1. TITLE: Clinic Assistant
LOCATION: Downtown
STATUS: Full-time
REPORTS TO: Office Manager
SUMMARY:
The Clinic Assistant provides front and/or back office support at the Health Center. She/he is responsible for delivering clinical, educational and clerical services under the direction of the Center Manager in accordance with the PPG Medical Standards and Guidelines. The Clinic Assistant is a member of the health care team and assists the clinicians in providing quality care and customer service to clients.
QUALIFICATIONS:
Education:
HS diploma
Certified Medical/Clinic Assistant program, preferred
Experience:
Clinic Assistant experience, including front desk and medical assisting
Work experience in which the individual has clearly demonstrated skills in working with the public, preferably in a family planning or health care setting
Skills:
Excellent communication, counseling and customer service skill.
Good computer skills, including practice management software, MS office and internet/email
Ability to handle stress in a calm and professional manner
Ability to gracefully manage multiple projects and to meet multiple deadlines
Ability to work independently and as part of a team
Attention to details and follow through on assigned projects essential
Physical demands:
Ability to lift 50 pounds
Ability to stand and sit for extended periods of time
Flexibility in work hours as some evenings and occasional weekend hours are necessary
Languages spoken:
English required, Spanish preferred.
Essential characteristics:
Commitment to excellent customer service
Flexible, positive, team player
Commitment to womens health and wellness
To apply, send resume and cover letter to:
Attn: Clinic Assistant Position
Planned Parenthood of Georgia, Inc.
75 Piedmont Ave. NE, Suite 800
Atlanta, GA 30303
fax 404-688-0621
email ppghr@mindspring.com
2. TITLE: Bi-lingual Call Center Associate
LOCATION: Downtown Atlanta
STATUS: Full-Time
REPORTS TO: Call Center Manager
SUMMARY:
The Call Center Associate creates a positive first impression with callers by providing professional, efficient and caring service within the Call Center. The Call Center Associate answers client questions, schedules appointments, provides pre-appointment instructions, and takes messages for health center calls. Candidates must speak fluent English and Spanish and enjoy helping clients on the phone.
QUALIFICATIONS:
Education:
High school diploma
College or other post secondary education preferred
Experience:
Previous work experience either in a call center or in direct customer service
Skills:
Excellent communication and telephone skills
Proficient computer skills in windows environment, including Microsoft Office and internet/email
Knowledge of family planning services and reproductive health care preferred
Physical demands:
Ability to sit and answer phone calls for extended periods of time
Languages spoken:
Bilingual in English/Spanish
Essential characteristics:
Commitment to excellent customer service
Flexible, positive, team player
Commitment to womens health and wellness
To apply, send resume and cover letter to:
Attn: Call Center Manager
Planned Parenthood of Georgia, Inc.
75 Piedmont Ave. NE, Suite 800
Atlanta, GA 30303
ppghr@mindspring.com
