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If you are located in California, you now have access to birth control and UTI (urinary tract infection) treatment online!

Download the Planned Parenthood Direct-California app, follow the instructions, and get the care that you need. We'll support you ever step of the way.


Birth Control

What you need: your most recent blood pressure reading

What you get: up to a year's supply of birth control

What you pay: The cost of your prescription.

UTI Treatment

What you get: UTI treatment sent to the pharmacy of your choice.

What you pay: $15 service fee and the cost of your prescription. Have insurance? The cost of your prescription may be covered at the pharmacy.

How Does It Work?

1. Download the app.

Download the Planned Parenthood Direct app on your iPhone or Android device.

2. Answer health questions.

Select your service (Birth Control or UTI Treatment). Provide some basic information and your health history.

3. Pay Service Fee

The service fee is for one of our expert clinicians to review your health history, determine if you're eligible for online care, and prescribe the right medication.

4. Next Steps

Our expert clinicians will review your health history. Once reviewed, your prescription will be delivered to you in a discreet package.

Credit Cards and Pre-paid Debit Cards

Payment on the app is easy. We accept most credit, debit, and prepaid cards. For UTI treatment, you can pay with insurance at your local pharmacy.

Hours and Availability

It’s convenient and fast! You will get a response in 2 hours during regular hours (Mon-Fri 8am-5pm PST), at other times allow 1 business day. Much faster than getting an appointment at your doctor’s office.


How much is shipping?

We do not charge for shipping.

Will I receive a package with “Planned Parenthood” written on the outside?

You can trust that any package you receive from Planned Parenthood will be delivered in discreet, plain packaging.

I can’t afford this service. What are my options?

You can visit one of our Planned Parenthood health centers if you can’t pay the $15 visit fee or if you can’t pay for the birth control pills. We have low-cost to no-cost options based on your income and family size.

What name will appear on my credit card statement?

For any services we charge to your credit card, you’ll see our name as PP Direct

Can I get a refill of my existing birth control pill?

Depending on your answers to our health questions, we should be able to refill your existing birth control pill. We may suggest a pill that has a different name than your existing pill but is equivalent.

Also, if you're 35 and over and smoke, we can only give you a prescription for what's called a progestin-only pill. 

Can you start me on a new pill?

Yes. We can start you on birth control pills for the first time, or change you to a pill that's better suited to your needs.

Can you help me choose a pill?

Yes. We will recommend a pill that matches your needs. There are 2 types of birth control pills to choose from to choose from – combination pills (estrogen and progestin) and progestin-only pills.

How many packs of pills can I get?

You can order 3, 6 or 12 packs of pills at time. Each pack costs $20 and shipping is free. When you order 12 packs, we give you 1 pack for free (13 total). Your prescription is valid for 1 year. After 1 year, you need to come back and complete another visit.

What is the pill and how does it work?

It is a birth control method made of the hormones estrogen and/or progestin. The pill is like hormones made by a woman's body. They keep you from getting pregnant in 2 ways:

  • The pill keeps eggs from leaving the ovaries.
  • It makes cervical mucus thicker. This keeps sperm from getting to the eggs.

Can I get a prescription if I don't know my blood pressure?

No. To answer our health questions you need to provide us an accurate blood pressure reading that has been taken within the last 3 months.

How do I measure my blood pressure at home?

It's important to use a blood pressure monitor that has a cuff for the upper arm and has a label on the box that says ‘clinically validated.' You can buy them in most drugstores or online. Always read the instructions carefully. We don't recommend using finger and wrist monitors, as they tend to be less accurate.

Rest for at least 5 minutes before taking your readings. Wait at least 30 minutes after smoking, eating, drinking caffeine, or exercising. Make sure the cuff for the upper arm fits properly. A cuff that is the wrong size will give an inaccurate reading. You should have just enough room to fit your fingertips between the cuff and your arm. Make sure you put the cuff on the correct part of your arm. The lower edge of the cuff should be about an inch above your elbow. Rest your elbow on a table so that the cuff is at the same level as your heart. Take 2 readings in both arms and give us the highest number you record.

Where can I get my blood pressure measured for free?

Local pharmacies, grocery stores, health centers, and community centers often offer free blood pressure readings. You can also visit 211.org to find a place where you can have your blood pressure checked. Simply click the link, enter your zip code and then enter blood pressure screening.

How well does the pill work?

For every 100 people who use the pill perfectly for a year, only 1 will get pregnant.

For every 100 people who do not use the pill perfectly for a year, about 9 will get pregnant.

Longer-acting birth control methods such as an IUD (intrauterine device), implant, and shot are more effective at stopping unplanned pregnancy. Learn more about longer-acting birth control methods at Planned Parenthood.

What else do I need to know about taking the pill?

Read the package insert that comes with your packs of pills. The information may be different from ours. Let us know if you have questions.

The pill:

  • May not work quite as well for people who are taking certain other medicines including herbals like St. John's wort and some that are used for TB, seizures, mental disorders, or HIV/AIDS
  • May affect other medicines you take. Always tell your doctor or nurse about your medicines. Do not protect you from sexually transmitted infections.
  • The pill and the patch may not work quite as well for people who are overweight.

What are the risks of the pill?

Combination pills have a higher risk of serious side effects than progestin-only pills, the other type of birth control pill. Certain health conditions increase the risks of serious side effects. People on the combination pill have a slightly greater risk of having rare serious problems that can cause damage to the lungs, heart or brain. These include:

  • Blood clots that start in the legs and go to the lungs
  • Heart attack
  • Liver tumors
  • Stroke
  • The more a person is at risk for heart disease and stroke, the greater the chances of having these serious health problems with these methods. The risks go up if you:
  • Are older than 35
  • Smoke
  • Have diabetes (sugar)
  • Have a family history of blood clots
  • Have high blood pressure
  • Have high cholesterol
  • Have had a stroke, heart attack or angina
  • Are very overweight

Can you diagnose a UTI without running a test?

Yes. There’s lots of research to show that we can make the right diagnosis in the vast majority of cases even without running a test on your urine. What’s important is that we ask you the right questions and you answer our questions accurately. Specifically, we’ll ask you health questions to confirm that you have 3 common symptoms of a UTI. We’ll then ask you other questions to make sure you don’t have a different cause of these symptoms.

How much will my treatment cost?

What you’ll pay at the pharmacy depends upon whether you have insurance and your specific health plan. But in general, the cash cost for the medicines we prescribe is $4-60 for a full course.

What are the risks of getting UTI Treatment online?

Even though we know we can make the right diagnosis in the vast majority of cases, it’s important that you understand the risks of using our service when we can’t run a test on your urine. If we could run tests on your urine then our diagnosis would be even more accurate. If we diagnose you with a UTI and you don’t actually have a UTI, then we’ll be giving you an antibiotic that you don’t need. Taking antibiotics you don’t need can cause harm from the possible side effects of the medicine and increases the chances that you’ll build resistance to that antibiotic. If something other than a UTI is the cause of your symptoms then by diagnosing you with and treating you for a UTI we haven’t resolved or identified the underlying problem. If you actually have a UTI and we incorrectly decide that you don’t have a UTI, the risk is that we’ll delay your care. Whenever we tell someone that we can’t help, we’ll always give you clear instructions to go see a medical professional in person.

For how long will I need to take UTI medication?

We treat UTIs with antibiotic pills. You’ll need to take the pills from 3–7 days, depending on which medicine we give you. It’s important that you take all of the antibiotic pills we prescribe. If you don’t take them all, your UTI might not be fully cured and it may make that antibiotic less effective for you in the future.

What should I do if I miss a dose of my medicine?

If you miss a dose, you should take the medicine you missed as soon as possible. However, if it’s almost time to take your next dose, don’t double up. In this case, just take one to get back on schedule.

What if the medicine doesn't cure my UTI?

See a doctor or nurse in person if you:

  • Don’t feel any better after 3 days of taking your medicine
  • Have a fever of 100.4ºF or higher
  • Feel worse at any time
  • Have nausea or vomiting (feel sick to your stomach) that keeps you from taking the medicine
  • Have blood in your urine after 3 days of taking the medicine

Call 1-800-230-PLAN to make an appointment or Find a Health Center now