reimbursed for the cost of the visit and birth control and STD test from your health insurance company by submitting the receipt.

Can I return my order?

Unfortunately, no. Once your order has been received, it cannot be returned. 

Can I cancel my order?

If the product has not yet shipped, we can cancel your order and refund your money. However, if the product has shipped, we cannot refund your money.

For further clarification, contact our customer care team by phone at 1-855-503-2273 or you can reach a provider by secure message after logging in to your account.

How do I add my health insurance information to my existing Planned Parenthood Care account?

Before your next video visit, follow these easy steps. Log in to www.plannedparenthoodcare.org. Your username is the email mail you used to create your account. Once you have logged in, select My Account. Next, select My Profile. You can then enter your health insurance company name as well as your Member ID number. You can also update your health plan information through the Planned Parenthood Care app.  Go to MORE in the bottom navigation and My Insurance.

Having trouble logging in? We can help. Call us at 1-855-503-2273.

What if my health insurance isn't accepted for this online service? What can I do?

After you pay for your video visit, you will receive a receipt for the visit and any services provided or products prescribed. You can submit those receipt(s) to your insurance company for reimbursement. Your health insurance plan may cover all or part of your cost of care. However, to be sure, check coverage with your health insurance before having a video visit.  

If you have a flexible spending account (FSA) card, you can also use that to pay for the visit, services, and/or products. Save your receipts to document the use of your FSA. Planned Parenthood also accepts all major credit cards and prepaid debit cards as forms of payment.

And, remember — a wide range of health insurance plans are accepted at your local Planned Parenthood health center for in-person visits, where we also offer low- and no-cost options depending on your income and situation. 

Do I have to have my insurance card with me at the time at the video visit?

Yes. First, when you create your account to do a video visit, you will be asked to select the name of your insurance company and to enter your health insurance Member ID number. Then, during the video visit, the clinician may ask you to show your insurance card so she can snap a photo of it. The clinician might also ask you to double check that your card lists, in addition to your Member ID, identifying numbers like your group number and Rx BIN #.

Some people have a separate prescription card from their insurance card. If that’s true for you, please have both cards handy during the visit. We’ll use the information from your health insurance card and/or your prescription card to make sure we have all the data we need to submit your claim to the insurance company.

If I have insurance, how much will the online visit cost?

If you are in Minnesota and have one of the insurance plans accepted in Minnesota (Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, and Medica), you will pay a $5 service fee to start the video visit. After your video visit, Planned Parenthood will submit a claim to your insurance company. If your copay (or deductible) is less than $5, the difference will be reimbursed to you by crediting your card. If your copay (or deductible) is greater than $5, we will apply the $5 to your amount due and charge your credit card for the balance.

If you are in the state of Idaho or Washington and have one of the insurance plans accepted in Washington (Premera Blue Cross, Regence Blue Shield, and Blue Cross Blue Shield), the estimated copay for the video visit is $20. After your video visit, Planned Parenthood will submit a claim to your insurance company. If your actual copay (or deductible) is less than $20, the difference will be reimbursed to you by crediting your card. If you have a copay (or deductible) greater than $20, we will apply the $20 to your amount due and charge your credit card for the balance.

Can I use Medicaid for video visits?

As of January 1, 2016, Planned Parenthood is able to accept Medicaid plans for online video visits in Minnesota. If you are covered under a Medicaid plan, be sure to share your health plan information with the clinician during the video visit.

Because of rules and requirements within Alaska, Idaho, and Washington state, Planned Parenthood cannot accept Medicaid plans for online health services in these states at this time. But don’t worry — if you can’t afford the video visit service, you still have options. You can visit your local Planned Parenthood health center where we do take Medicaid, and where we offer low- and no-cost options depending on your income and situation.

Will my credit card be charged after the online visit?

After your online visit, if you are using one of the accepted insurance plans, Planned Parenthood will submit a claim to your insurance company on your behalf. If your insurance plan doesn’t cover the visit, services, or products prescribed, you will be charged directly. You’ll also receive a secure message notifying you of the amount charged on your credit card.

If you are in Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, and Medica plans.

If you are in the state of Washington, we accept Premera Blue Cross, Regence Blue Shield, and Blue Cross Blue Shield plans.

How can I find out what will be covered by my health insurance company for this online visit?

It’s always a good idea to give your health insurance company a call before you visit a health care provider to find out what services and products will or will not be covered. This way you can estimate expected costs, make informed decisions during your visit, and not be surprised after your visit if your health insurance company doesn’t cover a service or product.

How much will the online visit cost if I don’t want to use insurance?

The video visit costs $25. The cost of the at-home mail order STD kit for chlamydia and gonorrhea is $104. If you need treatment, there is a separate cost. We accept major credit cards, Flexible Spending Accounts, and prepaid debit cards which do not require a PIN. The charge on your card will appear as Planned Parenthood.

What if I don’t have insurance? Can I still have a video visit?

Good news — yes, you can have a video visit if you don’t have insurance. However, because of rules and requirements around online health services within Minnesota and Washington state (the only two states where video visits are currently available), Planned Parenthood is not able to accept programs like Medicaid or use a sliding scale for fees. That means you will be required to pay, at the time of the visit, the $45 visit fee and the cost of any services provided or products prescribed. Scroll up to the find the ZIP code entry field, enter your ZIP code, and find the costs of services and products where you live.

If you’re concerned about the cost of an online visit without insurance, remember that you have options. You can schedule an appointment for an in-person visit at your local Planned Parenthood health center, where we accept programs like Medicaid and where we offer low- and no-cost options depending on your income and situation.

Why are only chlamydia and gonorrhea listed here?

Currently, we only offer at-home testing for chlamydia and gonorrhea, two very common sexually transmitted infections. If not treated, these infections can cause serious health problems. The good news is if you have either of these infections, we can give you medicine to cure them.

How much do the products and services cost?

The video visit costs $25. The cost of the testing service, which includes an STD test kit and processing your sample at our lab, is $104. If you need oral medication, you can get that delivered for $20. If you have health insurance, the cost of your care may be covered.

What if I want to be tested for another STD besides chlamydia or gonorrhea?

If you’re wondering if you should get tested for STDs other than chlamydia or gonorrhea, visit your local Planned Parenthood health center for help. There’s no single test for every STD, so when you speak with your provider, you’ll decide which test(s) make(s) sense for you. If you decide to test for chlamydia or gonorrhea, remember that we offer at-home test kits via our online video visit service.

What happens if I have chlamydia or gonorrhea?

If your test shows you have gonorrhea or chlamydia, we will call you and talk with you about what medicines you and your partner need. For chlamydia, we can send you the medicine in the mail. For gonorrhea, you need to come into your local health center to get the medicine.

Depending on the type of medicine you need, cost will vary. Be sure to discuss payment options with your provider. For online services, we accept specific health insurance plans, which vary by state. For online services, we accept specific health insurance plans, which vary by state. In Minnesota, we accept Blue Cross Blue Shield of Minnesota, Health Partners, Preferred One, and Medica plans. In the state of Washington, we accept Premera Blue Cross, United Healthcare, Regence Blue Shield, Aetna, and Blue Cross Blue Shield plans.

Also, you can visit your local Planned Parenthood health center where we offer low- and no-cost options depending on your income and situation.

How quickly do I need to return the STD test kit?

We need to get it back within 30 days of when you placed your order. Once you collect the urine sample, you need to package and mail it to our laboratory the same day

How do I use the at-home collection STD test kit?

The at-home kit helps you to collect a sample of your urine that you’ll send to our laboratory for testing. All the materials you’ll need and detailed instructions are included in the kit. Once you’ve collected your sample, you’ll need to package it up and mail it to our laboratory the same day. Then, within 7 days after mailing your collected urine back to us, you’ll receive a secure message with your results and information about treatment options, if necessary.

Will the at-home collection STD test kit detect chlamydia or gonorrhea in the throat or anus?

The at-home kit helps you to collect a sample of your urine; it does not provide for throat or anal swabbing. However, you can search here for your local Planned Parenthood health center and talk to a provider about testing for STDs in the throat or anus.

Are chlamydia and gonorrhea curable?

Yes, chlamydia and gonorrhea can be cured with antibiotics. If your test shows you have gonorrhea or chlamydia, our nursing staff will contact you by phone and review treatment options for you and for your partner. For chlamydia, we can send you the medicine in the mail. For gonorrhea, you’ll need to come into your local health center to get the medicine.

Depending on the type of medicine you need, cost will vary. Be sure to discuss payment options with your provider and remember that you can visit your local Planned Parenthood health center where insurance is accepted, and where we also offer low- and no-cost options depending on your income and situation. Click to learn more about chlamydia and gonorrhea.

I have feedback on my experience.

We’d love to hear your feedback! Please email us at support@plannedparenthoodcare.org. We cannot offer medical advice via email, so please do not send personal health information in an email.

I have other questions about the service. Who else is available to help?

For general questions about the service, you can contact customer care by email at support@plannedparenthoodcare.org or by phone at 1-855-503-2273. We cannot offer medical advice via email, so please do not send personal health information in an email. If you have questions regarding a recent video visit, you can reach a provider by secure message after logging in to your account. If you’d like to speak with someone about a new medical issue, you can talk with one of our providers by video visit or by visiting your local Planned Parenthood health center.

See a Planned Parenthood provider online. Today.

Whether you’re using a laptop, tablet, or phone, you can meet with a provider, in real time, 7 days a week. Advances in technology allow us to give you the same high-quality care you expect from seeing us in person — with more privacy and convenience than ever before.