Planned Parenthood

Western Pennsylvania


TITLE: Health Care Assistant – Counseling

LOCATION: Planned Parenthood of Western Pennsylvania—Downtown Pittsburgh

HOURS: As needed



Pre-procedure Counseling

  • Conduct all elements of the pre-procedure interview and refers for other services as appropriate
  • Notify an administrator of unusual problems or circumstances concerning patient that might threaten to interfere with patient care.


Procedure Room Counseling/ Flow Facilitator Responsibilities

  • Prepare procedure room; includes obtaining all equipment needed.  Clean up afterwards.
  • Utilize relaxation techniques to reduce patient’s anxiety and pain management.
  • Assist during procedure including reporting occurrences of pertinent physical or emotional changes in patient’s condition to the physician.
  • Organize and coordinate activities of staff and physicians in clinic flow


Phone Room Responsibilities

  • Answer phone promptly and schedule appointments.
  • Compile client lists for clinic appointments and doctor’s call sheets as needed.
  • Perform other duties as assigned.



  • High-school diploma or GED.
  • Must have two years educational and/or work experience after high school.
  • Act 33, 34 and 73 clearances



  • Excellent customer service skills.
  • Excellent written and verbal communication skills.
  • Works collaboratively to promote and maintain PPWP’s productivity standards, customer service and revenue cycle goals.
  • The capability to learn a large amount of technical information quickly and adapt to changes.
  • Excellent assessment skills including using objectivity to assist client in decision-making.
  • Manual dexterity to handle medical equipment.
  • Ability to stand for extended periods of time to assist in procedure rooms and complete medical clinic duties.



  • Fast-paced medical setting.
  • Exposure to blood-borne pathogens.
  • Could be required to work extended day.

Planned Parenthood of Western PA is an equal opportunity employer.  Interested candidates should send a resume & cover letter to Sara Roberts.

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