TITLE: Health Care Assistant – Counseling

LOCATION: Planned Parenthood of Western Pennsylvania—Downtown Pittsburgh

HOURS: As needed



Pre-procedure Counseling

·         Conduct all elements of the pre-procedure interview and refers for other services as appropriate

·         Notify an administrator of unusual problems or circumstances concerning patient that might threaten to interfere with patient care.


Procedure Room Counseling/ Flow Facilitator Responsibilities

·         Prepare procedure room; includes obtaining all equipment needed.  Clean up afterwards.

·         Utilize relaxation techniques to reduce patient’s anxiety and pain management.

·         Assist during procedure including reporting occurrences of pertinent physical or emotional changes in patient’s condition to the physician.

·         Organize and coordinate activities of staff and physicians in clinic flow


Phone Room Responsibilities

·         Answer phone promptly and schedule appointments.

·         Compile client lists for clinic appointments and doctor’s call sheets as needed.

·         Perform other duties as assigned.



·         High-school diploma or GED.

·         Must have two years educational and/or work experience after high school.

·         Act 33, 34 and 73 clearances



·         Excellent customer service skills.

·         Excellent written and verbal communication skills.

·         Works collaboratively to promote and maintain PPWP’s productivity standards, customer service and revenue cycle goals.

·         The capability to learn a large amount of technical information quickly and adapt to changes.

·         Excellent assessment skills including using objectivity to assist client in decision-making.

·         Manual dexterity to handle medical equipment.

·         Ability to stand for extended periods of time to assist in procedure rooms and complete medical clinic duties.



·         Fast-paced medical setting.

·         Exposure to blood-borne pathogens.

·         Could be required to work extended day.

Planned Parenthood of Western PA is an equal opportunity employer.  Interested candidates should send a resume & cover letter to Sara Roberts at



Position Title: Health Care Assistant
Reports To: Family Planning Services Supervisor
Hours: Full time

Planned Parenthood of Western PA is seeking a full-time Health Care Assistant for its downtown Pittsburgh and Bridgeville locations. 
Essential Responsibilities:

    • Providing patient education.

    • Appointment scheduling.

    • Register clients in patient management software and generate charge-tickets.
    • Conduct patient interviews to include vital signs, LMP, PMP, and patient needs assessment.
    • Perform basic lab duties to include pregnancy testing, urinalyses, hemocue, venipuncture, injections and preparing lab specimens for transport to respective laboratories.
    • Perform assigned maintenance, calibration, and quality control on equipment.
    • Set up, maintain, and clean exam rooms.
    • Clean instruments and sterilize as indicated.

Minimum Qualifications:

-          Excellent written and oral communications skills

-          Highly motivated, outgoing, creative person with demonstrated ability to take initiative

-          Excellent interpersonal skills and ability to connect with people of diverse backgrounds

-          Ability to work independently and as a team member.

-          High school Diploma or GED

-       Medical Assistant Preferred

Planned Parenthood of Western PA is an equal opportunity employer.  Interested candidates should send a resume & cover letter to Alicia Romano at


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