FAQs Family Planning Benefit Program

Question: Who can I speak to with questions?
Answer: Email* with any questions.

*Your use of email to communicate protected health information indicates your acknowledgement and acceptance of the risks associated with sending sensitive personal information via standard email. It is our policy not to communicate any protected health information through e-mail or texting because it is not secure. Emailing and texting is equivalent to sending a postcard. The information can be seen by those other than whom it was intended for and there is no way to identify from where or whom it was sent or if it has been altered in any way.Therefore, we also advise you not to send any personal health information using e-mail or text messaging. Please call our Call Center at 1-866-600-6886 to set up an appointment or to have your questions answered.

Question: What do I need to bring with me?
Answer: Review this list for what documents you'll need for your appointment.

Question: How do I provide proof of income if I'm unemployed?
Answer: At your appointment, your Financial Representatives will address your individual situation.

Question: Can I still make a medical appointment if I'm missing a required document?
Answer: Yes, we offer services on a fee sliding scale. Our Financial Representatives can also assist you in obtaining needed documents.

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